The Re:amaze Insider’s Guide
Everything we know about Re:amaze in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Re:amaze
The Insider’s Guide
Shared inbox help desk with live chat, FAQ and an AI agent
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Re:amaze’s own pages.
Made by Lantirn, Inc. (a GoDaddy company) · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Re:amaze’s own pages, its app-store listings and our grades. Every fact in it is on Re:amaze’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 12 of the 19 other help desk and live chat tools we grade
Re:amaze is a help desk for online stores and web businesses that gathers email, live chat, social media, SMS and voice into one shared inbox. It adds chatbots, a public FAQ, a status page and an AI agent billed by resolution, and is priced per team member, with a flat-rate plan for small teams that answer few conversations.
To get you started, here are 9 things to know about Re:amaze, taken from its own pages and our grades.
You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers.
- 1
Best for a shared inbox for small online stores
Re:amaze puts email, chat, social, SMS and voice into one shared inbox, with chatbots, an FAQ and an AI agent, and it fits Shopify and BigCommerce stores well.
- 2
Paid plans start at $26.10 a month for each person
As its pricing page puts it: $26.10 per team member / month, billed annually ($29 billed monthly).
- 3
You can try it first
14-day free trial with all Plus features, no credit card required
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Shared inbox
Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- 6
Live chat and chatbots
A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- 7
Re:amaze AI Agent
Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- 8
A 2.6 GPA, above 12 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Re:amaze you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Re:amaze at a glance
- Pricing
- Free trial, from $26.10 per team member / month, billed annually ($29 billed monthly)
- Free plan
- No
- Free trial
- 14-day free trial with all Plus features, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- Lantirn, Inc. (a GoDaddy company)
- Category
- Help Desks & Live Chat
- Our grade
- 2.6 GPA, good
The report card
Best for a shared inbox for small online stores
Re:amaze puts email, chat, social, SMS and voice into one shared inbox, with chatbots, an FAQ and an AI agent, and it fits Shopify and BigCommerce stores well. Small teams get a good deal: Starter is $59 a month flat for everyone, up to 500 answered conversations. Past that it's $26.10 a person, and SMS and voice need Pro.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | Starter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. |
| Free plan and trial | C | A 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. |
| Features | B | One inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. |
| Ease of use | C | No store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. |
| Platforms and integrations | B | Web, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Re:amaze is for
- Great if you run a Shopify or BigCommerce store and want orders beside each message
- Handy when a few of you share support and answer under 500 conversations a month
- Good for businesses running support for several brands from one account
Who it is not for
- Pricey if you need SMS or phone, as both start on Pro at $44.10 a person
- Tight if your AI agent gets busy, with 5 resolutions a person a month on Basic and $0.85 each after
- Skip it if you want satisfaction ratings or staff roles without paying $62.10 a person for Plus
Good to know
Good for
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Worth knowing
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$26.10
A month to start, for each person
Re:amaze is a paid product with a free trial, starting at $26.10 per team member / month, billed annually ($29 billed monthly).
There's no free plan to fall back on when it ends.
Basic
$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro
$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter
$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus
$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Trying it first
14-day free trial with all Plus features, no credit card required
Read from reamaze.com on Oct 17, 2026.
Ways to pay less
Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
Stated on reamaze.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Shared inbox help desk with live chat, FAQ and an AI agent. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, help desk, live chat, help center, AI support agent.
One inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message.
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Where it runs
- Web
- iOS
- Android
What it works with
- Shopify
- BigCommerce
- WordPress
- Stripe
- Slack
- Jira
- Aircall
- Zapier
Re:amaze is made by Lantirn, Inc. (a GoDaddy company).
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
12/19
Other help desk and live chat tools it is graded above
Re:amaze's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $26.10 a month for each person, against a middle price of $24.17 for the category: 10 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Re:amaze’s own letter is outlined.
- BValue for moneyAbove 12 of 19
- CFree plan and trialAbove 1 of 19
- BFeaturesAbove 9 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Re:amaze is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Re:amaze you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $313.20 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, BigCommerce and WordPress among them, and has an API.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Re:amaze’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Gorgias, Zendesk, Freshdesk, Tidio and Richpanel
The 5 tools Re:amaze is most often weighed against, with where each one differs from it.
- 2.8GPA
Gorgias
Free trial · from $10/mo
Ecommerce help desk priced by tickets, with a paid-per-use AI agent.
- Re:amaze also covers shared inbox.
- Gorgias also covers reports.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Re:amaze also covers shared inbox.
- Zendesk also covers reports.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Re:amaze also covers live chat.
- Freshdesk also covers reports.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. Re:amaze does not, though it has a free trial.
- Only Tidio lists macOS and Windows apps.
- Re:amaze also covers shared inbox and help center.
- 2.2GPA
Richpanel
Free trial
AI agents, help desk and a self-service portal for online stores.
- Only Richpanel lists macOS and Windows apps.
- Re:amaze also covers shared inbox.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Re:amaze free?
No, Re:amaze is a paid product, but you can try it first. 14-day free trial with all Plus features, no credit card required.
How much does Re:amaze cost?
Re:amaze lists 4 plans. Basic: $26.10 per team member / month, billed annually ($29 billed monthly).
What platforms does Re:amaze work on?
Re:amaze is available on Web, iOS and Android.
Does Re:amaze offer any discounts?
Re:amaze publicly lists the following: Save 10% with annual billing.
Does Re:amaze have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Re:amaze is listed for Web, iOS and Android.
Does Re:amaze have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Re:amaze is listed for Web, iOS and Android.
Is Re:amaze open source?
Re:amaze is not described as open source on its own site, as read on Oct 17, 2026.
Does Re:amaze have an API?
Yes. Re:amaze offers a public API, according to its own site.
What does Re:amaze integrate with?
Re:amaze's listing names Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier.
Who makes Re:amaze?
Re:amaze is made by Lantirn, Inc. (a GoDaddy company).
What are the alternatives to Re:amaze?
The closest alternatives to Re:amaze in our directory are Gorgias, Zendesk, Freshdesk, Tidio and Richpanel.
How does Re:amaze compare with other help desk and live chat tools?
Re:amaze's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
Is Re:amaze good value for money?
ToolGPA grades Re:amaze B for value for money. Its paid plans start at $26.10 a month for each person, against a middle price of $24.17 for the category: 10 of the 18 others that charge start lower.
Could I make my own version of Re:amaze?
To replace Re:amaze you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Re:amaze’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Re:amaze's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Lantirn, Inc. (a GoDaddy company). Prices change, so check reamaze.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Re:amaze, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/reamaze
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Re:amaze: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/reamaze
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/reamaze/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Re:amaze, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Re:amaze’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Re:amaze is a trademark of its owner, and this guide is not made, paid for or approved by Lantirn, Inc. (a GoDaddy company). Prices and plans change: check reamaze.com before you buy.