Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
Re:amaze report card
Good · out of 4.0 · graded Oct 17, 2026
Best for a shared inbox for small online stores
Re:amaze puts email, chat, social, SMS and voice into one shared inbox, with chatbots, an FAQ and an AI agent, and it fits Shopify and BigCommerce stores well. Small teams get a good deal: Starter is $59 a month flat for everyone, up to 500 answered conversations. Past that it's $26.10 a person, and SMS and voice need Pro.
Who Re:amaze is for
- Great if you run a Shopify or BigCommerce store and want orders beside each message
- Handy when a few of you share support and answer under 500 conversations a month
- Good for businesses running support for several brands from one account
Who Re:amaze is not for
- Pricey if you need SMS or phone, as both start on Pro at $44.10 a person
- Tight if your AI agent gets busy, with 5 resolutions a person a month on Basic and $0.85 each after
- Skip it if you want satisfaction ratings or staff roles without paying $62.10 a person for Plus
Why Re:amaze gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for moneyStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays.
- CFree plan and trialA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends.
- BFeaturesOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job.
- CEase of useNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly.
- BPlatforms and integrationsWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B.
What these grades rest on. Graded from this listing, whose facts were read from Re:amaze's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Re:amaze? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/reamaze#review"><img src="https://toolgpa.com/badge/reamaze.svg" alt="Re:amaze: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Re:amaze stands among help desk and live chat tools
Re:amaze's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $26.10 a month for each person, against a middle price of $24.17 for the category: 10 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Re:amaze’s own letter is outlined.
- BValue for moneyAbove 12 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Re:amaze, or make your own?
Keep it
To replace Re:amaze you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $313.20 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, BigCommerce and WordPress among them, and has an API.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Re:amaze’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Re:amaze?
Re:amaze is a help desk for online stores and web businesses that gathers email, live chat, social media, SMS and voice into one shared inbox. It adds chatbots, a public FAQ, a status page and an AI agent billed by resolution, and is priced per team member, with a flat-rate plan for small teams that answer few conversations.
Re:amaze is a paid product with a free trial, starting at $26.10 per team member / month, billed annually ($29 billed monthly). See every plan
Good for
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Worth knowing
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Key features
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Re:amaze pricing
- Starts at
- $26.10 per team member / month, billed annually ($29 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial with all Plus features, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Basic | $26.10per team member / month, billed annually ($29 billed monthly) | Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month. |
| Pro | $44.10per team member / month, billed annually ($49 billed monthly) | Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user. |
| Starter | $59per month for up to 500 responded conversations | The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month. |
| Plus | $62.10per team member / month, billed annually ($69 billed monthly) | Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user. |
Read from reamaze.com on Oct 17, 2026. Prices change, so confirm with Re:amaze before you buy.
Ways to pay less
- Annual discountSave 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
Stated on reamaze.com
Works with
Re:amaze alternatives
- Re:amaze vs Gorgias
Free trial · from $10/mo
- Re:amaze vs Zendesk
Free trial · from $19/mo
- Re:amaze vs Freshdesk
Free trial · from $19/mo
- Re:amaze vs Tidio
Free plan · from $24.17/mo
- Re:amaze vs Richpanel
Free trial
Common questions
Is Re:amaze free?
No, Re:amaze is a paid product, but you can try it first. 14-day free trial with all Plus features, no credit card required.
How much does Re:amaze cost?
Re:amaze lists 4 plans. Basic: $26.10 per team member / month, billed annually ($29 billed monthly). Pro: $44.10 per team member / month, billed annually ($49 billed monthly). Starter: $59 per month for up to 500 responded conversations. Plus: $62.10 per team member / month, billed annually ($69 billed monthly). Prices were read from reamaze.com on Oct 17, 2026.
What platforms does Re:amaze work on?
Re:amaze is available on Web, iOS and Android.
Does Re:amaze offer any discounts?
Re:amaze publicly lists the following: Save 10% with annual billing.
Does Re:amaze have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Re:amaze is listed for Web, iOS and Android.
Does Re:amaze have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Re:amaze is listed for Web, iOS and Android.
Is Re:amaze open source?
Re:amaze is not described as open source on its own site, as read on Oct 17, 2026.
Does Re:amaze have an API?
Yes. Re:amaze offers a public API, according to its own site.
What does Re:amaze integrate with?
Re:amaze's listing names Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier. A listing names up to eight integrations, so it may connect to more.
Who makes Re:amaze?
Re:amaze is made by Lantirn, Inc. (a GoDaddy company).
What are the alternatives to Re:amaze?
The closest alternatives to Re:amaze in our directory are Gorgias, Zendesk, Freshdesk, Tidio and Richpanel. Each one has a side-by-side comparison with Re:amaze.
How does Re:amaze compare with other help desk and live chat tools?
Re:amaze's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Is Re:amaze good value for money?
ToolGPA grades Re:amaze B for value for money. Its paid plans start at $26.10 a month for each person, against a middle price of $24.17 for the category: 10 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Could I make my own version of Re:amaze?
To replace Re:amaze you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $313.20 a year. What you could not make: One mailbox that several people work at once. An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.