Enchant vs Helpwise (2026): which should you pick?
As of Nov 12, 2026, Enchant and Helpwise share a 2.6 GPA, and only Enchant has a free plan.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Enchant grades higher on the free plan. Helpwise grades higher on value for money. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Enchant
Shared inbox, live chat and knowledge base for support teams
Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
Which one is for you
Pick Enchant if
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Look elsewhere if
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Pick Helpwise if
- Fits if your support still lives in a shared Gmail or Outlook inbox
- Works for sales and ops teams of 2 to 10 who work in HubSpot or Pipedrive
Look elsewhere if
- Not for you if you work alone, since every plan needs at least 2 seats, and Advanced needs 3
- Tight if you're on Standard: 3 inboxes, 15 saved replies, 3 rules, no WhatsApp or SMS, and a 10-user cap
- Pricey if you want the chatbot and calls included, as that takes Advanced at $39 a user; on Premium they're $10 and $5 add-ons
- Watch out: 3 more inboxes cost $49 a month on top of your plan
- Skip it if you want a free plan: after the 7-day trial you pay
How we grade them
| 2.6GPAEnchantGood | 2.6GPAHelpwiseGood | |
|---|---|---|
| Value for money | C$20 a user a month with no annual contract, just above the category's $19 cheaper quarter. | BStandard is $12 a user a month billed yearly ($15 monthly), inside the cheaper quarter of help desks. It's sold for at least 2 users, so one person pays $24. WhatsApp, SMS, Instagram and calls need Premium at $23, still under the middle. |
| Free plan and trial | BA free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan. | CA 7-day free trial of every plan, and then you pay. There's no free plan to stay on. |
| Features | BShared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing. | BShared inboxes for Gmail, Microsoft 365, chat, Facebook, Instagram, WhatsApp and SMS, a help center, assignment rules, CSAT, SLAs, a chatbot and calls. Across the plans it covers the job, with the chatbot and phone as add-ons on Premium and included on Advanced. |
| Ease of use | CNo store rating on record. Channels and workflows to connect. | CNo store rating on record. Connecting Gmail or Outlook is quick, but each channel, inbox and rule is its own bit of setup. |
| Platforms and integrations | BWeb, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier. | BWeb, iPhone and Android, with HubSpot, Pipedrive, Shopify, Slack, Zapier, Asana, ClickUp and Jira. No desktop app, so it stops at a B. |
| Best for | a shared inbox with phone and chat, month to month | moving support off a shared Gmail address |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Enchant and Helpwise. How we grade
Price against what you get
Enchant starts at $20 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Helpwise starts at $12 a month for each person and scores 2.7.
They score the same, and Helpwise starts $8 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Enchant for less, and 1 scores higher than Helpwise for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Enchant also covers business phone line and whatsApp messaging.
At a glance
| Enchant | Helpwise | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $20 per user / month, billed monthly | $12 per user / month, billed annually ($15 billed monthly) |
| Free plan | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting. | None |
| Free trial | 30-day free trial of the paid plan, started from a free account | 7-day free trial of every plan |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Senvee Inc. | SaaS Labs, Inc. |
| Price read from | enchant.com | helpwise.io |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Enchant
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Helpwise
- Seat minimums apply: 2 users on Standard and Premium, 3 on Advanced. Standard stops at 10 users.
- Standard covers only email, live chat and Facebook; WhatsApp, SMS, calling and Instagram need Premium.
- Add-ons: 3 more inboxes cost $49 a month, the chatbot $10 per user a month and the cloud phone $5 per active user a month.
- There is no free plan after the 7-day trial.
Key features
Enchant
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
Helpwise
- Shared team inboxes
- Gmail, Microsoft 365, live chat, Facebook, Instagram, WhatsApp and SMS conversations in shared inboxes, with notes, mentions, shared drafts and collision detection.
- Knowledge base
- A help center for customers to look up answers, included from the Standard plan.
- Automation and assignment
- Rules that sort and assign conversations, from 3 on Standard to unlimited on Advanced, with round-robin or load-balanced assignment.
- Helpwise AI
- AI help with drafting and summarizing replies from Premium, and automatic prioritization of conversations on Advanced.
- Cloud phone and chatbot
- Calls and a website chatbot in the same inbox, sold as add-ons on Premium and included on Advanced.
- Mobile apps
- Apps for iOS and Android alongside the web app.
Plans
Enchant
Free$0
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting.
Paid plan$20
per user / month, billed monthly
Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract.
Helpwise
Standard$12
per user / month, billed annually ($15 billed monthly)
2 to 10 users, 3 shared inboxes, 15 saved replies, a help center, email, live chat and Facebook, 3 automation rules and standard analytics.
Premium$23
per user / month, billed annually ($29 billed monthly)
From 2 users. 10 shared inboxes, WhatsApp, SMS, calling and Instagram, 25 automation rules, CSAT surveys, all integrations and AI reply help.
Advanced$39
per user / month, billed annually ($49 billed monthly)
From 3 users. 30 shared inboxes, unlimited rules, SLAs, load-balanced assignment, AI prioritization, chatbot and calling included, and SSO.
EnterpriseCustom
Custom integrations, SSO, team onboarding and training, and a dedicated account manager. Priced on request.
Ways to pay less
Enchant
No public discounts listed.
Helpwise
- Annual discount
Save 20% with annual billing
Helpwise's pricing page lists a 20% saving on annual billing: Standard is $12 per user a month billed annually against $15 monthly.
Common questions
Which is cheaper, Enchant or Helpwise?
As of Nov 12, 2026, Helpwise is cheaper to start with: $12 a month for each person, against $20 a month for each person for Enchant. Enchant starts at $20 per user / month, billed monthly, and Helpwise starts at $12 per user / month, billed annually ($15 billed monthly).
Which has a free plan, Enchant or Helpwise?
As of Nov 12, 2026, only Enchant has a free plan. Helpwise does not, though it has a free trial.
Which platforms do Enchant and Helpwise run on?
As of Nov 12, 2026, only Helpwise lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.