Front vs Superhuman Mail

Front

• Support and operations teams working shared addresses at volume
• Companies that want email, chat, SMS and WhatsApp in one team inbox
• Teams that need ticketing, rules and reporting on top of email

Superhuman Mail

• People on Gmail or Outlook who work through a high volume of email
• Teams that want to share and comment on threads instead of forwarding them
• Sales teams on HubSpot, Salesforce or Pipedrive (Business plan and up)

Front

• There is no free plan; the 14-day trial is the only way to use Front without paying.
• Starter is capped at 10 seats and one channel type, and Professional at 50 seats.
• Copilot, Smart QA and Smart CSAT cost extra per seat on Starter and Professional.
• Enterprise is sold on annual billing only, and contracts over $25k must include a paid onboarding package.

Superhuman Mail

• There is no free plan, and the pricing page does not mention a free trial.
• Built for Gmail and Outlook accounts; the vendor lists no other email providers.
• Auto Drafts, Ask AI and the HubSpot, Salesforce and Pipedrive integrations are not included in Starter.
• Starter and Business stop at 25 seats; single sign-on and SCIM are Enterprise only.

Front

Shared inboxes

Team inboxes where incoming messages can be assigned and handled together, so everyone can see who is working on which conversation.

Omnichannel inbox

Professional and Enterprise combine email, SMS, Front Chat, WhatsApp and other channels in one place. Starter is limited to a single channel type.

Ticketing and automation rules

Ticketing for complex requests plus multi-step rules: up to 10 rules on Starter, 20 on Professional and unlimited on Enterprise.

Front AI

Autopilot resolves conversations from $0.05 each. Copilot ($20 per seat a month), Smart QA ($20) and Smart CSAT ($10) are add-ons that Enterprise includes.

Analytics

Reporting on team workload and support quality: basic analytics on Starter and advanced analytics from Professional.

Knowledge base and live chat

A no-code knowledge base and Front Chat let customers help themselves. Multi-language knowledge bases need Enterprise.

Superhuman Mail

Split Inbox

Divides the inbox into separate tabs, for example mail from teammates, VIPs or specific tools, so each stream can be worked through on its own.

Keyboard shortcuts and Snippets

Most actions have a keyboard shortcut, and Snippets insert saved phrases, paragraphs or whole emails as you type.

Superhuman AI

Write with AI, Instant Reply, Auto Summarize and Auto Labels are on every plan. Auto Drafts, Ask AI and the Mail MCP server need Business or Enterprise.

Reminders, snooze and send later

Set a follow-up reminder that fires if nobody replies by a chosen time, snooze threads until they are needed and schedule when a message is sent.

Shared conversations and comments

Share a live view of a thread with teammates, comment on it, work on shared drafts and see when a colleague is already replying.

Calendar and scheduling

See the day's or week's calendar next to an email, create events, share availability and send booking links, with Zoom, Google Meet and Microsoft Teams links.

Front

• Starter$25

  per seat / month, billed annually

  Up to 10 seats. One channel type (email, Front Chat or SMS), shared inbox, ticketing, up to 10 automation rules and basic analytics.

• Professional$65

  per seat / month, billed annually

  Up to 50 seats. Adds omnichannel support, macros, up to 20 rules, advanced analytics, up to 5 workspaces, SSO and SCIM.

• Enterprise$105

  per seat / month, annual billing only

  Unlimited seats, rules and macros, smart rules, custom roles, and Copilot, Smart QA and Smart CSAT included.

Superhuman Mail

• Starter$25

  per member / month, billed annually ($30 billed monthly)

  Split Inbox, Snippets, core AI writing and summaries, calendar and booking links, and team sharing. Up to 25 seats.

• Business$33

  per member / month, billed annually ($40 billed monthly)

  Everything in Starter, plus Auto Drafts, Ask AI, the Mail MCP server, CRM integrations and Recent Opens. Up to 25 seats.

• EnterpriseCustom

  Everything in Business, plus single sign-on, SCIM provisioning, audit logs, team analytics and unlimited seats.

Front

• Annual discount

  Save 24% with annual billing

  Front's pricing page states a 24% saving for annual billing. The prices it lists for Starter ($25) and Professional ($65) are the annually billed rates per seat a month.

Superhuman Mail

• Annual discount

  17% off with annual billing

  The pricing page shows 17% off for annual billing: Starter is $25 per member a month billed annually against $30 billed monthly, and Business is $33 against $40.