Alternatives · Help Desks
Helpwise alternatives
Helpwise compared with 5 alternatives: Front, Help Scout, Freshdesk, Trengo and Missive.
Helpwise is a paid product with a free trial, starting at $12 per user / month, billed annually ($15 billed monthly). 1 of the 5 alternatives is free or has a free plan. 4 more offer a free trial.
5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| HelpwiseThis tool | Free trial · from $12/mo | Trial only | Web, iOS, Android |
| Front | Free trial · from $25/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Help Scout | Free plan · from $25/mo | Yes | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Trengo | Free trial · from €299/mo | Trial only | Web |
| Missive | Free trial · from $14/mo | Trial only | Web, macOS, Windows, iOS, Android |
Price against what you get
Helpwise starts at $12 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. None of the 2 alternatives on this chart both scores higher and starts lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Helpwise
- Free trial · from $25/mo
Front
Shared inbox and customer operations platform with AI and ticketing
- Front starts at $25 per seat / month, billed annually. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Only Front lists macOS and Windows apps.
- Front also covers workflow automation.
- Helpwise also covers help desk, live chat and help center.
Suits: Support and operations teams working shared addresses at volume
- Free plan · from $25/mo
Help Scout
Shared inbox and help desk with a knowledge base and AI answers
- Help Scout starts at $25 per user / month, billed annually ($30 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Help Scout has a free plan. Helpwise does not, though it has a free trial.
- Help Scout also covers workflow automation, AI agents and reports.
- Helpwise also covers help desk, live chat and help center.
Suits: Support teams moving off a shared Gmail or Outlook mailbox
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Freshdesk also covers reports and AI support agent.
- Helpwise also covers live chat.
Suits: Support teams that work mainly from email
- Free trial · from €299/mo
Trengo
Shared inbox for WhatsApp, email and chat with AI agents, in euros
- Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Only Helpwise lists iOS and Android apps.
- Trengo also covers AI support agent.
- Helpwise also covers help desk.
Suits: European businesses that handle much of their service over WhatsApp
- Free trial · from $14/mo
Missive
Team email client with shared inboxes, internal chat and rules
- Missive starts at $14 per user / month, billed yearly ($18 billed monthly). Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
- Only Missive lists macOS and Windows apps.
- Missive also covers tasks, email client and workflow automation.
- Helpwise also covers help desk, live chat and help center.
Suits: Small teams sharing addresses such as support@ or sales@
Limits worth knowing in Helpwise
- Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users.
- Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium.
- Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month.
- There is no free plan after the 7-day trial.
Common questions
What are the alternatives to Helpwise?
The alternatives to Helpwise in this directory are Front, Help Scout, Freshdesk, Trengo and Missive. Each one has a side-by-side comparison with Helpwise.
Is there a free alternative to Helpwise?
Yes. Help Scout has a free plan alongside paid ones.
Which Helpwise alternatives work on Windows?
The Helpwise listing does not include a Windows app. Front and Missive list one.
Which Helpwise alternatives work on macOS?
The Helpwise listing does not include a macOS app. Front and Missive list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 4, 2026 to Oct 17, 2026. Vendors change prices without notice, so confirm on their site before you buy.