Smartsupp vs tawk.to
We give Smartsupp a 2.4 GPA and tawk.to a 3.0, out of 4.0. tawk.to grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Smartsupp
Live chat, WhatsApp and email inbox with the Mira AI shopping agent
tawk.to
Free live chat, ticketing and help center, with paid add-ons
How we grade them
| 2.4GPASmartsuppFair | 3.0GPAtawk.toVery good | |
|---|---|---|
| Value for money | BSolo is $17 a month billed yearly for one person, at the cheaper quarter of help desks, and Expert is $83 for up to 5 operators, about $16.60 a head. Plus covers 3 people for $25. The Mira AI agent is a separate plan from $16 a month. | AThe whole platform is free, chat, inbox, tickets, help center and CRM, with no seat charges, which is free and substantial. You'd pay only for add-ons: $29 a month for the AI agent or for removing the badge. |
| Free plan and trial | CA free plan with 1 operator, 25 conversations a month and 14 days of history, plus a 14-day trial with no card. Those 25 conversations go fast in a busy week. | AFree outright for every seat, with no cap on chats in the listing. The catch is the "Powered by tawk.to" badge on your widget, chat page and help center, which costs $29 a month per site to remove. |
| Features | CLive chat with visitor details, one inbox for chat, Messenger, WhatsApp and email, the Mira AI agent, chatbot workflows from Plus and an API and MCP link. The gaps: no help center, ticketing or phone on the listing. | CWebsite chat, chat pages for businesses without a site, an inbox for chat, email and forms, tickets, a help center, a CRM, and people you can hire to answer for $1 an hour. The gap: no phone, as voice agents were still waitlist-only. |
| Ease of use | CNo store rating on record. You add the chat box to your shop, connect email and WhatsApp, and train Mira on your site and products. | CNo store rating on record. It's free to start, but you still paste the chat box into your site, set up the help center and, if you want it, teach the AI agent. |
| Platforms and integrations | BWeb, iPhone and Android, with WordPress, WooCommerce, PrestaShop, WhatsApp and Messenger, plus an API from Plus. No desktop app, so it stops at a B. | BWeb, Windows, Mac, iPhone and Android apps, so every device is covered. What keeps it off an A is the connections: the listing names just Shopify and WordPress, and no API. |
| Best for | live chat for small European online shops | free website chat for any size of team |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Smartsupp and tawk.to. How we grade
Price against what you get
Smartsupp starts at $17 a month and scores 2.3 out of 4 on features, ease of use and platforms. tawk.to starts at $29 a month and scores 2.3.
They score the same, and Smartsupp starts $12 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Smartsupp for less, and 10 score higher than tawk.to for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Smartsupp starts at $17 per month for 1 operator, billed annually ($24 billed monthly). tawk.to starts at $29 per month for the AI Assist or Whitelabel add-on.
- Only tawk.to lists Windows and macOS apps.
- Smartsupp also covers shared inbox.
- tawk.to also covers help desk and help center.
At a glance
| Smartsupp | tawk.to | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $17 per month for 1 operator, billed annually ($24 billed monthly) | $29 per month for the AI Assist or Whitelabel add-on |
| Free plan | 1 operator, 25 conversations a month across live chat, WhatsApp and Messenger, and 14 days of chat history. | The whole platform is free: live chat, inbox, ticketing, knowledge base, chat pages and CRM, with no seat charges. A "Powered by tawk.to" badge stays unless removed for a fee. |
| Free trial | 14-day free trial of paid plans, no credit card needed | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Smartsupp.com, s.r.o. | tawk.to |
| Price read from | smartsupp.com | tawk.to |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Smartsupp
- Small online stores, especially in Europe
- One-person shops that want chat and email in one place
- Stores that want an AI agent to recommend products
tawk.to
- Small businesses that want website chat without paying per seat
- Teams that need chat, tickets and a help center on one free account
- Businesses that would rather pay someone else to staff the chat
Worth knowing
Smartsupp
- The Free plan stops at 25 conversations a month and keeps only 14 days of history.
- The Mira AI agent is a separate plan from $16 a month billed annually ($20 monthly) for 100 conversations, up to 5,000.
- Chatbot workflows and API access need Plus; more than one website needs Expert.
- Prices exclude VAT, which is added based on the billing country.
tawk.to
- Removing the "Powered by tawk.to" badge from the widget, chat page and knowledge base costs $29 a month per property.
- AI Assist is free only for limited volume; paid plans start at $29 a month.
- Hired chat agents cost $1 an hour and dedicated virtual assistants from $7 an hour.
- Voice Agents (from $49 a month plus usage) and Data Enrichment (from $59 a month) were waitlist-only when read.
Key features
Smartsupp
- Live chat for online stores
- A website chat box with visitor details, browsing history, office hours, file sharing and satisfaction ratings.
- One inbox for several channels
- Live chat, Facebook Messenger, WhatsApp and connected email addresses are answered from the same dashboard.
- Mira AI agent
- Answers customers around the clock, learns from your site and up to 30,000 products, recommends items and hands over to a person.
- Chatbot workflows
- Automated chatbot scenarios from the Plus plan; Solo has basic automated messages only.
- AI reply assistant
- Helps operators rewrite and translate replies, with 50 to 500 assists a month depending on the plan.
- API, MCP and mobile SDK
- A REST API and an MCP link to AI assistants from Plus, and an SDK that puts the chat box inside your own app.
tawk.to
- Live chat widget
- A chat box for websites that can be styled to match a brand, plus chat pages that turn a link into a conversation for businesses without a site.
- Inbox and ticketing
- Chat, email, form and messaging conversations arrive in one dashboard, with free ticketing for issues that need follow-up.
- Knowledge base
- A free hosted help center where customers can look up answers, which the AI Assist add-on also draws on.
- AI Assist
- AI agents and workflows that answer routine questions and hand off to a person with the conversation's history attached.
- Hired chat agents
- Trained human agents who answer chats on your behalf around the clock for $1 an hour, offered as a paid service.
- CRM and pipeline
- Contact records built from conversations, segments and tags, a deal pipeline and booking activities in the same dashboard.
Plans
Smartsupp
Free$0
1 operator, 25 conversations a month on live chat, WhatsApp and Messenger, 14 days of history and 1 personal shortcut.
Solo$17
per month for 1 operator, billed annually ($24 billed monthly)
Unlimited conversations, 3 connected email addresses, a year of history, basic automated messages and 50 AI reply assists a month.
Plus$25
per month for up to 3 operators, billed annually ($35 monthly)
Adds 10 email addresses, automated chatbot workflows, API and MCP access, and 250 AI reply assists a month.
Expert$83
per month for up to 5 operators, billed annually ($117 monthly)
Adds 3 websites, 50 email addresses, 3 years of history, premium support and 500 AI reply assists. Extra operators cost $24 a month each, billed annually.
Ultimate$280
per month and up
Custom limits, setup and integrations, a dedicated account manager, data exports and payment by wire transfer. Sold through sales.
tawk.to
Free$0
Live chat widget, shared inbox, ticketing, a hosted knowledge base, chat pages and contacts, with the tawk.to badge shown. AI Assist has a free tier for limited volume.
AI Assist$29
per month and up
Add-on: AI agents that answer from your knowledge base and AI workflows that route and follow up, handing off to a person when needed.
Whitelabel$29
per property / month
Add-on: removes the tawk.to badge and puts the chat page, knowledge base and ticketing emails on your own domain and address.
Ways to pay less
Smartsupp
- Annual discount
Up to 30% off with annual billing
Smartsupp's pricing page says annual billing saves up to 30%: Solo is $17 a month billed annually against $24 billed monthly.
tawk.to
No public discounts listed.
