Chatra vs Text by LiveChat (2026): which should you pick?
As of Nov 12, 2026, Text by LiveChat grades higher than Chatra: 2.4 against 2.2 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Text by LiveChat grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Chatra
Live chat with chatbots, email and social inboxes, now part of Brevo
Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Which one is for you
Pick Chatra if
- Fits if you run a Shopify, WooCommerce or BigCommerce store
- Works for a solo owner who needs one agent seat
Look elsewhere if
- Tight if you stay free, with 5 chats a month
- Skip it if you want email, Facebook Messenger or Instagram, as those aren't on the free plan
- Pricey if you add agents: it is per agent, and the page shows no volume discounts
- Watch out: the Pro plan's extras are only marked in a comparison table
Pick Text by LiveChat if
- Fits if you sell online and want chat that shows what a shopper has in their cart
- Works for teams who answer from desktops as well as phones
Look elsewhere if
- Pricey if you need unlimited chat history or multilingual chat, as both wait on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
- Watch out: Essential gives 5 AI reply suggestions per user a month, tracks 50 live visitors and allows 3 campaigns
- Skip it if you're on an older LiveChat plan and want Text features, as they aren't part of those plans
How we grade them
| 2.2GPAChatraFair | 2.4GPAText by LiveChatFair | |
|---|---|---|
| Value for money | C$25 an agent a month billed yearly on Essential ($31 monthly), which is in the middle of the category. | CEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user. |
| Free plan and trial | CA free plan for one agent, but only 5 chats a month, plus a 10-day trial with no card. | CA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat. |
| Features | CChat widget, visitor list, triggers and bots, email, Messenger and Instagram on paid plans. Chat and email only, with no wider ticketing. | CWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history. |
| Ease of use | CNo store rating on record. A widget and triggers to set up. | CNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own. |
| Platforms and integrations | BWeb plus iOS and Android apps, with Shopify, WooCommerce, BigCommerce, WordPress, Slack and Zapier. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered. |
| Best for | live chat for an online store | website chat with an AI agent included |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatra and Text by LiveChat. How we grade
Price against what you get
Chatra starts at $25 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Text by LiveChat starts at $19 a month for each person and scores 2.7.
Text by LiveChat scores higher and starts $6 a month lower. Of the other help desk and live chat tools on the chart, 14 score higher than Chatra for less, and 1 scores higher than Text by LiveChat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatra also covers shared inbox and chatbots.
- Text by LiveChat also covers AI support agent.
At a glance
| Chatra | Text by LiveChat | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $25 per agent / month, billed yearly ($31 billed monthly) | $19 per user / month, billed annually ($25 billed monthly) |
| Free plan | Free plan for one agent, with the chat widget and basic visitor info, limited to 5 chats a month. | None |
| Free trial | 10-day free trial of paid plans, no credit card required | 14-day free trial of Essential or Growth, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Chatra | Text, Inc. |
| Price read from | chatra.com | livechat.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Chatra
- The free plan allows one agent and 5 chats a month, so it suits testing more than steady use.
- Email, Facebook Messenger and Instagram channels are not on the free plan.
- Pricing is per agent per month; the page does not show volume discounts.
Text by LiveChat
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
Key features
Chatra
- Live chat widget
- Chat on unlimited websites with customization and SSL encryption, in a live mode or a messenger mode that lets agents reply later.
- Email, Facebook and Instagram
- A multichannel dashboard collects email, Facebook Messenger and Instagram messages next to website chats on paid plans.
- Visitor list
- A real-time list shows who is on the site, with browsing history and origin, so agents can greet them with a relevant message.
- Chatbots and triggers
- A chatbot handles routine questions and a form bot captures lead details; targeted messages fire on visitor behavior.
- Mobile apps and API
- iOS and Android apps plus a JavaScript API, REST API and outgoing webhooks for connecting other software.
Text by LiveChat
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Chatra
Free$0
One agent, free forever, capped at 5 chats a month, with the online and offline widget and basic visitor info.
Essential$25
per agent / month, billed yearly ($31 billed monthly)
Unlimited chats, the email helpdesk, Facebook Messenger and Instagram, a real-time visitor list and agent tools.
Pro$33
per agent / month, billed yearly ($41 billed monthly)
Everything in Essential, with the extra features the comparison table marks for Pro. Unlimited chats.
Text by LiveChat
Essential$19
per user / month, billed annually ($25 billed monthly)
Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history.
Growth$79
per user / month, billed annually ($99 billed monthly)
Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports.
EnterpriseCustom
Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales.
Ways to pay less
Chatra
No public discounts listed.
Text by LiveChat
- Annual discount
About 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
Common questions
Which is cheaper, Chatra or Text by LiveChat?
As of Nov 12, 2026, Text by LiveChat is cheaper to start with: $19 a month for each person, against $25 a month for each person for Chatra. Chatra starts at $25 per agent / month, billed yearly ($31 billed monthly), and Text by LiveChat starts at $19 per user / month, billed annually ($25 billed monthly).
Which has a free plan, Chatra or Text by LiveChat?
As of Nov 12, 2026, only Chatra has a free plan. Text by LiveChat does not, though it has a free trial.
Which platforms do Chatra and Text by LiveChat run on?
As of Nov 12, 2026, only Text by LiveChat lists macOS and Windows apps. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.