Front
Shared inbox and customer operations platform with AI and ticketing
What is Front?
Front is a customer operations platform built around shared inboxes. Teams handle email, SMS, chat and WhatsApp conversations together, with ticketing, assignment, automation rules, analytics and a knowledge base layered on top. Plans are priced per seat with seat caps on the lower tiers, and AI tools such as Copilot, Smart QA and Smart CSAT are paid add-ons until the Enterprise plan.
Front is a paid product with a free trial, starting at $25 per seat / month, billed annually. See every plan
Good for
- Support and operations teams working shared addresses at volume
- Companies that want email, chat, SMS and WhatsApp in one team inbox
- Teams that need ticketing, rules and reporting on top of email
Worth knowing
- There is no free plan; the 14-day trial is the only way to use Front without paying.
- Starter is capped at 10 seats and one channel type, and Professional at 50 seats.
- Copilot, Smart QA and Smart CSAT cost extra per seat on Starter and Professional.
- Enterprise is sold on annual billing only, and contracts over $25k must include a paid onboarding package.
Key features
- Shared inboxes
- Team inboxes where incoming messages can be assigned and handled together, so everyone can see who is working on which conversation.
- Omnichannel inbox
- Professional and Enterprise combine email, SMS, Front Chat, WhatsApp and other channels in one place. Starter is limited to a single channel type.
- Ticketing and automation rules
- Ticketing for complex requests plus multi-step rules: up to 10 rules on Starter, 20 on Professional and unlimited on Enterprise.
- Front AI
- Autopilot resolves conversations from $0.05 each. Copilot ($20 per seat a month), Smart QA ($20) and Smart CSAT ($10) are add-ons that Enterprise includes.
- Analytics
- Reporting on team workload and support quality: basic analytics on Starter and advanced analytics from Professional.
- Knowledge base and live chat
- A no-code knowledge base and Front Chat let customers help themselves. Multi-language knowledge bases need Enterprise.
Front pricing
- Starts at
- $25 per seat / month, billed annually
- Free plan
- None
- Free trial
- 14-day free trial with all Professional plan features, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Starter | $25per seat / month, billed annually | Up to 10 seats. One channel type (email, Front Chat or SMS), shared inbox, ticketing, up to 10 automation rules and basic analytics. |
| Professional | $65per seat / month, billed annually | Up to 50 seats. Adds omnichannel support, macros, up to 20 rules, advanced analytics, up to 5 workspaces, SSO and SCIM. |
| Enterprise | $105per seat / month, annual billing only | Unlimited seats, rules and macros, smart rules, custom roles, and Copilot, Smart QA and Smart CSAT included. |
Read from front.com on Oct 4, 2026. Prices change, so confirm with Front before you buy.
Ways to pay less
- Annual discountSave 24% with annual billing
Front's pricing page states a 24% saving for annual billing. The prices it lists for Starter ($25) and Professional ($65) are the annually billed rates per seat a month.
Stated on front.com
Works with
Front alternatives
- Front vs Missive
Free trial · from $14/mo
- Front vs Spark Mail
Free plan · from $8.25/mo
- Front vs Superhuman Mail
From $25/mo
- Front vs Shortwave
Free plan · from $18/mo
Featured in
- The best Superhuman Mail alternatives in 2026Alternatives
- The best email apps in 2026Best of
Common questions
Is Front free?
No, Front is a paid product, but you can try it first. 14-day free trial with all Professional plan features, no credit card required.
How much does Front cost?
Front lists 3 plans. Starter: $25 per seat / month, billed annually. Professional: $65 per seat / month, billed annually. Enterprise: $105 per seat / month, annual billing only. Prices were read from front.com on Oct 4, 2026.
What platforms does Front work on?
Front is available on Web, macOS, Windows, iOS and Android.
Does Front offer any discounts?
Front publicly lists the following: Save 24% with annual billing.
Does Front have a Linux app?
No Linux app was listed when its pages were read on Oct 4, 2026. Front is listed for Web, macOS, Windows, iOS and Android.
Is Front open source?
Front is not described as open source on its own site, as read on Oct 4, 2026.
Does Front have an API?
Yes. Front offers a public API, according to its own site.
What does Front integrate with?
Front's listing names HubSpot, Microsoft Dynamics 365, Asana, Aircall, WhatsApp, ChatGPT and Claude. A listing names up to eight integrations, so it may connect to more.
Who makes Front?
Front is made by FrontApp, Inc. It dates from 2013.
What are the alternatives to Front?
The closest alternatives to Front in our directory are Missive, Spark Mail, Superhuman Mail and Shortwave. Each one has a side-by-side comparison with Front.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 4, 2026.