Hiver
Shared inbox and AI help desk that runs inside Gmail or standalone
What is Hiver?
Hiver is a customer service platform sold in two forms. Hiver in Gmail is a Chrome extension that adds shared inboxes, assignments and automations inside Gmail. Hiver Omni is a standalone workspace that brings email, live chat, Slack, voice, WhatsApp and social channels into one queue. Both include AI agents and an AI copilot, and both are priced per user on the same three plans.
Hiver is a paid product with a free trial, starting at $25 per user / month, billed annually ($35 billed monthly). See every plan
Good for
- Support teams that want to keep working inside Gmail
- Teams handling email, chat, Slack and voice from one queue
- Companies that want AI agents to resolve routine requests
Worth knowing
- There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
- All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
- SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
- Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.
Key features
- Shared inbox and ticketing
- Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- Inside Gmail or standalone
- Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- AI Agents
- AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- AI Copilot
- Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.
- Automations and routing
- Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.
- Analytics, SLAs and CSAT
- Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.
Hiver pricing
- Starts at
- $25 per user / month, billed annually ($35 billed monthly)
- Free plan
- None
- Free trial
- 7-day free trial of the Elite plan, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Growth | $25per user / month, billed annually ($35 billed monthly) | Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support. |
| Pro | $55per user / month, billed annually ($65 billed monthly) | Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access. |
| Elite | $85per user / month, billed annually ($95 billed monthly) | Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles. |
Read from hiverhq.com on Oct 5, 2026. Prices change, so confirm with Hiver before you buy.
Ways to pay less
- Annual discount$10 less per user a month with annual billing
On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.
Stated on hiverhq.com - NonprofitDiscounted pricing for qualified nonprofits
The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.
Stated on hiverhq.com
Works with
Hiver alternatives
- Hiver vs Front
Free trial · from $25/mo
- Hiver vs Help Scout
Free plan · from $25/mo
- Hiver vs Missive
Free trial · from $14/mo
- Hiver vs Gmelius
Free trial · from $19/mo
- Hiver vs Drag
Free trial · from $12/mo
Common questions
Is Hiver free?
No, Hiver is a paid product, but you can try it first. 7-day free trial of the Elite plan, no credit card required.
How much does Hiver cost?
Hiver lists 3 plans. Growth: $25 per user / month, billed annually ($35 billed monthly). Pro: $55 per user / month, billed annually ($65 billed monthly). Elite: $85 per user / month, billed annually ($95 billed monthly). Prices were read from hiverhq.com on Oct 5, 2026.
What platforms does Hiver work on?
Hiver is available on Web, iOS and Android. It also has a browser extension.
Does Hiver offer any discounts?
Hiver publicly lists the following: $10 less per user a month with annual billing; Discounted pricing for qualified nonprofits.
Does Hiver have a Windows app?
No Windows app was listed when its pages were read on Oct 5, 2026. Hiver is listed for Web, iOS and Android.
Does Hiver have a macOS app?
No macOS app was listed when its pages were read on Oct 5, 2026. Hiver is listed for Web, iOS and Android.
Is Hiver open source?
Hiver is not described as open source on its own site, as read on Oct 5, 2026.
Does Hiver have an API?
Yes. Hiver offers a public API, according to its own site.
What does Hiver integrate with?
Hiver's listing names Slack, Salesforce, Shopify, Jira, Linear, NetSuite, Asana and Notion. A listing names up to eight integrations, so it may connect to more.
Who makes Hiver?
Hiver is made by Hiver Inc.
What are the alternatives to Hiver?
The closest alternatives to Hiver in our directory are Front, Help Scout, Missive, Gmelius and Drag. Each one has a side-by-side comparison with Hiver.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 5, 2026.