eDesk vs Richpanel
We give eDesk a 2.0 GPA and Richpanel a 2.2, out of 4.0. Richpanel grades higher on platforms. They get the same grade on value for money, the free plan, features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
eDesk
Help desk for sellers on Amazon, eBay and online stores
Richpanel
AI agents, help desk and a self-service portal for online stores
How we grade them
| 2.0GPAeDeskFair | 2.2GPARichpanelFair | |
|---|---|---|
| Value for money | DEssential is $39 an agent a month billed yearly ($49 monthly), right where the dearest tenth of help desks starts. It connects only one store or marketplace, Growth with 5 is $89, and every AI Agent outcome adds $0.99. | DOn record, from its July 2026 pricing guide: $99 a seat a month on a yearly deal, plus about $0.20 per AI conversation with a $200 monthly minimum, so one person pays about $300. That's in the dearest tenth. The AI rate is low next to rivals' $0.85 to $1. |
| Free plan and trial | CA 14-day free trial of every feature and add-on, with no card needed. No free plan, and the pricing FAQ says there are no refunds if you cancel or downgrade later. | CThere's a free trial, but the listing doesn't say how long it lasts or whether it needs a card. There's no free plan. |
| Features | CAmazon, eBay, Walmart and web store messages in one inbox with order history, an AI agent that handles returns and cancellations, rules, SLA timers and a chatbot. The gap: the listing shows no help center or phone channel. | CAI agents you can run on Claude, GPT or Gemini, one inbox for email, chat, Facebook, Instagram and WhatsApp with order data, a self-service portal and an agent for social comments. The gap it names: no phone system, so calls go through Aircall, Dialpad or JustCall. |
| Ease of use | CNo store rating on record. You connect each marketplace and store, set up rules and templates, and write the procedures the AI Agent follows. | CNo store rating on record. Training the AI agents, connecting your store and channels and setting up the portal all come first, though Richpanel offers to move tickets and macros over from Gorgias or Zendesk. |
| Platforms and integrations | BA web app, with no desktop or phone app on the listing. The connections carry it: Amazon, eBay, Walmart, Shopify, BigCommerce, WooCommerce, Magento and TikTok Shop, plus an API. | AWeb, Mac, Windows, iPhone and Android, with Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall and Salesforce, and an API. Every device type is covered. |
| Best for | sellers on Amazon, eBay and their own store | busy online stores leaning on AI agents |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: eDesk and Richpanel. How we grade
Where they differ
- Only Richpanel lists macOS, Windows, iOS and Android apps.
- eDesk also covers shared inbox.
- Richpanel also covers help center.
At a glance
| eDesk | Richpanel | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $39 per agent / month, billed annually ($49 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial of every feature and add-on, no credit card required | Free trial offered on the site; its length is not stated |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | xSellco Limited | Richpanel, Inc. |
| Price read from | edesk.com | Not confirmed |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
eDesk
- Sellers on Amazon, eBay or Walmart as well as their own web store
- Ecommerce teams that need order details inside every ticket
- Businesses that want to pay for AI only when it resolves something
Richpanel
- Ecommerce brands handling about 1,000 or more conversations a month
- Shopify and WooCommerce stores that want shoppers to serve themselves
- Teams moving off Gorgias or Zendesk mid-contract
Worth knowing
eDesk
- Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
- Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
- AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
- The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.
Richpanel
- Richpanel's pages disagree on price: the pricing page shows older per-agent tiers, while its July 2026 pricing guide says tiers were dropped.
- That guide gives $99 per seat a month on an annual commitment ($119 billed monthly) plus about $0.20 per AI conversation, with a $200 monthly AI minimum.
- The guide says the help desk is not sold on its own, and that small teams under a few hundred conversations a month will mostly pay the AI minimum.
- There is no built-in phone system; calls run through Aircall, Dialpad or JustCall. Returns and Exchanges is an add-on from $99 a month.
Key features
eDesk
- Marketplace and store messages in one inbox
- Connects Amazon, eBay, Walmart, Mirakl, Kaufland and other marketplaces, plus Shopify, BigCommerce, Magento and WooCommerce stores, to a shared team inbox.
- Order data beside each ticket
- Shows the customer's details, order history and delivery status inside the ticket, synced from the connected stores and marketplaces.
- AI Agent
- Replies to customers or acts on returns and cancellations by your procedures, and is charged only when it answers or takes an action.
- Automation and SLA timers
- Rules, snippets, auto-responders and templates on every plan; SLA timers set per marketplace, store or channel from Growth.
- Chatbot and social channels
- A web store chatbot and live chat, with WhatsApp, Instagram, Facebook, TikTok Shop and Gmail among the connected channels.
- Review requests
- An add-on that sends rule-based requests for ratings on Google, Trustpilot and marketplaces after a query is resolved.
Richpanel
- AI agents billed by conversation
- AI agents resolve conversations end to end on a credit meter, and you choose the model behind them, including Claude, GPT and Gemini.
- Help desk for the human team
- One inbox for email, live chat, Facebook, Instagram and WhatsApp, with order data beside each ticket, assignment rules, macros and reports.
- Self-service portal
- Shoppers track orders, update their details and start returns themselves, which Richpanel says carries no add-on fee beyond AI usage.
- Social Media Agent
- Answers comments and direct messages in the same inbox and hides spam and abusive comments on paid and organic posts.
- Returns and exchanges
- A returns portal with exchange-first flows and label generation, sold as a paid add-on to ecommerce brands only.
- Migration and contract buyout
- Conversations, macros and tags are moved over from Gorgias or Zendesk, and Richpanel offers to buy out the rest of an existing help desk contract.
Plans
eDesk
Essential$39
per agent / month, billed annually ($49 billed monthly)
1 connected store or marketplace, a shared inbox with email, live chat and social messaging, order data in each ticket and rule-based automations.
Growth$89
per agent / month, billed annually ($115 billed monthly)
Adds 5 stores or marketplaces, SLA timers, performance reports, CSAT surveys and custom roles and permissions.
Professional$119
per agent / month, billed annually ($149 billed monthly)
Adds 10 stores or marketplaces, custom dashboards, assisted onboarding and 2 free read-only users.
EnterpriseCustom
Unlimited stores and channels, multi-brand views, unlimited read-only users and a dedicated account manager. Sold through sales.
Richpanel
Pricing could not be confirmed. See richpanel.com.
Ways to pay less
eDesk
- Annual discount
20% off with annual billing
eDesk's pricing page marks annual billing as 20% off: Essential is $39 per agent a month billed annually against $49 billed monthly.
Richpanel
No public discounts listed.
