Drag
Shared inbox for Gmail teams with kanban boards and built-in AI
What is Drag?
Drag turns shared Gmail addresses such as support@ or sales@ into boards that a team works from, either inside Gmail through a Chrome extension or in Drag's own web, desktop and mobile apps. Each email becomes a card that can be assigned, discussed in notes and tracked through stages. Its AI, Varley, drafts, tags and summarizes mail and can resolve conversations as an agent, with usage metered in AI credits.
Drag is a paid product with a free trial, starting at $12 per user / month, billed yearly. See every plan
Good for
- Gmail and Google Workspace teams sharing support@ or sales@ addresses
- Teams that like to see email as cards moving across a kanban board
- Growing teams, since no plan has a seat minimum or user cap
Worth knowing
- It is built on Gmail and Google Workspace: shared inboxes are Gmail addresses or Google Groups, and sign-in runs through Google.
- There is no free plan; the 7-day trial is followed by a paid plan.
- AI is metered in credits. Starter includes none, Plus 1,000 per seat a month and Pro 2,000, and extra credits are sold from $10.
- WhatsApp, Varley Agents, the API and MCP server, SLA rules and round-robin assignment need Pro at $24 per user / month, billed yearly.
Key features
- Shared inbox boards
- A shared address becomes a board with kanban, list and preview views, where each email is a card with an owner, a status, tags and a due date. The emails themselves stay in Gmail.
- Assignments, notes and shared drafts
- Teammates assign emails, chat with @mentions on a thread, write shared drafts and reply as collaborators. Collision detection is included on every plan.
- Varley AI
- Copilot answers questions about the inbox and proposes actions to approve, Assists draft, summarize and classify mail, and on Pro, Agents resolve conversations or hand them to a person.
- Automations
- Rules route, tag and assign incoming mail. Starter allows 10 rules and the higher plans are unlimited; round-robin assignment, business hours and SLA rules are on Pro.
- Help center, live chat and WhatsApp
- A public help center and live chat, which is in early access, are on every plan. Pro adds WhatsApp conversations that sit beside email on the same boards.
- API and MCP server
- Pro includes a REST API and an MCP server with 47 tools, so assistants such as Claude, ChatGPT, Gemini, Microsoft Copilot or Cursor can work in the inbox.
Drag pricing
- Starts at
- $12 per user / month, billed yearly
- Free plan
- None
- Free trial
- 7-day free trial with every Pro feature and 1,000 AI credits per seat, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Starter | $12per user / month, billed yearly ($16 billed monthly) | Shared inboxes in Gmail, boards, assignments, templates, notes, a help center and live chat. 10 automation rules, 3-month reporting, no AI credits included. |
| Plus | $18per user / month, billed yearly ($22 billed monthly) | Adds Varley's Copilot, Intelligence and six AI assists with 1,000 AI credits per seat a month, unlimited automation rules, email sequences and custom views. |
| Pro | $24per user / month, billed yearly ($30 billed monthly) | Adds the WhatsApp channel, Varley Agents, API and MCP access, SLA rules, round-robin assignment, custom fields and roles, and 2,000 AI credits per seat. |
Read from dragapp.com on Oct 6, 2026. Prices change, so confirm with Drag before you buy.
Ways to pay less
- Annual discountSave up to 25% with yearly billing
The pricing page shows Starter at $12 a user a month billed yearly against $16 monthly, Plus at $18 against $22, and Pro at $24 against $30.
Stated on dragapp.com - NonprofitProgram for non-profits and NGOs
The pricing FAQ says Drag runs a dedicated program for non-profits and NGOs, arranged by contacting its team. The size of the discount is not published.
Stated on dragapp.com - EducationProgram for educational institutions
The same program covers educational institutions, again on request by email and without a published discount.
Stated on dragapp.com
Works with
Drag alternatives
- Drag vs Gmelius
Free trial · from $19/mo
- Drag vs Hiver
Free trial · from $25/mo
- Drag vs Front
Free trial · from $25/mo
- Drag vs Missive
Free trial · from $14/mo
- Drag vs Help Scout
Free plan · from $25/mo
Common questions
Is Drag free?
No, Drag is a paid product, but you can try it first. 7-day free trial with every Pro feature and 1,000 AI credits per seat, no credit card required.
How much does Drag cost?
Drag lists 3 plans. Starter: $12 per user / month, billed yearly ($16 billed monthly). Plus: $18 per user / month, billed yearly ($22 billed monthly). Pro: $24 per user / month, billed yearly ($30 billed monthly). Prices were read from dragapp.com on Oct 6, 2026.
What platforms does Drag work on?
Drag is available on Web, macOS, Windows, iOS and Android. It also has a browser extension.
Does Drag offer any discounts?
Drag publicly lists the following: Save up to 25% with yearly billing; Program for non-profits and NGOs; Program for educational institutions.
Does Drag have a Linux app?
No Linux app was listed when its pages were read on Oct 6, 2026. Drag is listed for Web, macOS, Windows, iOS and Android.
Is Drag open source?
Drag is not described as open source on its own site, as read on Oct 6, 2026.
Does Drag have an API?
Yes. Drag offers a public API, according to its own site.
What does Drag integrate with?
Drag's listing names Gmail, Google Groups, Google Calendar, Google Drive, WhatsApp, Zapier, Claude and ChatGPT. A listing names up to eight integrations, so it may connect to more.
Does Drag have a student discount?
Program for educational institutions. The same program covers educational institutions, again on request by email and without a published discount.
Who makes Drag?
Drag is made by DragApp.com Ltd. It dates from 2017.
What are the alternatives to Drag?
The closest alternatives to Drag in our directory are Gmelius, Hiver, Front, Missive and Help Scout. Each one has a side-by-side comparison with Drag.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 6, 2026.