Gmelius vs Missive

Gmelius

• Teams that run support@ or ops@ addresses from Gmail
• Google Workspace teams that want AI agents acting on incoming mail
• Managers who need SLA, workload and response-time reports on email

Missive

• Small teams sharing addresses such as support@ or sales@
• Teams that want to discuss emails internally instead of forwarding them
• Businesses that also talk to customers over SMS, WhatsApp or live chat

Gmelius

• It works only with Gmail and Google Workspace accounts; each user is a Google email account on the subscription.
• There is no free plan, and every member of a team must be on the same plan.
• The $19 Meli plan is capped at 5 users and has no automation rules; shared inboxes and shared labels start at Growth.
• The extension is offered for Chrome, Brave, Opera and Edge. On phones and tablets Gmelius is a progressive web app (PWA).

Missive

• There is no free plan; once the 30-day trial ends a paid plan is required.
• Starter is limited to 5 users and leaves out integrations, rules, API access, the AI assistant and analytics.
• SAML single sign-on and IP restriction are only available on Business.
• Missive says it offers no discounts for students, nonprofits or schools, and yearly plans are not refundable.

Gmelius

Shared inboxes in Gmail

Group addresses are handled from each person's own Gmail, with assignments, collision detection, shared drafts, team read statuses, tags, and notes with @mentions on a thread.

Meli assistant

Drafts email replies for review, sorts and classifies incoming mail, schedules meetings and follows up. Drafts land in the inbox and nothing is sent without approval.

AI agents

An agent is a standing instruction for one job: it reads incoming mail, acts in connected apps such as a CRM, logs each step, and hands off to a person when its confidence is low.

Automation rules

Rules cover auto-replies, tagging, round-robin and load-balanced assignment, and response-time SLAs. Growth allows up to 10,000 rule executions a month and Pro up to 100,000.

Email analytics

Reports on conversations, team performance, productivity, SLA response times and tags, with weekly or monthly digests by email and CSV export.

Shared labels, views and boards

Gmail labels can be shared across a team, and the plan comparison also lists custom views, Kanban board views, shared email templates and email permalinks.

Missive

Shared inboxes and team spaces

Team inboxes sit next to personal accounts, grouped into team spaces. Conversations can be assigned to a person or a team, with controls over who sees what.

Internal discussion in threads

Teammates talk about an email in an internal conversation attached to the thread, so nothing has to be forwarded or CC'd.

Collaborative drafting

Several people can write the same reply together in real time before it is sent.

Rules and automations

Automate repetitive handling such as assigning or tagging with up to 1,000 rules. Rules are available from the Productive plan.

Multi-channel inbox

Email from Gmail, Microsoft 365, iCloud or any IMAP account appears alongside SMS, WhatsApp, Messenger, Instagram and live chat conversations.

AI assistant and integrations

An AI assistant drafts and translates replies and can pull context from connected tools over MCP. It comes with Productive, along with 25+ app integrations and the API.

Gmelius

• Meli$19

  per user / month, billed yearly ($21 billed monthly)

  AI assistant for Gmail that drafts replies, sorts email, schedules meetings and follows up. Up to 5 users and 5,000 email conversations a month.

• Growth$25

  per user / month, billed yearly ($33 billed monthly)

  Adds unlimited shared inboxes and labels, automation rules, auto-assignment, shared templates, SLA and email analytics, and the API. Up to 50 users.

• Pro$40

  per user / month, billed yearly ($50 billed monthly)

  Adds AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, custom user permissions, and backups of Gmail and Drive.

• EnterpriseCustom

  Bespoke AI assistants, custom integrations and reports, user provisioning and no usage caps. Minimum of 50 users.

Missive

• Starter$14

  per user / month, billed yearly ($18 billed monthly)

  Up to 5 users. Email, SMS and social accounts, team spaces and inboxes, conversations and tasks. No rules or integrations.

• Productive$24

  per user / month, billed yearly ($30 billed monthly)

  Up to 50 users. Adds integrations, rules and automations, the AI assistant, basic analytics, and API and MCP access.

• Business$36

  per user / month, billed yearly ($45 billed monthly)

  Unlimited users. Adds SAML single sign-on, IP restriction, advanced analytics and personalized team onboarding.

Gmelius

• Annual discount

  Lower per-user price with yearly billing

  The pricing page shows Meli at $19 a user a month billed yearly against $21 monthly, Growth at $25 against $33, and Pro at $40 against $50.

• Nonprofit

  30% to 50% off for non-profits

  Non-profits and NGOs with 5 or more users can request 30% off Growth, Pro or Enterprise on annual billing, or 50% off from 20 users, by emailing sales with proof of status.

• Education

  Same discount for educational institutions

  The pricing FAQ extends the non-profit discount to educational institutions: 30% off for 5 to 19 users and 50% off for 20 or more, on annual billing.

Missive

• Annual discount

  20% off with yearly billing

  Billed yearly, Starter is $14 per user a month instead of $18, Productive $24 instead of $30 and Business $36 instead of $45. Missive states the yearly saving as 20%.