Help Desks & Live Chat
Help desk and live chat tools for Shopify
15 of the 23 help desk and live chat tools in this directory name Shopify as an integration.
A listing names at most eight integrations, so this is what each tool chose to show rather than everything it connects to. 4 of them are free or have a free plan.
Listings checked up to Oct 18, 2026 · Where the facts come from
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| FreshdeskEmail ticketing help desk with a knowledge base and AI agents | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| IntercomHelpdesk with live chat and the Fin AI agent priced per outcome | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| TidioLive chat, ticketing and the Lyro AI agent priced by conversations | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| GorgiasEcommerce help desk priced by tickets, with a paid-per-use AI agent | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| CrispLive chat and shared inbox priced per workspace, not per seat | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| ChatwootOpen-source support inbox you can self-host or use in the cloud | Free plan · from $19/mo | Yes | Web, iOS, Android |
| Text by LiveChatWebsite chat, ticketing and an AI agent from the LiveChat team | Free trial · from $19/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Re:amazeShared inbox help desk with live chat, FAQ and an AI agent | Free trial · from $26.10/mo | Trial only | Web, iOS, Android |
| TrengoShared inbox for WhatsApp, email and chat with AI agents, in euros | Free trial · from €299/mo | Trial only | Web |
| RichpanelAI agents, help desk and a self-service portal for online stores | Free trial | Trial only | Web, macOS, Windows, iOS, Android |
| eDeskHelp desk for sellers on Amazon, eBay and online stores | Free trial · from $39/mo | Trial only | Web |
| tawk.toFree live chat, ticketing and help center, with paid add-ons | Free plan · from $29/mo | Yes | Web, macOS, Windows, iOS, Android |
| ChatbaseBuild AI support agents trained on your content, priced by credits | Free trial · from $32/mo | Trial only | Web |
| HelpwiseShared inbox for email, chat, WhatsApp and SMS with a help center | Free trial · from $12/mo | Trial only | Web, iOS, Android |
| respond.ioTeam inbox for WhatsApp, social chats, email and calls with AI agents | Free trial · from $79/mo | Trial only | Web, iOS, Android |
Common questions
Which help desk and live chat tools work with Shopify?
15 of the 23 help desk and live chat tools in this directory name Shopify as an integration. They are Freshdesk, Intercom, Tidio, Gorgias, Crisp, Chatwoot, Text by LiveChat, Re:amaze, Trengo, Richpanel, eDesk, tawk.to, Chatbase, Helpwise and respond.io.
Are these the only help desk and live chat tools that work with Shopify?
Probably not. A listing names at most eight integrations, so a tool that connects to Shopify may still not say so among the eight it chose. 8 of the 23 help desk and live chat tools here do not name it; that is a "does not say", not a "cannot". Check the vendor's own integrations page before you rule one out.
Which of these help desk and live chat tools are free?
Tidio, Crisp, Chatwoot and tawk.to are free or have a free plan.
When was this checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Oct 18, 2026. Vendors change prices and plans without notice, so confirm on their site before you buy.
This page is built from the listings. A tool is here because its listing says so, and each listing names the pages it was read from.