Richpanel
AI agents, help desk and a self-service portal for online stores
Richpanel report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for busy online stores leaning on AI agents
Richpanel is a help desk for online stores that leans on AI: AI agents answer first, a self-service portal lets shoppers track orders and start returns, and your team takes what's left. It's built for brands with lots of conversations. Check the price before anything else, as its own pages disagree, and the newest figures put even one person at about $300 a month.
Who Richpanel is for
- Great if your store handles about 1,000 conversations a month or more and wants AI to take most
- Handy when shoppers keep asking where their order is, since the portal answers that
- Good for brands stuck in a Gorgias or Zendesk contract, which Richpanel offers to buy out
Who Richpanel is not for
- Pricey if you're a small team, as the $200 monthly AI minimum lands whatever your volume
- Not for you if you want a help desk without AI, since it isn't sold on its own
- Skip it if you need phone support built in, as calls run through Aircall, Dialpad or JustCall
Why Richpanel gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyOn record, from its July 2026 pricing guide: $99 a seat a month on a yearly deal, plus about $0.20 per AI conversation with a $200 monthly minimum, so one person pays about $300. That's in the dearest tenth. The AI rate is low next to rivals' $0.85 to $1.
- CFree plan and trialThere's a free trial, but the listing doesn't say how long it lasts or whether it needs a card. There's no free plan.
- CFeaturesAI agents you can run on Claude, GPT or Gemini, one inbox for email, chat, Facebook, Instagram and WhatsApp with order data, a self-service portal and an agent for social comments. The gap it names: no phone system, so calls go through Aircall, Dialpad or JustCall.
- CEase of useNo store rating on record. Training the AI agents, connecting your store and channels and setting up the portal all come first, though Richpanel offers to move tickets and macros over from Gorgias or Zendesk.
- APlatforms and integrationsWeb, Mac, Windows, iPhone and Android, with Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall and Salesforce, and an API. Every device type is covered.
What these grades rest on. Graded from this listing, whose facts were read from Richpanel's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/richpanel#review"><img src="https://toolgpa.com/badge/richpanel.svg" alt="Richpanel: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Richpanel stands among help desk and live chat tools
Richpanel's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2.
It stands best on platforms and integrations (A, above 16 of 19) and worst on value for money (D, above 0).
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Richpanel’s own letter is outlined.
- DValue for moneyAbove 0 of 19, level with 5
- CFree plan and trialAbove 1 of 19, level with 16
- CFeaturesAbove 0 of 19, level with 8
- CEase of useAbove 0 of 19, level with 15
- APlatforms and integrationsAbove 16 of 19, level with 3
Keep Richpanel, or make your own?
Keep it
To replace Richpanel you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, Shopify, WooCommerce and Magento among them, and has an API.
What this rests on. Richpanel’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Richpanel?
Richpanel is a customer service platform for ecommerce brands that pairs AI agents with a help desk for the people who handle what the AI cannot. It adds a self-service portal where shoppers track orders and start returns, plus an AI agent for social media comments and messages. The helpdesk is not sold without the AI.
Richpanel's current pricing could not be confirmed from its own site. See every plan
Good for
- Ecommerce brands handling about 1,000 or more conversations a month
- Shopify and WooCommerce stores that want shoppers to serve themselves
- Teams moving off Gorgias or Zendesk mid-contract
Worth knowing
- Richpanel's pages disagree on price: the pricing page shows older per-agent tiers, while its July 2026 pricing guide says tiers were dropped.
- That guide gives $99 per seat a month on an annual commitment ($119 billed monthly) plus about $0.20 per AI conversation, with a $200 monthly AI minimum.
- The guide says the help desk is not sold on its own, and that small teams under a few hundred conversations a month will mostly pay the AI minimum.
- There is no built-in phone system; calls run through Aircall, Dialpad or JustCall. Returns and Exchanges is an add-on from $99 a month.
Key features
- AI agents billed by conversation
- AI agents resolve conversations end to end on a credit meter, and you choose the model behind them, including Claude, GPT and Gemini.
- Help desk for the human team
- One inbox for email, live chat, Facebook, Instagram and WhatsApp, with order data beside each ticket, assignment rules, macros and reports.
- Self-service portal
- Shoppers track orders, update their details and start returns themselves, which Richpanel says carries no add-on fee beyond AI usage.
- Social Media Agent
- Answers comments and direct messages in the same inbox and hides spam and abusive comments on paid and organic posts.
- Returns and exchanges
- A returns portal with exchange-first flows and label generation, sold as a paid add-on to ecommerce brands only.
- Migration and contract buyout
- Conversations, macros and tags are moved over from Gorgias or Zendesk, and Richpanel offers to buy out the rest of an existing help desk contract.
Richpanel pricing
We could not confirm Richpanel’s current pricing from its own site, so we are not listing plans here. See richpanel.com for current prices.
Works with
- Shopify
- WooCommerce
- Magento
- Klaviyo
- Recharge
- Loop Returns
- Aircall
- Salesforce
Richpanel alternatives
- Richpanel vs Gorgias
Free trial · from $10/mo
- Richpanel vs Zendesk
Free trial · from $19/mo
- Richpanel vs eDesk
Free trial · from $39/mo
- Richpanel vs Re:amaze
Free trial · from $26.10/mo
- Richpanel vs Intercom
Free trial · from $29/mo
Common questions
Is Richpanel free?
No, Richpanel is a paid product, but you can try it first. Free trial offered on the site; its length is not stated.
What platforms does Richpanel work on?
Richpanel is available on Web, macOS, Windows, iOS and Android.
Does Richpanel have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Richpanel is listed for Web, macOS, Windows, iOS and Android.
Is Richpanel open source?
Richpanel is not described as open source on its own site, as read on Oct 17, 2026.
Does Richpanel have an API?
Yes. Richpanel offers a public API, according to its own site.
What does Richpanel integrate with?
Richpanel's listing names Shopify, WooCommerce, Magento, Klaviyo, Recharge, Loop Returns, Aircall and Salesforce. A listing names up to eight integrations, so it may connect to more.
Who makes Richpanel?
Richpanel is made by Richpanel, Inc. It dates from 2020.
What are the alternatives to Richpanel?
The closest alternatives to Richpanel in our directory are Gorgias, Zendesk, eDesk, Re:amaze and Intercom. Each one has a side-by-side comparison with Richpanel.
How does Richpanel compare with other help desk and live chat tools?
Richpanel's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2. It stands best on platforms and integrations (A, above 16 of 19) and worst on value for money (D, above 0).
Could I make my own version of Richpanel?
To replace Richpanel you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. Apps for macOS, Windows, iOS and Android that stay in step with each other. It plugs into other products, Shopify, WooCommerce and Magento among them, and has an API. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.