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ToolGPA

Kommunicate vs Smartsupp

We give Kommunicate a 2.2 GPA and Smartsupp a 2.4, out of 4.0. Smartsupp grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.

Price, platforms and features side by side. The table says where each price was read and when.

Kommunicate

AI agents for chat, email and voice with live chat hand-off

Free trial · from $34/mo
Full detailskommunicate.io

Smartsupp

Live chat, WhatsApp and email inbox with the Mira AI shopping agent

Free plan · from $17/mo
Full detailssmartsupp.com

How we grade them

2.2GPAKommunicateFair2.4GPASmartsuppFair
Value for money
CStarter is $34 a month billed yearly for 250 conversations, 1 AI agent and 1 person. Four more people at $20 each make it about $23 a head for a team of five, around the middle of help desks. The Zendesk and Freshdesk links and the API need Professional at $167.
BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month.
Free plan and trial
CA 30-day free trial on every plan with no card needed, one of the longest here. There's no free plan when it ends.
CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week.
Features
CAI agents on the web, in apps, on WhatsApp, Telegram, Instagram, email and phone, a builder for training them and live chat hand-off. The human side is a chat inbox, and the listing shows no help center or knowledge base for customers.
CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing.
Ease of use
CNo store rating on record. You build and train the AI agents in Kompose, pick a model or NLP engine and wire up each channel before it answers anyone.
CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products.
Platforms and integrations
BWeb only for your team, but the agents go on websites, inside mobile apps and on WhatsApp, Telegram and Instagram, with Zendesk, Freshdesk, Salesforce and HubSpot on higher plans, and an API.
BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B.
Best forputting an AI agent in front of your help desklive chat for small European online shops

The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Kommunicate and Smartsupp. How we grade

Price against what you get

Kommunicate starts at $34 a month and scores 2.3 out of 4 on features, ease of use and platforms. Smartsupp starts at $17 a month and scores 2.3.

They score the same, and Smartsupp starts $17 a month lower. Of the other help desk and live chat tools on the chart, 11 score higher than Kommunicate for less, and 4 score higher than Smartsupp for less.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50$100$200$500More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lessKommunicateSmartsupp

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

Where they differ

  • Kommunicate starts at $34 per month for 250 conversations, billed annually ($40 billed monthly). Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly).
  • Smartsupp has a free plan. Kommunicate does not, though it has a free trial.
  • Only Smartsupp lists iOS and Android apps.
  • Kommunicate also covers help desk.
  • Smartsupp also covers shared inbox.
In commonWebPublic APIAI featuresLive chatAI support agent

At a glance

KommunicateSmartsupp
PricingFree trialFree plan
Starts at$34 per month for 250 conversations, billed annually ($40 billed monthly)$17 per month for 1 operator, billed annually ($24 billed monthly)
Free planNone1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history.
Free trial30-day free trial on all plans, no credit card required14-day free trial of paid plans, no credit card needed
Web
iOS
Android
Made byKommunicateSmartsupp.com, s.r.o.
Price read fromkommunicate.iosmartsupp.com
CheckedOct 17, 2026Oct 17, 2026

Who each one suits

Kommunicate

  • Teams putting an AI agent in front of an existing help desk
  • Businesses that need AI answers inside their own mobile app
  • Education, healthcare and telecom support teams

Smartsupp

  • Small online stores, especially in Europe
  • One-person shops that want chat and email in one place
  • Stores that want an AI agent to recommend products

Worth knowing

Kommunicate

  • Starter includes 1 AI agent and 1 team member; more cost $20 a month each, or $30 each on Professional.
  • Conversations past the allowance cost $15 per 1,000 on Starter and $10 per 1,000 on Professional.
  • Zendesk and Freshdesk links, API access and agent assist need Professional; Salesforce, HubSpot and Zapier need Enterprise.
  • Removing Kommunicate branding is offered only on Enterprise.

Smartsupp

  • The Free plan stops at 25 conversations a month and keeps only 14 days of history.
  • The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
  • Chatbot workflows and API access need Plus; more than one website needs Expert.
  • Prices exclude VAT, which is added based on the billing country.

Key features

Kommunicate

AI agents for chat
Generative AI agents answer customers on a website, inside mobile apps and on WhatsApp, Telegram and Instagram, with hand-off to a person.
Kompose agent builder
A builder for creating and training AI agents, with a choice of AI models and NLP engines such as OpenAI and Dialogflow.
AI email ticketing
AI that answers and sorts support email, included from the Starter plan.
Voice AI agent
An AI agent that handles phone calls, billed at $0.06 a minute on Starter and Professional.
Live chat for human agents
Team members pick up conversations the AI hands over, with AI summaries, auto-resolve and agent assist on Professional.
Help desk integrations
Professional links the AI agents to Zendesk and Freshdesk; Enterprise adds Salesforce, HubSpot and Zapier.

Smartsupp

Live chat for online stores
A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
One inbox for several channels
Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
Mira AI agent
Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
Chatbot workflows
Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
AI reply assistant
Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
API, MCP and mobile SDK
A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.

Plans

Kommunicate

  • Starter$34

    per month for 250 conversations, billed annually ($40 monthly)

    1 AI agent and 1 team member, web, mobile app, WhatsApp, Telegram and Instagram channels, AI email automation and a year of chat history.

  • Professional$167

    per month for 2,000 conversations, billed annually ($200 monthly)

    2 AI agents and 3 team members, Zendesk, Freshdesk and Google Analytics links, AI summaries, agent assist, campaigns, API access and 2 years of history.

  • EnterpriseCustom

    Custom agents and seats, cheaper conversations, Salesforce, HubSpot and Zapier links, SSO, branding removal and an account manager. Sold through sales.

Smartsupp

  • Free$0

    1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.

  • Solo$17

    per month for 1 operator, billed annually ($24 billed monthly)

    Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.

  • Plus$25

    per month for up to 3 operators, billed annually ($35 monthly)

    Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.

  • Expert$83

    per month for up to 5 operators, billed annually ($117 monthly)

    Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.

  • Ultimate$280

    per month and up

    Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.

Ways to pay less

Kommunicate

  • Annual discount

    Save with annual billing

    Kommunicate's pricing page offers up to 20% off for annual billing: Starter is $34 a month billed yearly against $40 billed monthly.

Smartsupp

  • Annual discount

    Up to 30% off with annual billing

    Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.

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