Hiver vs Zoho TeamInbox

Hiver

• Support teams that want to keep working inside Gmail
• Teams handling email, chat, Slack and voice from one queue
• Companies that want AI agents to resolve routine requests

Zoho TeamInbox

• Small teams sharing group addresses such as support or sales
• Businesses that also answer customers on WhatsApp, Instagram or Facebook
• Organizations already using Zoho CRM, Zoho Desk or Zoho One

Hiver

• There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
• All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
• SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
• Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.

Zoho TeamInbox

• There is no free plan: a paid plan is needed after the 14-day trial, and local taxes are added to the listed prices.
• Starter is limited to 3 shared incoming channels and 25 rules; analytics and personal inboxes need Professional.
• Channels beyond a plan's allowance are an add-on at $4 a month each, or $3.17 billed annually.
• The Solo, Team and Team Plus plans work on phones only and cap the number of users and new conversations.

Hiver

Shared inbox and ticketing

Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.

Inside Gmail or standalone

Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.

AI Agents

AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.

AI Copilot

Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.

Automations and routing

Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.

Analytics, SLAs and CSAT

Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.

Zoho TeamInbox

Multichannel shared inboxes

Group email addresses, WhatsApp Business numbers, Telegram, a Facebook Page and an Instagram professional account can all feed one shared inbox. Email is added by forwarding or over POP/IMAP.

Assign, follow, snooze and archive

Threads can be assigned to an owner, followed for notifications, snoozed until later and archived when finished, with views for what is assigned to or shared with you.

Internal discussions and shared drafts

Teammates comment and @mention each other beside a thread instead of forwarding it, and can co-author a reply by sharing the draft and editing it in real time.

Rules, templates and signatures

Rules carry out actions when a condition is met, such as assigning incoming mail by subject or content. Response templates and team signatures keep replies consistent.

Personal inboxes

On Professional each user can add a personal incoming channel next to the shared inboxes. It stays private, and single emails can be shared by @mentioning a teammate.

Extensions and integrations

eWidgets bring Zoho CRM, Zoho Desk, Asana and Trello into the thread view, and integrations cover Zapier, Make, n8n and Microsoft Power Automate.

Hiver

• Growth$25

  per user / month, billed annually ($35 billed monthly)

  Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.

• Pro$55

  per user / month, billed annually ($65 billed monthly)

  Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.

• Elite$85

  per user / month, billed annually ($95 billed monthly)

  Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.

Zoho TeamInbox

• Solo (mobile-only)$0.99

  per month

  Phone-only plan for 1 user: 1 channel each for email, WhatsApp, Facebook Messenger and Instagram DM, up to 500 new conversations and 5 GB of storage.

• Team (mobile-only)$4.99

  per month

  Phone-only plan for up to 3 users with the same four channels, up to 1,000 new conversations, comments and tags.

• Starter$5

  per user / month, billed annually; $6 billed monthly

  3 shared incoming channels, 10 shared outgoing email channels, 25 rules, assignments, internal discussions, draft sharing, templates and extensions.

• Professional$7.50

  per user / month, billed annually; $9 billed monthly

  5 shared incoming channels, 1 personal incoming channel per user, unlimited rules, 25 shared outgoing email channels and analytics.

• Team Plus (mobile-only)$7.99

  per month

  Phone-only plan for up to 5 users with the same four channels and up to 2,000 new conversations.

Hiver

• Annual discount

  $10 less per user a month with annual billing

  On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.

• Nonprofit

  Discounted pricing for qualified nonprofits

  The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.

Zoho TeamInbox

• Annual discount

  About 17% off with annual billing

  Billed annually, Starter is $5 per user a month instead of $6 and Professional is $7.50 instead of $9, a saving of about 17% on each plan.

• Other savings

  Included with Zoho One

  The pricing FAQ says Zoho TeamInbox is part of Zoho One, so organizations that subscribe to that suite can use it from their Zoho One account.