Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
Smartsupp report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for live chat for small European online shops
Smartsupp is live chat for small online shops, with Messenger, WhatsApp and email in the same inbox and a Mira AI agent that recommends products. It's priced per account rather than per seat, so it's cheap for a team of three. Mira is a separate plan, though, and the listing shows no help center or ticketing.
Who Smartsupp is for
- Great if you run a small WooCommerce or PrestaShop shop and want chat on it
- Handy when two or three of you share chat, since Plus covers 3 for $25
- Good for shops that want an AI agent recommending products
Who Smartsupp is not for
- Tight if you stay free, as 25 conversations a month and 14 days of history go quickly
- Not for you if you need a help center or ticketing in the same tool
- Skip it if you want AI included, as Mira is a separate plan from $16 a month
Why Smartsupp gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for moneySolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month.
- CFree plan and trialA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week.
- CFeaturesLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing.
- CEase of useNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products.
- BPlatforms and integrationsWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B.
What these grades rest on. Graded from this listing, whose facts were read from Smartsupp's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/smartsupp#review"><img src="https://toolgpa.com/badge/smartsupp.svg" alt="Smartsupp: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Smartsupp stands among help desk and live chat tools
Smartsupp's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5.
It stands best on value for money (B, above 12 of 19) and worst on features (C, above 0).
Its paid plans start at $17 a month, against a middle price of $24.17 for the category: 4 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Smartsupp’s own letter is outlined.
- BValue for moneyAbove 12 of 19, level with 3
- CFree plan and trialAbove 1 of 19, level with 16
- CFeaturesAbove 0 of 19, level with 8
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Smartsupp, or make your own?
Keep it
To replace Smartsupp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $204 a year.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, WordPress, WooCommerce and PrestaShop among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Smartsupp’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Smartsupp?
Smartsupp is a live chat tool from the Czech Republic aimed at online stores, with Messenger, WhatsApp and email handled in the same inbox. Plans are a flat monthly price for a set number of operators, and its Mira AI agent, which answers questions and recommends products, is sold as a separate plan priced by conversations.
Smartsupp has a free plan. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly). See every plan
Good for
- Small online stores, especially in Europe
- One-person shops that want chat and email in one place
- Stores that want an AI agent to recommend products
Worth knowing
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
Key features
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
Smartsupp pricing
- Starts at
- $17 per month for 1 operator, billed annually ($24 billed monthly)
- Free plan
- 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
- Free trial
- 14-day free trial of paid plans, no credit card needed
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut. |
| Solo | $17per month for 1 operator, billed annually ($24 billed monthly) | Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month. |
| Plus | $25per month for up to 3 operators, billed annually ($35 monthly) | Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month. |
| Expert | $83per month for up to 5 operators, billed annually ($117 monthly) | Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually. |
| Ultimate | $280per month and up | Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales. |
Read from smartsupp.com on Oct 17, 2026. Prices change, so confirm with Smartsupp before you buy.
Ways to pay less
- Annual discountUp to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
Stated on smartsupp.com
Works with
- WordPress
- WooCommerce
- PrestaShop
- Facebook Messenger
Smartsupp alternatives
- Smartsupp vs Tidio
Free plan · from $24.17/mo
- Smartsupp vs tawk.to
Free plan · from $29/mo
- Smartsupp vs Crisp
Free plan · from $45/mo
- Smartsupp vs Text by LiveChat
Free trial · from $19/mo
- Smartsupp vs Kommunicate
Free trial · from $34/mo
Common questions
Is Smartsupp free?
Smartsupp has a free plan. 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. Paid plans start at $17 per month for 1 operator, billed annually ($24 billed monthly).
How much does Smartsupp cost?
Smartsupp lists 5 plans. Free: $0. Solo: $17 per month for 1 operator, billed annually ($24 billed monthly). Plus: $25 per month for up to 3 operators, billed annually ($35 monthly). Expert: $83 per month for up to 5 operators, billed annually ($117 monthly). Ultimate: $280 per month and up. Prices were read from smartsupp.com on Oct 17, 2026.
What platforms does Smartsupp work on?
Smartsupp is available on Web, iOS and Android.
Does Smartsupp offer any discounts?
Smartsupp publicly lists the following: Up to 30% off with annual billing.
Does Smartsupp have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Smartsupp is listed for Web, iOS and Android.
Does Smartsupp have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Smartsupp is listed for Web, iOS and Android.
Is Smartsupp open source?
Smartsupp is not described as open source on its own site, as read on Oct 17, 2026.
Does Smartsupp have an API?
Yes. Smartsupp offers a public API, according to its own site.
What does Smartsupp integrate with?
Smartsupp's listing names WordPress, WooCommerce, PrestaShop, WhatsApp and Facebook Messenger. A listing names up to eight integrations, so it may connect to more.
Does Smartsupp have a free trial?
Yes. 14-day free trial of paid plans, no credit card needed.
Who makes Smartsupp?
Smartsupp is made by Smartsupp.com, s.r.o. It dates from 2013.
What are the alternatives to Smartsupp?
The closest alternatives to Smartsupp in our directory are Tidio, tawk.to, Crisp, Text by LiveChat and Kommunicate. Each one has a side-by-side comparison with Smartsupp.
How does Smartsupp compare with other help desk and live chat tools?
Smartsupp's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5. It stands best on value for money (B, above 12 of 19) and worst on features (C, above 0).
Is Smartsupp good value for money?
ToolGPA grades Smartsupp B for value for money. Its paid plans start at $17 a month, against a middle price of $24.17 for the category: 4 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.3 out of 4. 4 tools score higher and cost less.
Could I make my own version of Smartsupp?
To replace Smartsupp you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $204 a year. What you could not make: One mailbox that several people work at once. An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.