Alternatives · Help Desks
Richpanel alternatives
Richpanel compared with 5 alternatives: Gorgias, Zendesk, eDesk, Re:amaze and Intercom.
Richpanel's current pricing could not be confirmed from its own site. None of the alternatives has a free plan. 5 more offer a free trial.
5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| RichpanelThis tool | Free trial | Trial only | Web, macOS, Windows, iOS, Android |
| Gorgias | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| eDesk | Free trial · from $39/mo | Trial only | Web |
| Re:amaze | Free trial · from $26.10/mo | Trial only | Web, iOS, Android |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
How each one differs from Richpanel
- Free trial · from $10/mo
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
- Only Richpanel lists macOS and Windows apps.
- Gorgias also covers reports.
Suits: Shopify and other online stores handling order questions
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Only Richpanel lists macOS and Windows apps.
- Zendesk also covers reports.
Suits: Support teams handling email, chat and phone in one queue
- Free trial · from $39/mo
eDesk
Help desk for sellers on Amazon, eBay and online stores
- Only Richpanel lists macOS, Windows, iOS and Android apps.
- eDesk also covers shared inbox.
- Richpanel also covers help center.
Suits: Sellers on Amazon, eBay or Walmart as well as their own web store
- Free trial · from $26.10/mo
Re:amaze
Shared inbox help desk with live chat, FAQ and an AI agent
- Only Richpanel lists macOS and Windows apps.
- Re:amaze also covers shared inbox.
Suits: Online stores on Shopify or BigCommerce
- Free trial · from $29/mo
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Only Richpanel lists macOS and Windows apps.
- Intercom also covers shared inbox and reports.
Suits: Software and app companies that support customers through in-app chat
Limits worth knowing in Richpanel
- Richpanel's pages disagree on price: the pricing page shows older per-agent tiers, while its July 2026 pricing guide says tiers were dropped.
- That guide gives $99 per seat a month on an annual commitment ($119 billed monthly) plus about $0.20 per AI conversation, with a $200 monthly AI minimum.
- The guide says the help desk is not sold on its own, and that small teams under a few hundred conversations a month will mostly pay the AI minimum.
- There is no built-in phone system; calls run through Aircall, Dialpad or JustCall. Returns and Exchanges is an add-on from $99 a month.
Common questions
What are the alternatives to Richpanel?
The alternatives to Richpanel in this directory are Gorgias, Zendesk, eDesk, Re:amaze and Intercom. Each one has a side-by-side comparison with Richpanel.
Is there a free alternative to Richpanel?
None of the alternatives listed here has a free plan. Gorgias, Zendesk, eDesk, Re:amaze and Intercom offer a free trial.
When were these prices checked?
Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.