The Zoho TeamInbox Insider’s Guide
Everything we know about Zoho TeamInbox in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Zoho TeamInbox
The Insider’s Guide
Shared inboxes for group email, WhatsApp and social messages
Every plan, grade, refund rule and rival among email apps, read from Zoho TeamInbox’s own pages.
Made by Zoho Corporation · checked Oct 9, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Zoho TeamInbox’s own pages, its app-store listings and our grades. Every fact in it is on Zoho TeamInbox’s page too, where it is kept up to date. Checked Oct 9, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 36 of the 51 other email apps we grade
Zoho TeamInbox is a shared inbox tool from Zoho for group email addresses and customer messaging channels. Teams connect email, WhatsApp Business, Telegram, Facebook Messenger and Instagram to shared inboxes, then assign threads, discuss them internally, co-author replies and automate routine steps with rules. It is sold per user on two plans, with cheaper mobile-only plans for very small teams, and it is also part of Zoho One.
To get you started, here are 9 things to know about Zoho TeamInbox, taken from its own pages and our grades.
- 1
Best for a shared inbox from $5 a user
Zoho TeamInbox is a shared inbox where group addresses and WhatsApp, Telegram, Facebook and Instagram messages land together for a team to assign, discuss and answer, from $5 a user yearly.
- 2
Paid plans start at $0.99 a month
As its pricing page puts it: $0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually.
- 3
You can try it first
14-day free trial of the Professional plan for up to 5 users, with no payment information required
- 4
It runs on 4 platforms
Web, iOS, macOS and Android.
- 5
Multichannel shared inboxes
Group email addresses, WhatsApp Business numbers, Telegram, a Facebook Page and an Instagram professional account can all feed one shared inbox. Email is added by forwarding or over POP/IMAP.
- 6
Assign, follow, snooze and archive
Threads can be assigned to an owner, followed for notifications, snoozed until later and archived when finished, with views for what is assigned to or shared with you.
- 7
Internal discussions and shared drafts
Teammates comment and @mention each other beside a thread instead of forwarding it, and can co-author a reply by sharing the draft and editing it in real time.
- 8
A 2.8 GPA, above 36 of 51
That is against the other email apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Zoho TeamInbox you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Zoho TeamInbox at a glance
- Pricing
- Free trial, from $0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually
- Free plan
- No
- Free trial
- 14-day free trial of the Professional plan for up to 5 users, with no payment information required
- Runs on
- Web, macOS, iOS, Android
- Made by
- Zoho Corporation
- Category
- Email Apps
- Our grade
- 2.8 GPA, good
The report card
Best for a shared inbox from $5 a user
Zoho TeamInbox is a shared inbox where group addresses and WhatsApp, Telegram, Facebook and Instagram messages land together for a team to assign, discuss and answer, from $5 a user yearly. There's no free plan after the 14-day trial, and taxes come on top. Starter is capped at 3 shared incoming channels and 25 rules, analytics need Professional, extra channels are $4 each, and the $0.99 plans are phone only.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | A | This is a shared inbox, so we set it against the ones it lists as rivals: Front and Hiver at $25 a seat, Help Scout at $25, Missive at $14, Drag at $12. Starter is $5 a user billed annually, Professional $7.50, and there are phone-only plans from $0.99. It undercuts the lot. |
| Free plan and trial | C | No free plan at all. What you get is 14 days of Professional for up to 5 users with no payment details asked for, which is a fair look but a short one. After that it's a paid plan, plus local taxes on top of the listed prices. |
| Features | C | The shared-inbox basics are here: assignments, following, snooze, comments beside a thread, drafts two people edit at once, rules and templates. The listing's own limits hold it here, though: 3 shared incoming channels and 25 rules on Starter, extra channels at $4 each, analytics only on Professional. |
| Ease of use | C | No store rating on record, and there's wiring before anyone answers a message: email comes in by forwarding or over POP/IMAP, and WhatsApp, Telegram, Facebook and Instagram each have to be connected. After that it's assign, comment, reply. |
| Platforms and integrations | A | Web, a Mac app, iPhone and Android, with Windows and Linux people working in the browser. Integrations include Zapier, Make, n8n and Power Automate, plus eWidgets that put Zoho CRM, Zoho Desk, Asana and Trello in the thread. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Zoho TeamInbox is for
- Fits if a small team shares a support or sales address and wants to pay $5 to $7.50 a user
- Works for teams whose customers also message on WhatsApp, Instagram or Facebook
Who it is not for
- Tight if you're on Starter, with 3 shared incoming channels and 25 rules
- Skip it if you want a free plan, as a paid plan is needed after the 14-day trial
- Not for you if you work at a desk and were eyeing the $0.99 plan, because Solo works on phones only
- Pricey if you need more channels, at $4 a month each, or analytics, which need Professional
- Watch out: local taxes are added to the listed prices, and there's no Windows or Linux app
Good to know
Good for
- Small teams sharing group addresses such as support or sales
- Businesses that also answer customers on WhatsApp, Instagram or Facebook
- Organizations already using Zoho CRM, Zoho Desk or Zoho One
Worth knowing
- There is no free plan: a paid plan is needed after the 14-day trial, and local taxes are added to the listed prices.
- Starter is limited to 3 shared incoming channels and 25 rules; analytics and personal inboxes need Professional.
- Channels beyond a plan's allowance are an add-on at $4 a month each, or $3.17 billed annually.
- The Solo, Team and Team Plus plans work on phones only and cap the number of users and new conversations.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$0.99
A month to start
Zoho TeamInbox is a paid product with a free trial, starting at $0.99 per month (mobile-only Solo); Starter is $5 per user / month, billed annually.
After that it's a paid plan, plus local taxes on top of the listed prices.
Solo (mobile-only)
$0.99
per month
Phone-only plan for 1 user: 1 channel each for email, WhatsApp, Facebook Messenger and Instagram DM, up to 500 new conversations and 5 GB of storage.
Team (mobile-only)
$4.99
per month
Phone-only plan for up to 3 users with the same four channels, up to 1,000 new conversations, comments and tags.
Starter
$5
per user / month, billed annually; $6 billed monthly
3 shared incoming channels, 10 shared outgoing email channels, 25 rules, assignments, internal discussions, draft sharing, templates and extensions.
Professional
$7.50
per user / month, billed annually; $9 billed monthly
5 shared incoming channels, 1 personal incoming channel per user, unlimited rules, 25 shared outgoing email channels and analytics.
Team Plus (mobile-only)
$7.99
per month
Phone-only plan for up to 5 users with the same four channels and up to 2,000 new conversations.
Trying it first
14-day free trial of the Professional plan for up to 5 users, with no payment information required
Read from zoho.com on Oct 9, 2026.
Ways to pay less
Annual discount
About 17% off with annual billing
Billed annually, Starter is $5 per user a month instead of $6 and Professional is $7.50 instead of $9, a saving of about 17% on each plan.
Stated on zoho.comOther savings
Included with Zoho One
The pricing FAQ says Zoho TeamInbox is part of Zoho One, so organizations that subscribe to that suite can use it from their Zoho One account.
Stated on zoho.com
What the app costs elsewhere
Each country’s App Store price for “Team Plus”, against $7.99 in the United States, in dollars at the day’s rate. The four cheapest and the four dearest of 11.
| Country | Price there | In dollars | Against the US |
|---|---|---|---|
| India | ₹ 399 | $4.12 | 48% less |
| Turkey | ₺299,99 | $6.10 | 24% less |
| Philippines | ₱ 399.00 | $6.35 | 21% less |
| Canada | $9.99 | $7.02 | 12% less |
| South Africa | R149.99 | $9.07 | 14% more |
| Mexico | $179.00 | $9.84 | 23% more |
| Germany | 8,99 € | $10.07 | 26% more |
| United Kingdom | £7.99 | $10.56 | 32% more |
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
4
Places it runs: Web, macOS, iOS and Android
Shared inboxes for group email, WhatsApp and social messages. Here is what it does, as its own site describes it, and what it covers: real-time collaboration, templates, shared inbox, workflow automation, reports.
Web, a Mac app, iPhone and Android, with Windows and Linux people working in the browser.
- Multichannel shared inboxes
- Group email addresses, WhatsApp Business numbers, Telegram, a Facebook Page and an Instagram professional account can all feed one shared inbox. Email is added by forwarding or over POP/IMAP.
- Assign, follow, snooze and archive
- Threads can be assigned to an owner, followed for notifications, snoozed until later and archived when finished, with views for what is assigned to or shared with you.
- Internal discussions and shared drafts
- Teammates comment and @mention each other beside a thread instead of forwarding it, and can co-author a reply by sharing the draft and editing it in real time.
- Rules, templates and signatures
- Rules carry out actions when a condition is met, such as assigning incoming mail by subject or content. Response templates and team signatures keep replies consistent.
- Personal inboxes
- On Professional each user can add a personal incoming channel next to the shared inboxes. It stays private, and single emails can be shared by @mentioning a teammate.
- Extensions and integrations
- eWidgets bring Zoho CRM, Zoho Desk, Asana and Trello into the thread view, and integrations cover Zapier, Make, n8n and Microsoft Power Automate.
Where it runs
- Web
- macOS
- iOS
- Android
What it works with
- Zoho CRM
- Zoho Desk
- WhatsApp Business
- Telegram
- Zapier
- Make
- Asana
- Trello
Zoho TeamInbox is made by Zoho Corporation.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
36/51
Other email apps it is graded above
Zoho TeamInbox's GPA of 2.8 is higher than 36 of the 51 other email apps we grade, and level with 4.
It stands best on value for money (A, above 41 of 51) and worst on features (C, above 0).
Its paid plans start at $0.99 a month, against a middle price of $4.99 for the category: 0 of the 45 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. Nothing scores higher for less, though at least one tool matches that score at a lower price.
Each grade against the category
Every bar is all 52 email apps we grade, cut by the letter each got. Zoho TeamInbox’s own letter is outlined.
- AValue for moneyAbove 41 of 51
- CFree plan and trialAbove 4 of 51
- CFeaturesAbove 0 of 51
- CEase of useAbove 0 of 51
- APlatforms and integrationsAbove 41 of 51
Price against what you get
Each dot is one of 50 email apps. Further left costs less; higher up scores better on features, ease of use and platforms. Zoho TeamInbox is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Zoho TeamInbox you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 36 of the 51 other email apps we grade. It costs $11.88 a year.
What you could make
- Templates and reports: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- Apps for macOS, iOS and Android that stay in step with each other.
- Several people working in it at the same moment.
What this rests on. Zoho TeamInbox’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Front, Missive, Hiver, Drag and Help Scout
The 5 tools Zoho TeamInbox is most often weighed against, with where each one differs from it.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Front lists a Windows app.
- Zoho TeamInbox also covers templates and reports.
- 2.6GPA
Missive
Free trial · from $14/mo
Team email client with shared inboxes, internal chat and rules.
- Only Missive lists a Windows app.
- Zoho TeamInbox also covers templates and reports.
- Missive also covers tasks and email client.
- 2.2GPA
Hiver
Free trial · from $25/mo
Shared inbox and AI help desk that runs inside Gmail or standalone.
- Only Zoho TeamInbox lists a macOS app.
- Only Hiver lists a browser extension.
- Zoho TeamInbox also covers templates.
- 2.4GPA
Drag
Free trial · from $12/mo
Shared inbox for Gmail teams with kanban boards and built-in AI.
- Only Drag lists a Windows app.
- Only Drag lists a browser extension.
- Zoho TeamInbox also covers reports.
- 2.2GPA
Help Scout
Free plan · from $25/mo
Shared inbox and help desk with a knowledge base and AI answers.
- Help Scout has a free plan. Zoho TeamInbox does not, though it has a free trial.
- Only Zoho TeamInbox lists a macOS app.
- Zoho TeamInbox also covers templates.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Zoho TeamInbox free?
No, Zoho TeamInbox is a paid product, but you can try it first. 14-day free trial of the Professional plan for up to 5 users, with no payment information required.
How much does Zoho TeamInbox cost?
Zoho TeamInbox lists 5 plans. Solo (mobile-only): $0.99 per month.
What platforms does Zoho TeamInbox work on?
Zoho TeamInbox is available on Web, iOS, macOS and Android.
Does Zoho TeamInbox offer any discounts?
Zoho TeamInbox publicly lists the following: About 17% off with annual billing; Included with Zoho One.
Does Zoho TeamInbox have a Windows app?
No Windows app was listed when its pages were read on Oct 9, 2026. Zoho TeamInbox is listed for Web, iOS, macOS and Android.
Does Zoho TeamInbox have a Linux app?
No Linux app was listed when its pages were read on Oct 9, 2026. Zoho TeamInbox is listed for Web, iOS, macOS and Android.
Is Zoho TeamInbox open source?
Zoho TeamInbox is not described as open source on its own site, as read on Oct 9, 2026.
What does Zoho TeamInbox integrate with?
Zoho TeamInbox's listing names Zoho CRM, Zoho Desk, WhatsApp Business, Telegram, Zapier, Make, Asana and Trello.
Who makes Zoho TeamInbox?
Zoho TeamInbox is made by Zoho Corporation.
What are the alternatives to Zoho TeamInbox?
The closest alternatives to Zoho TeamInbox in our directory are Front, Missive, Hiver, Drag and Help Scout.
How does Zoho TeamInbox compare with other email apps?
Zoho TeamInbox's GPA of 2.8 is higher than 36 of the 51 other email apps we grade, and level with 4.
Is Zoho TeamInbox good value for money?
ToolGPA grades Zoho TeamInbox A for value for money. Its paid plans start at $0.99 a month, against a middle price of $4.99 for the category: 0 of the 45 others that charge start lower.
Could I make my own version of Zoho TeamInbox?
To replace Zoho TeamInbox you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Zoho TeamInbox’s own pages on Oct 9, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Zoho TeamInbox's own pages on 9 October 2026. Also tested with a demo account on 2026-09-07.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Zoho Corporation. Prices change, so check zoho.com before you buy.
- zoho.com/teaminbox/
- zoho.com/teaminbox/pricing.html
- zoho.com/sites/zweb/json/pricing/teaminbox-pricing-val.json
- zoho.com/teaminbox/features.html
- zoho.com/teaminbox/help/getting-started.html
- zoho.com/teaminbox/help/integrations.html
- zoho.com/teaminbox/help/extensions.html
- apps.apple.com/us/app/zoho-teaminbox/id1523646131
- play.google.com/store/apps/details?id=com.zoho.teaminbox&hl=en_US&gl=US
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Zoho TeamInbox, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/zoho-teaminbox
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Zoho TeamInbox: The Insider's Guide", checked Oct 9, 2026. https://toolgpa.com/tools/zoho-teaminbox
Know someone choosing between email apps?
Send them this guide: toolgpa.com/tools/zoho-teaminbox/guide
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See our other guides
The best-graded email apps after Zoho TeamInbox, each with an Insider's Guide of its own.
- Email Apps Insider's GuideEvery one of the 52 email apps we grade, compared
- Microsoft Outlook Insider's GuideMicrosoft's email and calendar app for desktop, mobile and web3.6 GPA
- BlueMail Insider's GuideCross-platform email client with a unified inbox and built-in AI3.2 GPA
- Thunderbird Insider's GuideFree, open-source email app for Windows, macOS, Linux and Android3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Zoho TeamInbox’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Zoho TeamInbox is a trademark of its owner, and this guide is not made, paid for or approved by Zoho Corporation. Prices and plans change: check zoho.com before you buy.