Enchant vs Freshdesk (2026): which should you pick?
As of Nov 12, 2026, Enchant grades higher than Freshdesk: 2.6 against 2.4 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Enchant grades higher on the free plan and features. Freshdesk grades higher on ease of use. They get the same grade on value for money and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Enchant
Shared inbox, live chat and knowledge base for support teams
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
Which one is for you
Pick Enchant if
- Fits if you are a solo operator or small team who can live within 2 users
- Works for agencies that want email-style support without annual contracts
Look elsewhere if
- Tight if you stay free: 2 users, and Messenger chat is the only channel
- Watch out: phone, SMS, WhatsApp, Facebook and Instagram need the paid plan
- Watch out: Enchant AI Standard is $30 per 500 customers helped, and SSO is $5 a user
- Watch out: removing branding is $50 a month
Pick Freshdesk if
- Fits if your support team works mainly from email
- Works for teams that want a help center and ticket portal on the $19 plan
Look elsewhere if
- Not for you if most of your customers reach you by chat or WhatsApp, which needs Freshdesk Omni from $29 an agent
- Pricey if you want AI help drafting replies, at $29 an agent extra ($35 monthly) and not on Growth
- Skip it if you lean on the AI agent: 500 sessions are free once per account, then $49 per 100
- Tight if you need round-robin routing, several SLA policies or custom dashboards, which start on Pro at $55
- Watch out: the $19 is the yearly price, monthly billing costs more, and there's no free plan after the 14-day trial
How we grade them
| 2.6GPAEnchantGood | 2.4GPAFreshdeskFair | |
|---|---|---|
| Value for money | C$20 a user a month with no annual contract, just above the category's $19 cheaper quarter. | CGrowth is $19 an agent a month billed yearly, a little under this category's middle of $24, and paying monthly loses the 20% yearly discount. A portal and knowledge base are included, but chat means Freshdesk Omni from $29. |
| Free plan and trial | BA free plan for 2 users with 3 Messengers and 3 knowledge bases, plus a 30-day trial of the paid plan. | CA 14-day free trial of the Enterprise plan with no card needed, so you see everything. There's no free plan, and the 500 free AI agent sessions come once per account, not every month. |
| Features | BShared inbox, knowledge base, call centre, automation, reporting and AI. Nothing in the listing is missing. | CEmail ticketing, a shared inbox, a portal and knowledge base, routing, SLAs, reports and an email AI agent. The gap is named in the listing: chat and messaging channels aren't in Freshdesk at all, they're sold as Freshdesk Omni. |
| Ease of use | CNo store rating on record. Channels and workflows to connect. | B4.5 from 2,996 App Store ratings for the agent app. Emails turning into tickets is a simple idea to pick up, and occasional helpers can come in on day passes instead of full seats. |
| Platforms and integrations | BWeb, with Shopify, WooCommerce, HubSpot, Salesforce, Slack, Teams, Twilio and Zapier. | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Jira, Slack, Microsoft Teams and Stripe. There's no desktop app, so it stops at a B. |
| Best for | a shared inbox with phone and chat, month to month | email support with a help center from day one |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Enchant and Freshdesk. How we grade
Price against what you get
Enchant starts at $20 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Freshdesk starts at $19 a month for each person and scores 2.7.
They score the same, and Freshdesk starts $1 a month lower. Of the other help desk and live chat tools on the chart, 2 score higher than Enchant for less, and 1 scores higher than Freshdesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Enchant also covers live chat, business phone line and whatsApp messaging.
- Freshdesk also covers reports and AI support agent.
At a glance
| Enchant | Freshdesk | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $20 per user / month, billed monthly | $19 per agent / month, billed annually |
| Free plan | Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes and basic reporting. | None |
| Free trial | 30-day free trial of the paid plan, started from a free account | 14-day free trial of the Enterprise plan, no credit card needed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Senvee Inc. | Freshworks Inc. |
| Price read from | enchant.com | freshworks.com |
| Checked | Nov 12, 2026 | Oct 17, 2026 |
Worth knowing
Enchant
- The free plan stops at 2 users, 3 Messengers and 3 knowledge bases, and has basic reporting only.
- Enchant AI Standard is an add-on at $30 per 500 customers helped; single sign-on and IP restrictions cost $5 per user / month; removing branding is $50 per month.
- Phone calls, SMS, WhatsApp, Facebook Messenger and Instagram need the paid plan; the free plan includes only Messenger chat.
- Payment is by Visa, Mastercard or American Express, per the pricing page FAQ.
Freshdesk
- Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
- Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
- Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
- The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
Key features
Enchant
- Omnichannel shared inbox
- Email, voice calls, SMS, WhatsApp, Facebook Messenger, Instagram and Messenger chat land in shared inboxes with collaboration tools for the team.
- Messenger and knowledge base
- A website widget combines live chat, knowledge base search and a contact form. Public or internal knowledge bases can use your own address and branding.
- Call center
- Built into the inbox, with automatic call recording, voicemail, call queues per inbox, call notes, warm transfers, monitoring and whispering.
- AI assistance
- AI drafts, suggestions, summaries and translation work from the knowledge base and past conversations. An AI agent that resolves tickets is in beta.
- Integrations and API
- Connects to ecommerce, CRM and team chat tools, with a sidebar app for showing your own customer data, webhooks and a REST API.
Freshdesk
- Ticketing and shared inbox
- Incoming emails become tickets that can be prioritized, assigned and tracked, with internal threads and linked tasks for teammates.
- Freddy AI Agent for email
- An email AI agent replies to customers and works through back-and-forth threads. Each account gets 500 sessions once; more cost $49 per 100.
- Customer portal and knowledge base
- Customers submit tickets and read help articles in a portal. Pro adds portal branding, community forums and article versioning.
- Routing and SLAs
- Business rules dispatch tickets on every plan. Pro adds round-robin and load-balanced assignment and multiple SLA policies; Enterprise adds skill-based routing.
- Freddy AI Copilot
- A paid add-on from Pro up that drafts replies, summarizes long threads, translates in 60+ languages and suggests similar tickets.
- Reports and dashboards
- Standard reports and real-time dashboards on all plans, with custom dashboards on Pro and conversational AI insights on Enterprise.
Plans
Enchant
Free$0
Up to 2 users, 3 Messengers, 3 knowledge bases, shared chat inboxes, a free newsletter, a link-in-bio page and basic reporting.
Paid plan$20
per user / month, billed monthly
Adds omnichannel inboxes, call center, workflow automation, full reporting, Enchant AI Starter and full data retention. No annual contract.
Freshdesk
Growth$19
per agent / month, billed annually
Email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles.
Pro$55
per agent / month, billed annually
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
Enterprise$89
per agent / month, billed annually
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
Ways to pay less
Enchant
No public discounts listed.
Freshdesk
- Annual discount
Save 20% with annual billing
Freshdesk's pricing page offers 20% off when plans are paid annually rather than monthly.
Common questions
Which is cheaper, Enchant or Freshdesk?
As of Nov 12, 2026, Freshdesk is cheaper to start with: $19 a month for each person, against $20 a month for each person for Enchant. Enchant starts at $20 per user / month, billed monthly, and Freshdesk starts at $19 per agent / month, billed annually.
Which has a free plan, Enchant or Freshdesk?
As of Nov 12, 2026, only Enchant has a free plan. Freshdesk does not, though it has a free trial.
Which platforms do Enchant and Freshdesk run on?
As of Nov 12, 2026, only Freshdesk lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.