The Chatra Insider’s Guide
Everything we know about Chatra in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Chatra
The Insider’s Guide
Live chat with chatbots, email and social inboxes, now part of Brevo
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Chatra’s own pages.
Made by Chatra · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Chatra’s own pages, its app-store listings and our grades. Every fact in it is on Chatra’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 25 of the 66 other help desk and live chat tools we grade
Chatra is a live chat service for websites and online stores, with a messenger mode, a real-time list of visitors, chatbots and an inbox that also handles email, Facebook Messenger and Instagram. It is priced per agent, with a free plan for one agent, and says it is now a Brevo company.
To get you started, here are 9 things to know about Chatra, taken from its own pages and our grades.
- 1
Best for live chat for an online store
Chatra is a live chat tool with a free plan for one agent, capped at 5 chats a month.
- 2
Paid plans start at $25 a month for each person
As its pricing page puts it: $25 per agent / month, billed yearly ($31 billed monthly).
- 3
There is a free plan
Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Live chat widget
Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- 6
Email, Facebook and Instagram
A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- 7
Visitor list
A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- 8
A 2.2 GPA, above 25 of 66
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Chatra you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Chatra at a glance
- Pricing
- Free plan, from $25 per agent / month, billed yearly ($31 billed monthly)
- Free plan
- Yes
- Free trial
- 10-day free trial of paid plans, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- Chatra
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for live chat for an online store
Chatra is a live chat tool with a free plan for one agent, capped at 5 chats a month. Email, Messenger and Instagram channels need Essential at $25 an agent.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category. |
| Free plan and trial | C | A free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card. |
| Features | C | Chat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing. |
| Ease of use | C | No store rating on record. A widget and triggers to set up. |
| Platforms and integrations | B | Web plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Chatra is for
- Fits if you run a Shopify, WooCommerce or BigCommerce store
- Works for a solo owner who needs one agent seat
Who it is not for
- Tight if you stay free, with 5 chats a month
- Skip it if you want email, Facebook Messenger or Instagram, as those aren't on the free plan
- Pricey if you add agents: it is per agent, and the page shows no volume discounts
- Watch out: the Pro plan's extras are only marked in a comparison table
Good to know
Good for
- Online stores on Shopify, WooCommerce or BigCommerce that want chat
- A solo owner who needs one free agent seat
- Small support teams paying per agent
Worth knowing
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$25
A month to start, for each person. There is a free plan too
Chatra has a free plan. Paid plans start at $25 per agent / month, billed yearly ($31 billed monthly).
Free
$0
One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info.
Essential
$25
per agent / month, billed yearly ($31 billed monthly)
Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools.
Pro
$33
per agent / month, billed yearly ($41 billed monthly)
Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats.
The free plan
Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month.
Trying it first
10-day free trial of paid plans, no credit card required
Read from chatra.com on Nov 12, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Live chat with chatbots, email and social inboxes, now part of Brevo. Here is what it does, as its own site describes it, and what it covers: shared inbox, help desk, live chat, chatbots.
Chat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans.
- Live chat widget
- Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- Email, Facebook and Instagram
- A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- Visitor list
- A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- Chatbots and triggers
- A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior.
- Mobile apps and API
- iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software.
Where it runs
- Web
- iOS
- Android
What it works with
- WordPress
- Shopify
- WooCommerce
- BigCommerce
- Slack
- Help Scout
- Zapier
- Ecwid
Chatra is made by Chatra.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
25/66
Other help desk and live chat tools it is graded above
Chatra's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 6 of 66) and worst on features (C, above 3).
Its paid plans start at $25 a month for each person, against a middle price of $29 for the category: 24 of the 57 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 14 tools score higher and cost less.
Each grade against the category
Every bar is all 67 help desk and live chat tools we grade, cut by the letter each got. Chatra’s own letter is outlined.
- CValue for moneyAbove 18 of 66
- CFree plan and trialAbove 18 of 66
- CFeaturesAbove 3 of 66
- CEase of useAbove 5 of 66
- BPlatforms and integrationsAbove 6 of 66
Price against what you get
Each dot is one of 59 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Chatra is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Chatra you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $300 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, WordPress, Shopify and WooCommerce among them.
- Hooks into the device itself: widgets.
What this rests on. Chatra’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp
The 5 tools Chatra is most often weighed against, with where each one differs from it.
- 3.0GPA
tawk.to
Free plan · from $29/mo
Free live chat, ticketing and help center, with paid add-ons.
- Only tawk.to lists Windows and macOS apps.
- Chatra also covers shared inbox and chatbots.
- tawk.to also covers help center and AI support agent.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Only Tidio lists macOS and Windows apps.
- Chatra also covers shared inbox and chatbots.
- Tidio also covers AI support agent.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only Crisp lists macOS and Windows apps.
- Chatra also covers help desk and chatbots.
- Crisp also covers help center and AI support agent.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Chatra has a free plan. Text by LiveChat does not, though it has a free trial.
- Only Text by LiveChat lists macOS and Windows apps.
- Chatra also covers shared inbox and chatbots.
- 2.4GPA
Smartsupp
Free plan · from $17/mo
Live chat, WhatsApp and email inbox with the Mira AI shopping agent.
- Chatra also covers help desk and chatbots.
- Smartsupp also covers AI support agent.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Chatra free?
Chatra has a free plan. Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month.
How much does Chatra cost?
Chatra lists 3 plans. Free: $0.
What platforms does Chatra work on?
Chatra is available on Web, iOS and Android.
Does Chatra have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Chatra is listed for Web, iOS and Android.
Does Chatra have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Chatra is listed for Web, iOS and Android.
Is Chatra open source?
Chatra is not described as open source on its own site, as read on Nov 12, 2026.
What does Chatra integrate with?
Chatra's listing names WordPress, Shopify, WooCommerce, BigCommerce, Slack, Help Scout, Zapier and Ecwid.
Does Chatra have a free trial?
Yes. 10-day free trial of paid plans, no credit card required.
Who makes Chatra?
Chatra is made by a company of the same name.
What are the alternatives to Chatra?
The closest alternatives to Chatra in our directory are tawk.to, Tidio, Crisp, Text by LiveChat and Smartsupp.
How does Chatra compare with other help desk and live chat tools?
Chatra's GPA of 2.2 is higher than 25 of the 66 other help desk and live chat tools we grade, and level with 10.
Is Chatra good value for money?
ToolGPA grades Chatra C for value for money. Its paid plans start at $25 a month for each person, against a middle price of $29 for the category: 24 of the 57 others that charge start lower.
Could I make my own version of Chatra?
To replace Chatra you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Chatra’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Chatra's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Chatra. Prices change, so check chatra.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
5,038
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
5,038
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Chatra, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/chatra
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Chatra: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/chatra
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/chatra/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Chatra, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 67 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Chatra’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Chatra is a trademark of its owner, and this guide is not made, paid for or approved by Chatra. Prices and plans change: check chatra.com before you buy.