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Zoho TeamInbox

Shared inboxes for group email, WhatsApp and social messages

Free trial · from $0.99/moEmailChecked Oct 9, 2026
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Zoho TeamInbox report card

3.2GPA

Very good · out of 4.0 · graded Oct 9, 2026

Best for a shared inbox on a small budget

Zoho TeamInbox is the budget shared inbox. Group email addresses and WhatsApp, Telegram, Facebook and Instagram messages land in one place, where your team assigns threads, chats beside them and writes replies together, from $5 a user. The catch is rationing: Starter gets 3 shared incoming channels and 25 rules, and there's no free plan.

Who Zoho TeamInbox is for

  • Great if a small team shares a support or sales address and doesn't want big-tool prices
  • Handy when customers also message you on WhatsApp, Instagram or Facebook
  • Good for organizations already using Zoho CRM, Zoho Desk or Zoho One

Who Zoho TeamInbox is not for

  • Tight if you're on Starter, with 3 shared incoming channels and 25 rules
  • Skip it if you want a free plan, as a paid plan is needed after the 14-day trial
  • Not for you if you work at a desk and were eyeing the $0.99 plan, because Solo works on phones only

Why Zoho TeamInbox gets a 3.2

Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.

  • AValue for moneyStarter is $5 a user a month billed annually, or $6 monthly, under the $9 that's typical for email tools here. Front and Hiver start at $25 for a shared inbox. Professional, with analytics and unlimited rules, is only $7.50. There are even phone-only plans, from $0.99 a month for 1 user.
  • CFree plan and trialNo free plan. The trial is 14 days of the Professional plan for up to 5 users, with no payment information required. After that a paid plan is needed, and local taxes are added to the listed prices.
  • BFeaturesEmail, WhatsApp Business, Telegram, Facebook and Instagram in shared inboxes, with assignments, snooze, comments beside a thread, drafts edited together in real time, rules and templates. Solid. But channels are rationed: 3 shared incoming ones on Starter and 5 on Professional, with extras at $4 a month each.
  • BEase of useNo rating on record, so a B is our ceiling. Email is added by forwarding or over POP/IMAP, so there's a little wiring at the start. After that it's assign, comment, reply.
  • APlatforms and integrationsWeb, Mac, iPhone and Android. eWidgets bring Zoho CRM, Zoho Desk, Asana and Trello into the thread view, and integrations cover Zapier, Make, n8n and Microsoft Power Automate. It's also part of Zoho One.

What these grades rest on. Graded from this listing, whose facts were read from Zoho TeamInbox's own pages on 9 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.

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What is Zoho TeamInbox?

Zoho TeamInbox is a shared inbox tool from Zoho for group email addresses and customer messaging channels. Teams connect email, WhatsApp Business, Telegram, Facebook Messenger and Instagram to shared inboxes, then assign threads, discuss them internally, co-author replies and automate routine steps with rules. It is sold per user on two plans, with cheaper mobile-only plans for very small teams, and it is also part of Zoho One.

Zoho TeamInbox is a paid product with a free trial, starting at $0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually. See every plan

Good for

  • Small teams sharing group addresses such as support or sales
  • Businesses that also answer customers on WhatsApp, Instagram or Facebook
  • Organizations already using Zoho CRM, Zoho Desk or Zoho One

Worth knowing

  • There is no free plan: a paid plan is needed after the 14-day trial, and local taxes are added to the listed prices.
  • Starter is limited to 3 shared incoming channels and 25 rules; analytics and personal inboxes need Professional.
  • Channels beyond a plan's allowance are an add-on at $4 a month each, or $3.17 billed annually.
  • The Solo, Team and Team Plus plans work on phones only and cap the number of users and new conversations.

Key features

Multichannel shared inboxes
Group email addresses, WhatsApp Business numbers, Telegram, a Facebook Page and an Instagram professional account can all feed one shared inbox. Email is added by forwarding or over POP/IMAP.
Assign, follow, snooze and archive
Threads can be assigned to an owner, followed for notifications, snoozed until later and archived when finished, with views for what is assigned to or shared with you.
Internal discussions and shared drafts
Teammates comment and @mention each other beside a thread instead of forwarding it, and can co-author a reply by sharing the draft and editing it in real time.
Rules, templates and signatures
Rules carry out actions when a condition is met, such as assigning incoming mail by subject or content. Response templates and team signatures keep replies consistent.
Personal inboxes
On Professional each user can add a personal incoming channel next to the shared inboxes. It stays private, and single emails can be shared by @mentioning a teammate.
Extensions and integrations
eWidgets bring Zoho CRM, Zoho Desk, Asana and Trello into the thread view, and integrations cover Zapier, Make, n8n and Microsoft Power Automate.

Zoho TeamInbox pricing

Starts at
$0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually
Free plan
None
Free trial
14-day free trial of the Professional plan for up to 5 users, with no payment information required
Solo (mobile-only)$0.99per monthPhone-only plan for 1 user: 1 channel each for email, WhatsApp, Facebook Messenger and Instagram DM, up to 500 new conversations and 5 GB of storage.
Team (mobile-only)$4.99per monthPhone-only plan for up to 3 users with the same four channels, up to 1,000 new conversations, comments and tags.
Starter$5per user / month, billed annually; $6 billed monthly3 shared incoming channels, 10 shared outgoing email channels, 25 rules, assignments, internal discussions, draft sharing, templates and extensions.
Professional$7.50per user / month, billed annually; $9 billed monthly5 shared incoming channels, 1 personal incoming channel per user, unlimited rules, 25 shared outgoing email channels and analytics.
Team Plus (mobile-only)$7.99per monthPhone-only plan for up to 5 users with the same four channels and up to 2,000 new conversations.

Read from zoho.com on Oct 9, 2026. Prices change, so confirm with Zoho TeamInbox before you buy.

Pricing in detail

Ways to pay less

  • Annual discountAbout 17% off with annual billing

    Billed annually, Starter is $5 per user a month instead of $6 and Professional is $7.50 instead of $9, a saving of about 17% on each plan.

    Stated on zoho.com
  • Other savingsIncluded with Zoho One

    The pricing FAQ says Zoho TeamInbox is part of Zoho One, so organizations that subscribe to that suite can use it from their Zoho One account.

    Stated on zoho.com

Works with

Zoho TeamInbox alternatives

All Zoho TeamInbox alternatives comparedAll email apps

Common questions

Is Zoho TeamInbox free?

No, Zoho TeamInbox is a paid product, but you can try it first. 14-day free trial of the Professional plan for up to 5 users, with no payment information required.

How much does Zoho TeamInbox cost?

Zoho TeamInbox lists 5 plans. Solo (mobile-only): $0.99 per month. Team (mobile-only): $4.99 per month. Starter: $5 per user / month, billed annually; $6 billed monthly. Professional: $7.50 per user / month, billed annually; $9 billed monthly. Team Plus (mobile-only): $7.99 per month. Prices were read from zoho.com on Oct 9, 2026.

What platforms does Zoho TeamInbox work on?

Zoho TeamInbox is available on Web, iOS, macOS and Android.

Does Zoho TeamInbox offer any discounts?

Zoho TeamInbox publicly lists the following: About 17% off with annual billing; Included with Zoho One.

Does Zoho TeamInbox have a Windows app?

No Windows app was listed when its pages were read on Oct 9, 2026. Zoho TeamInbox is listed for Web, iOS, macOS and Android.

Does Zoho TeamInbox have a Linux app?

No Linux app was listed when its pages were read on Oct 9, 2026. Zoho TeamInbox is listed for Web, iOS, macOS and Android.

Is Zoho TeamInbox open source?

Zoho TeamInbox is not described as open source on its own site, as read on Oct 9, 2026.

What does Zoho TeamInbox integrate with?

Zoho TeamInbox's listing names Zoho CRM, Zoho Desk, WhatsApp Business, Telegram, Zapier, Make, Asana and Trello. A listing names up to eight integrations, so it may connect to more.

Who makes Zoho TeamInbox?

Zoho TeamInbox is made by Zoho Corporation.

What are the alternatives to Zoho TeamInbox?

The closest alternatives to Zoho TeamInbox in our directory are Front, Missive, Hiver, Drag and Help Scout. Each one has a side-by-side comparison with Zoho TeamInbox.

Sources for this page

The prices, plans, platforms and features above were read from these pages on Oct 9, 2026.