Chatbase
Build AI support agents trained on your content, priced by credits
Chatbase report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for building an AI agent from your own docs
Chatbase builds an AI agent from your documents and website and puts it on your site, WhatsApp, Instagram, Slack, email or the phone. It's the one to look at if the AI is the point and people are the backup. But Hobby is the bot alone: the helpdesk inbox, API and help desk links start at $120 a month.
Who Chatbase is for
- Great if you want an AI agent on your site trained on your own help docs
- Handy when you already have Zendesk or Intercom and want AI in front of it
- A treat if you like choosing the AI model, from OpenAI, Anthropic, Gemini and more
Who Chatbase is not for
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
Why Chatbase gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400.
- CFree plan and trialA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan.
- CFeaturesIt does the AI agent job fully: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center.
- CEase of useNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it.
- BPlatforms and integrationsA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard.
What these grades rest on. Graded from this listing, whose facts were read from Chatbase's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/chatbase#review"><img src="https://toolgpa.com/badge/chatbase.svg" alt="Chatbase: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Chatbase stands among help desk and live chat tools
Chatbase's GPA of 2.0 is higher than 1 of the 19 other help desk and live chat tools we grade, and level with 1.
It stands best on platforms and integrations (B, above 0 of 19) and worst on value for money (D, above 0).
Its paid plans start at $32 a month, against a middle price of $24.17 for the category: 13 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 11 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Chatbase’s own letter is outlined.
- DValue for moneyAbove 0 of 19, level with 5
- CFree plan and trialAbove 1 of 19, level with 16
- CFeaturesAbove 0 of 19, level with 8
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Chatbase, or make your own?
Keep it
To replace Chatbase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 17 of the 19 other help desk and live chat tools grade higher. It costs $384 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- It plugs into other products, Zendesk, Salesforce and HubSpot among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Chatbase’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Chatbase?
Chatbase lets a business build AI agents trained on its own documents and website and put them on a site, in WhatsApp, Messenger, Instagram, Slack, email or on the phone. Agents can take actions, hand conversations to a helpdesk inbox or to tools such as Zendesk, and are priced by monthly message credits rather than by seat.
Chatbase is a paid product with a free trial, starting at $32 per month for 700 message credits, billed annually ($40 billed monthly). See every plan
Good for
- Businesses adding an AI agent to their website or messaging apps
- Support teams that want AI in front of an existing help desk
- Teams that prefer usage-based pricing to per-seat plans
Worth knowing
- Every plan includes one AI agent; more cost $300 per agent a year.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $1,188 a year.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
Key features
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
Chatbase pricing
- Starts at
- $32 per month for 700 message credits, billed annually ($40 billed monthly)
- Free plan
- None
- Free trial
- 7-day trial of the Hobby, Standard or Pro plan
| Plan | Price | What you get |
|---|---|---|
| Hobby | $32per month for 700 message credits, billed annually ($40 monthly) | 1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress. |
| Standard | $120per month for 4,000 message credits, billed annually ($150 monthly) | 3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier. |
| Pro | $400per month for 15,000 message credits, billed annually ($500 monthly) | 5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source. |
| Enterprise | Custom | Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales. |
Read from chatbase.co on Oct 17, 2026. Prices change, so confirm with Chatbase before you buy.
Ways to pay less
- Annual discount20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
Stated on chatbase.co
Works with
Chatbase alternatives
- Chatbase vs Intercom
Free trial · from $29/mo
- Chatbase vs Tidio
Free plan · from $24.17/mo
- Chatbase vs Kommunicate
Free trial · from $34/mo
- Chatbase vs Zendesk
Free trial · from $19/mo
- Chatbase vs Crisp
Free plan · from $45/mo
Common questions
Is Chatbase free?
No, Chatbase is a paid product, but you can try it first. 7-day trial of the Hobby, Standard or Pro plan.
How much does Chatbase cost?
Chatbase lists 4 plans. Hobby: $32 per month for 700 message credits, billed annually ($40 monthly). Standard: $120 per month for 4,000 message credits, billed annually ($150 monthly). Pro: $400 per month for 15,000 message credits, billed annually ($500 monthly). Enterprise: custom pricing. Prices were read from chatbase.co on Oct 17, 2026.
What platforms does Chatbase work on?
Chatbase is available on Web.
Does Chatbase offer any discounts?
Chatbase publicly lists the following: 20% off with yearly billing.
Does Chatbase have an Android app?
No Android app was listed when its pages were read on Oct 17, 2026. Chatbase is listed for Web.
Does Chatbase have an iPhone app?
No iPhone app was listed when its pages were read on Oct 17, 2026. Chatbase is listed for Web.
Is Chatbase open source?
Chatbase is not described as open source on its own site, as read on Oct 17, 2026.
Does Chatbase have an API?
Yes. Chatbase offers a public API, according to its own site.
What does Chatbase integrate with?
Chatbase's listing names Zendesk, Salesforce, HubSpot, Intercom, Shopify, Slack, WhatsApp and Zapier. A listing names up to eight integrations, so it may connect to more.
Who makes Chatbase?
Chatbase is made by Chatbase Inc.
What are the alternatives to Chatbase?
The closest alternatives to Chatbase in our directory are Intercom, Tidio, Kommunicate, Zendesk and Crisp. Each one has a side-by-side comparison with Chatbase.
How does Chatbase compare with other help desk and live chat tools?
Chatbase's GPA of 2.0 is higher than 1 of the 19 other help desk and live chat tools we grade, and level with 1. It stands best on platforms and integrations (B, above 0 of 19) and worst on value for money (D, above 0).
Is Chatbase good value for money?
ToolGPA grades Chatbase D for value for money. Its paid plans start at $32 a month, against a middle price of $24.17 for the category: 13 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.3 out of 4. 11 tools score higher and cost less.
Could I make my own version of Chatbase?
To replace Chatbase you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 17 of the 19 other help desk and live chat tools grade higher. It costs $384 a year. What you could not make: An AI model answering your customers from your own help articles. It plugs into other products, Zendesk, Salesforce and HubSpot among them, and has an API. AI features, unless you pay a model provider for each request yourself. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.