Chatra vs Crisp (2026): which should you pick?
As of Nov 12, 2026, Crisp grades higher than Chatra: 2.6 against 2.2 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Crisp grades higher on features and platforms. They get the same grade on value for money, the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Chatra
Live chat with chatbots, email and social inboxes, now part of Brevo
Crisp
Live chat and shared inbox priced per workspace, not per seat
Which one is for you
Pick Chatra if
- Fits if you run a Shopify, WooCommerce or BigCommerce store
- Works for a solo owner who needs one agent seat
Look elsewhere if
- Tight if you stay free, with 5 chats a month
- Skip it if you want email, Facebook Messenger or Instagram, as those aren't on the free plan
- Pricey if you add agents: it is per agent, and the page shows no volume discounts
- Watch out: the Pro plan's extras are only marked in a comparison table
Pick Crisp if
- Fits if you want one flat monthly price instead of per-conversation billing
- Works for a team of up to 4 on a Shopify, WooCommerce or WordPress store that mostly needs chat and email
Look elsewhere if
- Pricey if you're on your own, since the first paid plan is $45 a month
- Pricey if you need WhatsApp, Instagram or a help center, as they start on Essentials at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations and top-up prices aren't listed
- Tight if you stay free: 2 seats, chat and a contact form only, 100 customer profiles and no AI
- Watch out: ticketing needs Plus at $295, and a workspace connects one account per messaging channel
How we grade them
| 2.2GPAChatraFair | 2.6GPACrispGood | |
|---|---|---|
| Value for money | C$25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category. | CMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start. |
| Free plan and trial | CA free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card. | CA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI. |
| Features | CChat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing. | BChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus. |
| Ease of use | CNo store rating on record. A widget and triggers to set up. | C4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up. |
| Platforms and integrations | BWeb plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier. | AWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered. |
| Best for | live chat for an online store | flat-priced chat and inbox for small teams |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatra and Crisp. How we grade
Price against what you get
Chatra starts at $25 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Crisp starts at $45 a month and scores 3.0.
Crisp scores higher, and starts $20 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 14 score higher than Chatra for less, and 2 score higher than Crisp for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatra also covers help desk and chatbots.
- Crisp also covers help center and AI support agent.
At a glance
| Chatra | Crisp | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $25 per agent / month, billed yearly ($31 billed monthly) | $45 per workspace / month, with 4 seats |
| Free plan | Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month. | 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. |
| Free trial | 10-day free trial of paid plans, no credit card required | 14-day free trial of any plan |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chatra | Crisp IM SAS |
| Price read from | chatra.com | crisp.chat |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chatra
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Crisp
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Key features
Chatra
- Live chat widget
- Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- Email, Facebook and Instagram
- A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- Visitor list
- A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- Chatbots and triggers
- A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior.
- Mobile apps and API
- iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software.
Crisp
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Plans
Chatra
Free$0
One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info.
Essential$25
per agent / month, billed yearly ($31 billed monthly)
Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools.
Pro$33
per agent / month, billed yearly ($41 billed monthly)
Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats.
Crisp
Free$0
2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI.
Mini$45
per workspace / month, with 4 seats
Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations.
Essentials$95
per workspace / month, with 10 seats
Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450).
Plus$295
per workspace / month for 20 seats, plus $10 per extra agent
Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations.
EnterpriseCustom
A custom plan arranged with Crisp for larger needs.
Ways to pay less
Chatra
No public discounts listed.
Crisp
- Nonprofit
50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
- Education
50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
- Other savings
20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Common questions
Which is cheaper, Chatra or Crisp?
As of Nov 12, 2026, Chatra starts at $25 per agent / month, billed yearly ($31 billed monthly), and Crisp starts at $45 per workspace / month, with 4 seats. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chatra or Crisp?
As of Nov 12, 2026, both Chatra and Crisp have a free plan.
Which platforms do Chatra and Crisp run on?
As of Nov 12, 2026, only Crisp lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.