Gmelius vs Hiver

Gmelius

• Teams that run support@ or ops@ addresses from Gmail
• Google Workspace teams that want AI agents acting on incoming mail
• Managers who need SLA, workload and response-time reports on email

Hiver

• Support teams that want to keep working inside Gmail
• Teams handling email, chat, Slack and voice from one queue
• Companies that want AI agents to resolve routine requests

Gmelius

• It works only with Gmail and Google Workspace accounts; each user is a Google email account on the subscription.
• There is no free plan, and every member of a team must be on the same plan.
• The $19 Meli plan is capped at 5 users and has no automation rules; shared inboxes and shared labels start at Growth.
• The extension is offered for Chrome, Brave, Opera and Edge. On phones and tablets Gmelius is a progressive web app (PWA).

Hiver

• There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
• All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
• SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
• Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.

Gmelius

Shared inboxes in Gmail

Group addresses are handled from each person's own Gmail, with assignments, collision detection, shared drafts, team read statuses, tags, and notes with @mentions on a thread.

Meli assistant

Drafts email replies for review, sorts and classifies incoming mail, schedules meetings and follows up. Drafts land in the inbox and nothing is sent without approval.

AI agents

An agent is a standing instruction for one job: it reads incoming mail, acts in connected apps such as a CRM, logs each step, and hands off to a person when its confidence is low.

Automation rules

Rules cover auto-replies, tagging, round-robin and load-balanced assignment, and response-time SLAs. Growth allows up to 10,000 rule executions a month and Pro up to 100,000.

Email analytics

Reports on conversations, team performance, productivity, SLA response times and tags, with weekly or monthly digests by email and CSV export.

Shared labels, views and boards

Gmail labels can be shared across a team, and the plan comparison also lists custom views, Kanban board views, shared email templates and email permalinks.

Hiver

Shared inbox and ticketing

Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.

Inside Gmail or standalone

Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.

AI Agents

AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.

AI Copilot

Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.

Automations and routing

Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.

Analytics, SLAs and CSAT

Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.

Gmelius

• Meli$19

  per user / month, billed yearly ($21 billed monthly)

  AI assistant for Gmail that drafts replies, sorts email, schedules meetings and follows up. Up to 5 users and 5,000 email conversations a month.

• Growth$25

  per user / month, billed yearly ($33 billed monthly)

  Adds unlimited shared inboxes and labels, automation rules, auto-assignment, shared templates, SLA and email analytics, and the API. Up to 50 users.

• Pro$40

  per user / month, billed yearly ($50 billed monthly)

  Adds AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, custom user permissions, and backups of Gmail and Drive.

• EnterpriseCustom

  Bespoke AI assistants, custom integrations and reports, user provisioning and no usage caps. Minimum of 50 users.

Hiver

• Growth$25

  per user / month, billed annually ($35 billed monthly)

  Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.

• Pro$55

  per user / month, billed annually ($65 billed monthly)

  Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.

• Elite$85

  per user / month, billed annually ($95 billed monthly)

  Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.

Gmelius

• Annual discount

  Lower per-user price with yearly billing

  The pricing page shows Meli at $19 a user a month billed yearly against $21 monthly, Growth at $25 against $33, and Pro at $40 against $50.

• Nonprofit

  30% to 50% off for non-profits

  Non-profits and NGOs with 5 or more users can request 30% off Growth, Pro or Enterprise on annual billing, or 50% off from 20 users, by emailing sales with proof of status.

• Education

  Same discount for educational institutions

  The pricing FAQ extends the non-profit discount to educational institutions: 30% off for 5 to 19 users and 50% off for 20 or more, on annual billing.

Hiver

• Annual discount

  $10 less per user a month with annual billing

  On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.

• Nonprofit

  Discounted pricing for qualified nonprofits

  The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.