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Help Desks & Live Chat

One shared queue for customer emails and chats, a help center people can search, and AI that can answer the easy questions.

Price against what you get

Which help desk and live chat tools give the most for the money?

Going by our grades, Zoho Desk gives the most for the money among help desk and live chat tools: no tool on this chart scores higher without costing more.

See all 19 on the chart

Keep or make

Could you make your own?

A help desk at its plainest is a shared inbox where every email gets an owner and a status. Live chat that reaches you in seconds, a help center people can search and AI that answers from it are the parts that take a company.

Keep20Your call0Make0None of these help desk and live chat tools is one to make.

Price
Runs on
Must be

20 tools

Tools

  • Chatbase

    Help Desks

    2.0GPA

    Build AI support agents trained on your content, priced by credits

    Free trial · from $32/moWeb

  • Chatwoot

    Help Desks

    2.4GPA

    Open-source support inbox you can self-host or use in the cloud

    Free plan · from $19/moWeb · iOS · Android

  • Crisp

    Help Desks

    2.6GPA

    Live chat and shared inbox priced per workspace, not per seat

    Free plan · from $45/moWeb · macOS · Windows +2

  • Deskpro

    Help Desks

    1.8GPA

    Help desk for cloud or self-hosted use, with seat minimums

    From $39/moWeb · iOS · Android

  • eDesk

    Help Desks

    2.0GPA

    Help desk for sellers on Amazon, eBay and online stores

    Free trial · from $39/moWeb

  • Freshdesk

    Help Desks

    2.4GPA

    Email ticketing help desk with a knowledge base and AI agents

    Free trial · from $19/moWeb · iOS · Android

  • Gorgias

    Help Desks

    2.8GPA

    Ecommerce help desk priced by tickets, with a paid-per-use AI agent

    Free trial · from $10/moWeb · iOS · Android

  • Helpwise

    Help Desks

    2.6GPA

    Shared inbox for email, chat, WhatsApp and SMS with a help center

    Free trial · from $12/moWeb · iOS · Android

  • Intercom

    Help Desks

    2.4GPA

    Helpdesk with live chat and the Fin AI agent priced per outcome

    Free trial · from $29/moWeb · iOS · Android

  • Kommunicate

    Help Desks

    2.2GPA

    AI agents for chat, email and voice with live chat hand-off

    Free trial · from $34/moWeb

  • LiveAgent

    Help Desks

    2.6GPA

    Help desk with email tickets, live chat, call center and AI agents

    Free trial · from $15/moWeb · iOS · Android

  • Re:amaze

    Help Desks

    2.6GPA

    Shared inbox help desk with live chat, FAQ and an AI agent

    Free trial · from $26.10/moWeb · iOS · Android

  • Richpanel

    Help Desks

    2.2GPA

    AI agents, help desk and a self-service portal for online stores

    Free trialWeb · macOS · Windows +2

  • Smartsupp

    Help Desks

    2.4GPA

    Live chat, WhatsApp and email inbox with the Mira AI shopping agent

    Free plan · from $17/moWeb · iOS · Android

  • tawk.to

    Help Desks

    3.0GPA

    Free live chat, ticketing and help center, with paid add-ons

    Free plan · from $29/moWeb · Windows · macOS +2

  • Text by LiveChat

    Help Desks

    2.4GPA

    Website chat, ticketing and an AI agent from the LiveChat team

    Free trial · from $19/moWeb · macOS · Windows +2

  • Tidio

    Help Desks

    3.2GPA

    Live chat, ticketing and the Lyro AI agent priced by conversations

    Free plan · from $24.17/moWeb · macOS · Windows +2

  • Trengo

    Help Desks

    2.2GPA

    Shared inbox for WhatsApp, email and chat with AI agents, in euros

    Free trial · from €299/moWeb

  • Zendesk

    Help Desks

    2.4GPA

    Ticketing, messaging, help center and AI agents for support teams

    Free trial · from $19/moWeb · iOS · Android

  • Zoho Desk

    Help Desks

    3.4GPA

    Low-cost ticketing help desk with a free plan for three users

    Free plan · from $7/moWeb · iOS · Android