Re:amaze vs Richpanel
We give Re:amaze a 2.6 GPA and Richpanel a 2.2, out of 4.0. Re:amaze grades higher on value for money and features. Richpanel grades higher on platforms. They get the same grade on the free plan and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
Richpanel
AI agents, help desk and a self-service portal for online stores
How we grade them
| 2.6GPARe:amazeGood | 2.2GPARichpanelFair | |
|---|---|---|
| Value for money | BStarter is $59 a month for any number of people with the Basic features, $11.80 a head for a team of five, inside the cheaper quarter of help desks, as long as you answer under 500 conversations a month. Per seat, Basic is $26.10 billed yearly, which is what one person pays. | DOn record, from its July 2026 pricing guide: $99 a seat a month on a yearly deal, plus about $0.20 per AI conversation with a $200 monthly minimum, so one person pays about $300. That's in the dearest tenth. The AI rate is low next to rivals' $0.85 to $1. |
| Free plan and trial | CA 14-day free trial with all the Plus features and no card needed, so you see the lot. There's no free plan to fall back on when it ends. | CThere's a free trial, but the listing doesn't say how long it lasts or whether it needs a card. There's no free plan. |
| Features | BOne inbox for email, chat, social, SMS and voice, chatbots, a public FAQ, a status page, an AI agent and store orders beside each message. Across the plans it covers the whole job. | CAI agents you can run on Claude, GPT or Gemini, one inbox for email, chat, Facebook, Instagram and WhatsApp with order data, a self-service portal and an agent for social comments. The gap it names: no phone system, so calls go through Aircall, Dialpad or JustCall. |
| Ease of use | CNo store rating on record. You connect your inboxes, social accounts and store, set up the chat box and bots, and decide what the AI agent answers. That's a fair bit before it runs smoothly. | CNo store rating on record. Training the AI agents, connecting your store and channels and setting up the portal all come first, though Richpanel offers to move tickets and macros over from Gorgias or Zendesk. |
| Platforms and integrations | BWeb, iPhone and Android, with Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall and Zapier, and an API. No desktop app, so it stops at a B. | AWeb, Mac, Windows, iPhone and Android, with Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall and Salesforce, and an API. Every device type is covered. |
| Best for | a shared inbox for small online stores | busy online stores leaning on AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Re:amaze and Richpanel. How we grade
Where they differ
- Only Richpanel lists macOS and Windows apps.
- Re:amaze also covers shared inbox.
At a glance
| Re:amaze | Richpanel | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $26.10 per team member / month, billed annually ($29 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial with all Plus features, no credit card required | Free trial offered on the site; its length is not stated |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Lantirn, Inc. (a GoDaddy company) | Richpanel, Inc. |
| Price read from | reamaze.com | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Re:amaze
- Online stores on Shopify or BigCommerce
- Small teams that answer under 500 conversations a month (Starter)
- Businesses running support for several brands
Richpanel
- Ecommerce brands handling about 1,000 or more conversations a month
- Shopify and WooCommerce stores that want shoppers to serve themselves
- Teams moving off Gorgias or Zendesk mid-contract
Worth knowing
Re:amaze
- AI Agent resolutions beyond the included 5, 10 or 20 per user a month cost $0.85 each.
- SMS and voice channels, multiple brands and the status page need Pro or higher.
- Departments, staff roles, satisfaction ratings and video calls are only on Plus.
- There is no free plan; Starter is capped at 500 responded conversations a month.
Richpanel
- Richpanel's pages disagree on price: the pricing page shows older per-agent tiers, while its July 2026 pricing guide says tiers were dropped.
- That guide gives $99 per seat a month on an annual commitment ($119 billed monthly) plus about $0.20 per AI conversation, with a $200 monthly AI minimum.
- The guide says the help desk is not sold on its own, and that small teams under a few hundred conversations a month will mostly pay the AI minimum.
- There is no built-in phone system; calls run through Aircall, Dialpad or JustCall. Returns and Exchanges is an add-on from $99 a month.
Key features
Re:amaze
- Shared inbox
- Email, live chat, social media, SMS, voice and push conversations land in one inbox, with assignments, notes and shared views for the team.
- Live chat and chatbots
- A chat widget with proactive messages, a welcome bot, an order bot for stores and custom bots. Plus adds in-chat video calls and screen sharing.
- Re:amaze AI Agent
- Answers customers from your business details, with 5, 10 or 20 resolutions per user a month by plan. Pro adds AI intents.
- FAQ and status page
- A public and internal FAQ on every plan; Pro adds a custom domain and a status page for telling customers about outages.
- Store data beside messages
- Integrations with Shopify, BigCommerce and other platforms show a customer's orders next to the conversation.
- Several brands in one account
- Pro and Plus manage any number of brands from one account; Basic is limited to one.
Richpanel
- AI agents billed by conversation
- AI agents resolve conversations end to end on a credit meter, and you choose the model behind them, including Claude, GPT and Gemini.
- Help desk for the human team
- One inbox for email, live chat, Facebook, Instagram and WhatsApp, with order data beside each ticket, assignment rules, macros and reports.
- Self-service portal
- Shoppers track orders, update their details and start returns themselves, which Richpanel says carries no add-on fee beyond AI usage.
- Social Media Agent
- Answers comments and direct messages in the same inbox and hides spam and abusive comments on paid and organic posts.
- Returns and exchanges
- A returns portal with exchange-first flows and label generation, sold as a paid add-on to ecommerce brands only.
- Migration and contract buyout
- Conversations, macros and tags are moved over from Gorgias or Zendesk, and Richpanel offers to buy out the rest of an existing help desk contract.
Plans
Re:amaze
Basic$26.10
per team member / month, billed annually ($29 billed monthly)
Unlimited email inboxes and social channels, live chat, chatbots, a public and internal FAQ, macros, basic reports and 5 AI resolutions per user a month.
Pro$44.10
per team member / month, billed annually ($49 billed monthly)
Adds multiple brands, a live view of site visitors, SMS and voice, advanced reports, a custom FAQ domain, a status page and 10 AI resolutions per user.
Starter$59
per month for up to 500 responded conversations
The Basic features for any number of team members, at one flat monthly price, capped at 500 conversations answered a month.
Plus$62.10
per team member / month, billed annually ($69 billed monthly)
Adds live screen sharing, departments, staff roles and shifts, staff reports, satisfaction ratings, video calls and 20 AI resolutions per user.
Richpanel
Pricing could not be confirmed. See richpanel.com.
Ways to pay less
Re:amaze
- Annual discount
Save 10% with annual billing
Re:amaze's pricing page lists a 10% saving on annual billing: Basic is $26.10 per team member a month billed annually against $29 monthly.
Richpanel
No public discounts listed.
