The Hiver Insider’s Guide
Everything we know about Hiver in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Hiver
The Insider’s Guide
Shared inbox and AI help desk that runs inside Gmail or standalone
Every plan, grade, refund rule and rival among email apps, read from Hiver’s own pages.
Made by Hiver Inc. · checked Oct 5, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Hiver’s own pages, its app-store listings and our grades. Every fact in it is on Hiver’s page too, where it is kept up to date. Checked Oct 5, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 9 of the 51 other email apps we grade
Hiver is a customer service platform sold in two forms. Hiver in Gmail is a Chrome extension that adds shared inboxes, assignments and automations inside Gmail. Hiver Omni is a standalone workspace that brings email, live chat, Slack, voice, WhatsApp and social channels into one queue. Both include AI agents and an AI copilot, and both are priced per user on the same three plans.
To get you started, here are 9 things to know about Hiver, taken from its own pages and our grades.
- 1
Best for a help desk your team runs from Gmail
Hiver comes two ways: a Chrome extension that adds shared inboxes and assignments to the Gmail your team already has open, and Hiver Omni, a standalone help desk with email, chat, Slack, voice and WhatsApp in one queue.
- 2
Paid plans start at $25 a month for each person
As its pricing page puts it: $25 per user / month, billed annually ($35 billed monthly).
- 3
You can try it first
7-day free trial of the Elite plan, no credit card required
- 4
It runs on 3 platforms
Web, iOS and Android, with a browser extension too.
- 5
Shared inbox and ticketing
Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- 6
Inside Gmail or standalone
Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- 7
AI Agents
AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- 8
A 2.2 GPA, above 9 of 51
That is against the other email apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Hiver you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Hiver at a glance
- Pricing
- Free trial, from $25 per user / month, billed annually ($35 billed monthly)
- Free plan
- No
- Free trial
- 7-day free trial of the Elite plan, no credit card required
- Runs on
- Web, iOS, Android, Browser extension
- Made by
- Hiver Inc.
- Category
- Email Apps
- Our grade
- 2.2 GPA, fair
The report card
Best for a help desk your team runs from Gmail
Hiver comes two ways: a Chrome extension that adds shared inboxes and assignments to the Gmail your team already has open, and Hiver Omni, a standalone help desk with email, chat, Slack, voice and WhatsApp in one queue. Growth is $25 a user, sold from 2 seats. There's no free plan after the 7-day trial, SLAs and the API wait on Pro at $55, SSO is Elite only, and voice costs $30 a seat more.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Growth is $25 a user a month billed annually, $35 monthly, which is the start of this category's dearest tenth and three times its $8 middle, from 2 seats up. SLAs, CSAT, the customer portal and the API all wait for Pro at $55, and voice on Omni is another $30 a seat. |
| Free plan and trial | C | No free plan. The trial is 7 days of the Elite plan with no credit card, and the account is suspended when it ends unless you choose a paid plan. |
| Features | B | Shared inboxes where every conversation has an owner, tags, private notes and a history, with ticketing, rule-based automations, analytics, AI agents that pause for approval on sensitive actions and a copilot that drafts and summarizes. Omni puts chat, Slack, voice and WhatsApp in the same queue. |
| Ease of use | C | No rating on record. The Gmail extension means no new inbox to learn and 24/7 support comes with Growth, but a team still has shared inboxes, tags, automations and routing to set up, and the AI agents need connecting to your systems. |
| Platforms and integrations | B | Web, a Chrome extension for Gmail, and iPhone and Android apps, with no desktop app. It connects to Slack, Salesforce, Shopify, Jira, Linear, Asana and Notion, and API access starts on Pro. Hiver in Gmail needs a Gmail or Google Workspace account. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Hiver is for
- Fits if your support team wants to keep working inside Gmail
- Works for teams whose requests come in by email, chat, Slack and voice and need one queue, on Omni
Who it is not for
- Skip it if you work alone, as every plan starts at 2 seats, then 5, then steps of 5
- Pricey if you need SLAs, CSAT surveys, the customer portal or the API, which start on Pro at $55 a user
- Not for you if you want a free plan, because the 7-day trial is all there is and the account is suspended after
- Watch out: SSO, HIPAA-compliant handling and custom roles are Elite only, at $85 a user
- Watch out: voice on Hiver Omni is an add-on at $30 per voice seat a month
Good to know
Good for
- Support teams that want to keep working inside Gmail
- Teams handling email, chat, Slack and voice from one queue
- Companies that want AI agents to resolve routine requests
Worth knowing
- There is no free plan. An account is suspended when the 7-day trial ends unless a paid plan is chosen.
- All plans start at 2 seats, and seats are added in steps: 2, then 5, then increments of 5.
- SLAs, CSAT surveys, the customer portal and API access start on Pro; SSO, HIPAA-compliant handling and custom roles are Elite only.
- Hiver in Gmail needs a Gmail or Google Workspace account. On Hiver Omni, voice is an add-on at $30 per voice seat a month.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$25
A month to start, for each person
Hiver is a paid product with a free trial, starting at $25 per user / month, billed annually ($35 billed monthly).
Growth
$25
per user / month, billed annually ($35 billed monthly)
Shared inbox and ticketing, AI Agents, AI Copilot, rule-based automations, pre-built analytics, basic integrations such as Slack and 24/7 support.
Pro
$55
per user / month, billed annually ($65 billed monthly)
Adds a customer portal, SLAs, CSAT surveys, custom reports and dashboards, premium integrations such as Asana and Shopify, and API access.
Elite
$85
per user / month, billed annually ($95 billed monthly)
Adds AI QA, AI Insights, skill-based routing, custom objects, personal-to-shared inbox rules, SSO, HIPAA-compliant handling and custom roles.
Trying it first
7-day free trial of the Elite plan, no credit card required
Read from hiverhq.com on Oct 5, 2026.
Ways to pay less
Annual discount
$10 less per user a month with annual billing
On both pricing pages annual billing is $10 per user a month cheaper than monthly on every plan: Growth $25 against $35, Pro $55 against $65 and Elite $85 against $95.
Stated on hiverhq.comNonprofit
Discounted pricing for qualified nonprofits
The pricing FAQ says Hiver offers discounted pricing for qualified nonprofit organizations, arranged by scheduling a demo. The size of the discount is not published.
Stated on hiverhq.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
4
Places it runs: Web, iOS, Android and Browser extension
Shared inbox and AI help desk that runs inside Gmail or standalone. Here is what it does, as its own site describes it, and what it covers: public API, AI features, shared inbox, workflow automation, AI agents, reports.
Omni puts chat, Slack, voice and WhatsApp in the same queue.
- Shared inbox and ticketing
- Team addresses such as support@ become shared inboxes where every conversation has a clear owner, tags, private notes and a full history, and any request can be logged as a ticket.
- Inside Gmail or standalone
- Hiver in Gmail is a Chrome extension that works on top of a Gmail or Google Workspace account. Hiver Omni works with Gmail, Outlook and other providers and adds chat, Slack and voice.
- AI Agents
- AI agents triage and resolve requests, look up orders or update records in connected systems, and pause for approval on actions marked sensitive. They are listed on all plans.
- AI Copilot
- Drafts replies, summarizes long email threads, finds answers in connected knowledge sources and suggests next steps to the person handling a conversation.
- Automations and routing
- Rules trigger actions when set conditions are met and can assign conversations automatically. Skill-based routing and custom objects are part of the Elite plan.
- Analytics, SLAs and CSAT
- Growth includes pre-built analytics. Pro adds SLA targets, customer satisfaction surveys, and custom reports and dashboards.
Where it runs
- Web
- iOS
- Android
- Browser extension
What it works with
- Slack
- Salesforce
- Shopify
- Jira
- Linear
- NetSuite
- Asana
- Notion
Hiver is made by Hiver Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
9/51
Other email apps it is graded above
Hiver's GPA of 2.2 is higher than 9 of the 51 other email apps we grade, and level with 9.
It stands best on features (B, above 30 of 51) and worst on value for money (D, above 0).
Its paid plans start at $25 a month for each person, against a middle price of $4.99 for the category: 41 of the 45 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 10 tools score higher and cost less.
Each grade against the category
Every bar is all 52 email apps we grade, cut by the letter each got. Hiver’s own letter is outlined.
- DValue for moneyAbove 0 of 51
- CFree plan and trialAbove 4 of 51
- BFeaturesAbove 30 of 51
- CEase of useAbove 0 of 51
- BPlatforms and integrationsAbove 15 of 51
Price against what you get
Each dot is one of 50 email apps. Further left costs less; higher up scores better on features, ease of use and platforms. Hiver is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Hiver you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 33 of the 51 other email apps grade higher. It costs $300 a year.
What you could make
- Reports: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- An AI agent, with the models and the safeguards behind it.
- Connections to other products, each kept working as those products change.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Hiver’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Front, Help Scout, Missive, Gmelius and Drag
The 5 tools Hiver is most often weighed against, with where each one differs from it.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Hiver lists a browser extension.
- Only Front lists macOS and Windows apps.
- Hiver also covers AI agents and reports.
- 2.2GPA
Help Scout
Free plan · from $25/mo
Shared inbox and help desk with a knowledge base and AI answers.
- Help Scout has a free plan. Hiver does not, though it has a free trial.
- Only Hiver lists a browser extension.
- 2.6GPA
Missive
Free trial · from $14/mo
Team email client with shared inboxes, internal chat and rules.
- Only Hiver lists a browser extension.
- Only Missive lists macOS and Windows apps.
- Hiver also covers AI agents and reports.
- 2.0GPA
Gmelius
Free trial · from $19/mo
Shared inboxes and AI agents that work inside Gmail.
- Only Hiver lists iOS and Android apps.
- Gmelius also covers templates and kanban boards.
- 2.4GPA
Drag
Free trial · from $12/mo
Shared inbox for Gmail teams with kanban boards and built-in AI.
- Only Drag lists macOS and Windows apps.
- Hiver also covers reports.
- Drag also covers templates, tasks and kanban boards.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Hiver free?
No, Hiver is a paid product, but you can try it first. 7-day free trial of the Elite plan, no credit card required.
How much does Hiver cost?
Hiver lists 3 plans. Growth: $25 per user / month, billed annually ($35 billed monthly).
What platforms does Hiver work on?
Hiver is available on Web, iOS and Android. It also has a browser extension.
Does Hiver offer any discounts?
Hiver publicly lists the following: $10 less per user a month with annual billing; Discounted pricing for qualified nonprofits.
Does Hiver have a Windows app?
No Windows app was listed when its pages were read on Oct 5, 2026. Hiver is listed for Web, iOS and Android.
Does Hiver have a macOS app?
No macOS app was listed when its pages were read on Oct 5, 2026. Hiver is listed for Web, iOS and Android.
Is Hiver open source?
Hiver is not described as open source on its own site, as read on Oct 5, 2026.
Does Hiver have an API?
Yes. Hiver offers a public API, according to its own site.
What does Hiver integrate with?
Hiver's listing names Slack, Salesforce, Shopify, Jira, Linear, NetSuite, Asana and Notion.
Who makes Hiver?
Hiver is made by Hiver Inc.
What are the alternatives to Hiver?
The closest alternatives to Hiver in our directory are Front, Help Scout, Missive, Gmelius and Drag.
How does Hiver compare with other email apps?
Hiver's GPA of 2.2 is higher than 9 of the 51 other email apps we grade, and level with 9.
Is Hiver good value for money?
ToolGPA grades Hiver D for value for money. Its paid plans start at $25 a month for each person, against a middle price of $4.99 for the category: 41 of the 45 others that charge start lower.
Could I make my own version of Hiver?
To replace Hiver you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Hiver’s own pages on Oct 5, 2026, and the grades were given on Oct 10, 2026. Graded from this listing, whose facts were read from Hiver's own pages on 5 October 2026. Also tested with a demo account on 2026-08-18.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Hiver Inc. Prices change, so check hiverhq.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
3,189
Tools graded, in 94 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
3,189
tools graded
94
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Hiver, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/hiver
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Hiver: The Insider's Guide", checked Oct 5, 2026. https://toolgpa.com/tools/hiver
Know someone choosing between email apps?
Send them this guide: toolgpa.com/tools/hiver/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded email apps after Hiver, each with an Insider's Guide of its own.
- Email Apps Insider's GuideEvery one of the 52 email apps we grade, compared
- Microsoft Outlook Insider's GuideMicrosoft's email and calendar app for desktop, mobile and web3.6 GPA
- BlueMail Insider's GuideCross-platform email client with a unified inbox and built-in AI3.2 GPA
- Thunderbird Insider's GuideFree, open-source email app for Windows, macOS, Linux and Android3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Hiver’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Hiver is a trademark of its owner, and this guide is not made, paid for or approved by Hiver Inc. Prices and plans change: check hiverhq.com before you buy.