Crisp
Live chat and shared inbox priced per workspace, not per seat
Crisp report card
Good · out of 4.0 · graded Oct 17, 2026
Best for flat-priced chat and inbox for small teams
Crisp gives you a website chat box and a shared inbox at a flat price per workspace, with no limit on conversations, so a busy month doesn't cost more. It runs on every device, too. But the useful channels, WhatsApp, Instagram and a help center, wait on the $95 plan, and the AI agent is capped by credits.
Who Crisp is for
- Great if you hate per-conversation billing and want one flat monthly price
- Handy when you run a Shopify, WooCommerce or WordPress store
- Good for a team of up to 4 that mostly needs chat and email
Who Crisp is not for
- Pricey if you're on your own, since the first paid plan is $45 a month
- Not for you if you need WhatsApp or Instagram on a budget, as they start at $95 a month
- Tight if you lean on the AI agent, as Mini's $5 of credits covers around 90 conversations
Why Crisp gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyMini is $45 a month for 4 seats, about $11 each, but $45 for one person. A team of five needs Essentials at $95 for 10 seats, $19 a head, a little under the middle of help desks. That's also where WhatsApp, Instagram and a help center start.
- CFree plan and trialA free plan with 2 seats, the chat widget, a contact form and the apps, plus a 14-day trial. The cap you'll hit is 100 customer profiles, and there's no email channel and no AI.
- BFeaturesChat with a live visitor map, a shared inbox for email, social, WhatsApp, SMS and phone, the Hugo AI agent, a chatbot and workflow builder and a multilingual help center. Across the plans it covers the job, though ticketing needs Plus.
- CEase of use4.43 from 522 App Store ratings, below most support apps here. The chat box is quick to add, but the chatbot builder and channel connections take setting up.
- APlatforms and integrationsWeb, Mac, Windows, iPhone and Android apps, with Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce, and an API. Every device type is covered.
What these grades rest on. Graded from this listing, whose facts were read from Crisp's own pages on 17 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/crisp#review"><img src="https://toolgpa.com/badge/crisp.svg" alt="Crisp: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Crisp stands among help desk and live chat tools
Crisp's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on platforms and integrations (A, above 16 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $45 a month, against a middle price of $24.17 for the category: 17 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Crisp’s own letter is outlined.
- CValue for moneyAbove 6 of 19, level with 5
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- APlatforms and integrationsAbove 16 of 19, level with 3
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Crisp, or make your own?
Keep it
To replace Crisp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $540 a year.
What you could make
- Help center: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It plugs into other products, Shopify, WordPress and WooCommerce among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Crisp’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Crisp?
Crisp is a customer messaging suite built around a website chat widget and a shared inbox that also takes email, social and messaging apps. It charges a flat monthly price per workspace with a set number of seats and no limit on conversations, and its Hugo AI agent runs on credits included with each paid plan.
Crisp has a free plan. Paid plans start at $45 per workspace / month, with 4 seats. See every plan
Good for
- Small teams that want chat and email support at a flat monthly price
- Online stores on Shopify, WooCommerce or WordPress
- Teams that dislike being billed per conversation
Worth knowing
- The Free plan has 2 seats, chat and contact forms only, 100 customer profiles and no AI.
- AI use is capped by credits: $5 on Mini, $25 on Essentials and $75 on Plus. The pricing page does not say what extra credits cost.
- WhatsApp, Instagram, a help center and analytics need Essentials at $95 a month; ticketing and white labelling need Plus.
- A workspace connects one account per messaging channel; more require higher limits. Agents beyond 20 on Plus cost $10 a month each.
Key features
- Chat widget
- A customizable chat box for websites with a live visitor map, proactive messages and, from Essentials, video and audio chat and live translation.
- Shared inbox for every channel
- Chat, contact forms, email, Messenger, Telegram and X from Mini; WhatsApp, Instagram, SMS, Viber, LINE and phone from Essentials.
- Hugo AI agent
- An AI agent answers customers from Mini up, paid from included AI credits. Essentials adds knowledge training, an internal copilot and writing help.
- Chatbot and workflow builder
- A no-code builder for AI chatbots and automated flows with conditions, webhooks and CRM triggers, from the Essentials plan.
- Help center
- A multilingual help center with its own domain, search and SEO settings, included from Essentials.
- Unlimited conversations
- Every plan is a flat monthly price per workspace with no cap on the number of conversations handled.
Crisp pricing
- Starts at
- $45 per workspace / month, with 4 seats
- Free plan
- 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits.
- Free trial
- 14-day free trial of any plan
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 2 seats, website chat and a contact form in a shared inbox, 100 customer profiles and Shopify, WooCommerce and WordPress links. No AI. |
| Mini | $45per workspace / month, with 4 seats | Adds email, Telegram, Messenger and X, canned replies, internal notes, full history and the AI Agent with $5 of credits, around 90 automated conversations. |
| Essentials | $95per workspace / month, with 10 seats | Adds WhatsApp, Instagram, SMS and phone, a help center, a workflow and chatbot builder, analytics, round-robin and $25 of AI credits (about 450). |
| Plus | $295per workspace / month for 20 seats, plus $10 per extra agent | Adds a ticketing portal, white labelling, Stripe and Salesforce, AI spam filter and summaries, and $75 of AI credits, around 1,350 automated conversations. |
| Enterprise | Custom | A custom plan arranged with Crisp for larger needs. |
Read from crisp.chat on Oct 17, 2026. Prices change, so confirm with Crisp before you buy.
Ways to pay less
- Nonprofit50% off for nonprofits
Crisp's pricing FAQ offers nonprofits a 50% discount through a promo code requested in chat.
Stated on crisp.chat - Education50% off for students
Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
Stated on crisp.chat - Other savings20% off extra workspaces
Accounts paying for several Essentials or Plus workspaces can get 20% off three additional workspaces by asking Crisp in chat.
Stated on crisp.chat
How people rate the Crisp app
4.4
out of 5 for the iPhone and iPad app
- 5 stars76%
- 4 stars9%
- 3 stars4%
- 2 stars3%
- 1 star8%
522 ratings on the App Store in the United States, read Oct 17, 2026. It rates the app, not everything the product does. See the listing
Works with
Crisp alternatives
- Crisp vs Tidio
Free plan · from $24.17/mo
- Crisp vs Intercom
Free trial · from $29/mo
- Crisp vs Chatwoot
Free plan · from $19/mo
- Crisp vs tawk.to
Free plan · from $29/mo
- Crisp vs Text by LiveChat
Free trial · from $19/mo
Common questions
Is Crisp free?
Crisp has a free plan. 2 seats, the website chat widget, a contact form and shared inbox, mobile and desktop apps, store integrations and 100 customer profiles. No AI credits. Paid plans start at $45 per workspace / month, with 4 seats.
How much does Crisp cost?
Crisp lists 5 plans. Free: $0. Mini: $45 per workspace / month, with 4 seats. Essentials: $95 per workspace / month, with 10 seats. Plus: $295 per workspace / month for 20 seats, plus $10 per extra agent. Enterprise: custom pricing. Prices were read from crisp.chat on Oct 17, 2026.
What platforms does Crisp work on?
Crisp is available on Web, macOS, Windows, iOS and Android.
Does Crisp offer any discounts?
Crisp publicly lists the following: 50% off for nonprofits; 50% off for students; 20% off extra workspaces.
How is Crisp rated?
Crisp's iPhone and iPad app averages 4.4 out of 5 from 522 ratings on the App Store in the United States, as read on Oct 17, 2026. That is the store's rating of the app, not a score from us.
Does Crisp have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Crisp is listed for Web, macOS, Windows, iOS and Android.
Is Crisp open source?
Crisp is not described as open source on its own site, as read on Oct 17, 2026.
Does Crisp have an API?
Yes. Crisp offers a public API, according to its own site.
What does Crisp integrate with?
Crisp's listing names Shopify, WordPress, WooCommerce, Slack, HubSpot, Zapier, Stripe and Salesforce. A listing names up to eight integrations, so it may connect to more.
Does Crisp have a student discount?
50% off for students. Crisp's pricing FAQ offers students a 50% discount through a promo code requested in chat.
Does Crisp have a free trial?
Yes. 14-day free trial of any plan.
Who makes Crisp?
Crisp is made by Crisp IM SAS. It dates from 2015.
What are the alternatives to Crisp?
The closest alternatives to Crisp in our directory are Tidio, Intercom, Chatwoot, tawk.to and Text by LiveChat. Each one has a side-by-side comparison with Crisp.
How does Crisp compare with other help desk and live chat tools?
Crisp's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. It stands best on platforms and integrations (A, above 16 of 19) and worst on ease of use (C, above 0).
Is Crisp good value for money?
ToolGPA grades Crisp C for value for money. Its paid plans start at $45 a month, against a middle price of $24.17 for the category: 17 of the 18 others that charge start lower. On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.
Could I make my own version of Crisp?
To replace Crisp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $540 a year. What you could not make: One mailbox that several people work at once. An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. Apps for macOS, Windows, iOS and Android that stay in step with each other. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026. What people say is linked where it appears.