Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
Helpwise report card
Good · out of 4.0 · graded Oct 17, 2026
Best for moving support off a shared Gmail address
Helpwise turns a shared Gmail or Outlook address into a proper team inbox, with chat, Facebook, a help center and assignment rules from $12 a person. It's cheap and does the job. WhatsApp, SMS, calls and Instagram need Premium at $23, though, and every plan needs at least two seats.
Who Helpwise is for
- Great if your support still lives in a shared Gmail or Outlook inbox
- Handy when you want a help center and a team inbox for a few dollars a person
- Good for sales and ops teams that live in HubSpot or Pipedrive
Who Helpwise is not for
- Not for you if you work alone, since every plan needs at least 2 seats
- Tight if you're on Standard, with 3 inboxes, 3 rules and no WhatsApp or SMS
- Pricey if you want the chatbot and calls included, as that takes Advanced at $39 a user
Why Helpwise gets a 2.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for moneyStandard is $12 a user a month billed yearly ($15 monthly), inside the cheaper quarter of help desks. It's sold for at least 2 users, so one person pays $24. WhatsApp, SMS, Instagram and calls need Premium at $23, still under the middle.
- CFree plan and trialA 7-day free trial of every plan, and then you pay. There's no free plan to stay on.
- BFeaturesShared inboxes for Gmail, Microsoft 365, chat, Facebook, Instagram, WhatsApp and SMS, a help center, assignment rules, CSAT, SLAs, a chatbot and calls. Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced.
- CEase of useNo store rating on record. Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup.
- BPlatforms and integrationsWeb, iPhone and Android, with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. No desktop app, so it stops at a B.
What these grades rest on. Graded from this listing, whose facts were read from Helpwise's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/helpwise#review"><img src="https://toolgpa.com/badge/helpwise.svg" alt="Helpwise: 2.6 GPA on ToolGPA" width="196" height="56"></a>Where Helpwise stands among help desk and live chat tools
Helpwise's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3.
It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Its paid plans start at $12 a month for each person, against a middle price of $24.17 for the category: 2 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Helpwise’s own letter is outlined.
- BValue for moneyAbove 12 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Helpwise, or make your own?
Keep it
To replace Helpwise you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $144 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, HubSpot, Pipedrive and Shopify among them.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Helpwise’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Helpwise?
Helpwise is a shared inbox for support, sales and operations teams that gathers Gmail and Microsoft 365 email, live chat, social messages, WhatsApp, SMS and calls in one place. It adds a knowledge base, automation rules, satisfaction surveys and AI reply help, and is priced per user with small seat minimums.
Helpwise is a paid product with a free trial, starting at $12 per user / month, billed annually ($15 billed monthly). See every plan
Good for
- Small teams moving support off a shared Gmail or Outlook address
- Teams that answer customers on WhatsApp and SMS as well as email
- Businesses that want CRM links such as HubSpot or Pipedrive
Worth knowing
- Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users.
- Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium.
- Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month.
- There is no free plan after the 7-day trial.
Key features
- Shared team inboxes
- Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection.
- Knowledge base
- A help center for customers to look up answers, included from the Standard plan.
- Automation and assignment
- Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment.
- Helpwise AI
- AI help with drafting and summarizing replies from Premium, and automatic prioritization of conversations on Advanced.
- Cloud phone and chatbot
- Calls and a website chatbot in the same inbox, sold as add-ons on Premium and included on Advanced.
- Mobile apps
- Apps for iOS and Android alongside the web app.
Helpwise pricing
- Starts at
- $12 per user / month, billed annually ($15 billed monthly)
- Free plan
- None
- Free trial
- 7-day free trial of every plan
| Plan | Price | What you get |
|---|---|---|
| Standard | $12per user / month, billed annually ($15 billed monthly) | 2 to 10 users, 3 shared inboxes, 15 saved replies, a help center, email, live chat and Facebook, 3 automation rules and standard analytics. |
| Premium | $23per user / month, billed annually ($29 billed monthly) | From 2 users. 10 shared inboxes, WhatsApp, SMS, calling and Instagram, 25 automation rules, CSAT surveys, all integrations and AI reply help. |
| Advanced | $39per user / month, billed annually ($49 billed monthly) | From 3 users. 30 shared inboxes, unlimited rules, SLAs, load-balanced assignment, AI prioritization, chatbot and calling included, and SSO. |
| Enterprise | Custom | Custom integrations, SSO, team onboarding and training, and a dedicated account manager. Priced on request. |
Read from helpwise.io on Oct 17, 2026. Prices change, so confirm with Helpwise before you buy.
Ways to pay less
- Annual discountSave 20% with annual billing
Helpwise's pricing page lists a 20% saving on annual billing: Standard is $12 per user a month billed annually against $15 monthly.
Stated on helpwise.io
Works with
Helpwise alternatives
- Helpwise vs Front
Free trial · from $25/mo
- Helpwise vs Help Scout
Free plan · from $25/mo
- Helpwise vs Freshdesk
Free trial · from $19/mo
- Helpwise vs Trengo
Free trial · from €299/mo
- Helpwise vs Missive
Free trial · from $14/mo
Common questions
Is Helpwise free?
No, Helpwise is a paid product, but you can try it first. 7-day free trial of every plan.
How much does Helpwise cost?
Helpwise lists 4 plans. Standard: $12 per user / month, billed annually ($15 billed monthly). Premium: $23 per user / month, billed annually ($29 billed monthly). Advanced: $39 per user / month, billed annually ($49 billed monthly). Enterprise: custom pricing. Prices were read from helpwise.io on Oct 17, 2026.
What platforms does Helpwise work on?
Helpwise is available on Web, iOS and Android.
Does Helpwise offer any discounts?
Helpwise publicly lists the following: Save 20% with annual billing.
Does Helpwise have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Helpwise is listed for Web, iOS and Android.
Does Helpwise have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Helpwise is listed for Web, iOS and Android.
Is Helpwise open source?
Helpwise is not described as open source on its own site, as read on Oct 17, 2026.
What does Helpwise integrate with?
Helpwise's listing names HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. A listing names up to eight integrations, so it may connect to more.
Who makes Helpwise?
Helpwise is made by SaaS Labs, Inc. It dates from 2019.
What are the alternatives to Helpwise?
The closest alternatives to Helpwise in our directory are Front, Help Scout, Freshdesk, Trengo and Missive. Each one has a side-by-side comparison with Helpwise.
How does Helpwise compare with other help desk and live chat tools?
Helpwise's GPA of 2.6 is higher than 12 of the 19 other help desk and live chat tools we grade, and level with 3. It stands best on value for money (B, above 12 of 19) and worst on ease of use (C, above 0).
Is Helpwise good value for money?
ToolGPA grades Helpwise B for value for money. Its paid plans start at $12 a month for each person, against a middle price of $24.17 for the category: 2 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Could I make my own version of Helpwise?
To replace Helpwise you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. It costs $144 a year. What you could not make: One mailbox that several people work at once. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. It is priced for each person, which means accounts and billing for a team. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.