Chatlio review (2026): is it worth $30 a month?
Website live chat that your team answers from Slack, Teams or Discord
Black Friday: is there a Chatlio sale?
Chatlio report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for website chat answered from Slack
Chatlio is website live chat that your team answers from Slack, Teams or Discord. Mini is $30 a month for 2 operators and 250 conversations, and the useful extras start at Team.
Who Chatlio is for
- Fits if your team already lives in Slack, Teams or Discord
- Works for a small site that wants live chat and nothing else
Who Chatlio is not for
- Tight if you want triggers, saved replies or bots, because Mini lacks them and Team is $70
- Tight if you get many chats, as plans cap conversations from 250 up to 20,000 a month
- Not for you if you want a mobile app of its own, since replies happen inside your chat app
- Watch out: Slack restricted accounts and single-channel guests cannot answer without an invite to each channel
- Watch out: Team's $70 is shown as a launch price, with $100 as the regular price
Why Chatlio gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for money$30 a month for 2 operators, $15 each, inside the category's cheaper quarter of $19. Team is $70 for 5.
- CFree plan and trialA 30-day free trial on every plan with no card needed. No free plan.
- CFeaturesLive chat, styling, visitor context, hours and an API. It does that job fully, but it is a smaller job than a help desk, with no ticketing.
- CEase of useNo store rating on record. You install the widget and link a chat app.
- BPlatforms and integrationsWeb widget answered through Slack, Teams or Discord, with an API and webhooks, but no app of its own.
What these grades rest on. Graded from this listing, whose facts were read from Chatlio's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Chatlio? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/chatlio#review"><img src="https://toolgpa.com/badge/chatlio.svg" alt="Chatlio: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Chatlio stands among help desk and live chat tools
Chatlio's GPA of 2.4 is higher than 54 of the 92 other help desk and live chat tools we grade, and level with 17.
It stands best on value for money (B, above 65 of 92) and worst on features (C, above 3).
Its paid plans start at $30 a month, against a middle price of $29 for the category: 44 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 22 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Chatlio’s own letter is outlined.
- BValue for moneyAbove 65 of 92, level with 19
- CFree plan and trialAbove 30 of 92, level with 46
- CFeaturesAbove 3 of 92, level with 60
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Chatlio, or make your own?
Keep it
To replace Chatlio you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It costs $360 a year.
What you could not
- One mailbox that several people work at once.
- Connections to other products, each kept working as those products change.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- Hooks into the device itself: widgets.
What this rests on. Chatlio’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Chatlio?
Chatlio puts a chat widget on a website and routes each visitor conversation into the team's existing chat app, where operators reply without opening a separate inbox. It supports Slack, Microsoft Teams and Discord. Plans are priced by operators and monthly conversations instead of per seat.
Worth knowing
- Replies happen inside Slack, Teams or Discord; there is no separate Chatlio mobile app.
- Mini has no triggers, saved replies, custom bots or white-label widget; those start at Team.
- Slack restricted accounts and single-channel guests cannot answer chats without being invited to each one.
- Plans cap conversations per month, from 250 on Mini to 20,000 on Scale.
Key features
- Answer chats from Slack, Teams or Discord
- Each visitor conversation opens in its own channel, so several teammates can join one chat and several chats can run at once.
- Widget styling and CSS access
- Every plan allows unlimited domains, full widget customization and CSS changes; the Team plan and up adds a white-label widget.
- Triggers and pre-chat questions
- Automatic chat invitations, pre-chat questions for lead qualification and saved replies are included from the Team plan.
- Visitor context
- Operators see where the visitor is on the site, their location, browser and operating system, plus data sent with the JavaScript identify call.
- Operating hours and offline mode
- Set hours for the widget; outside them it can show an email form or hide itself.
- API and webhooks
- A widget API, server API and webhooks come on every plan, for example to export transcripts to other systems.
Chatlio pricing
As of Nov 13, 2026, Chatlio is a paid product with a free trial, starting at $30 per month for 2 operators, billed monthly.
- Starts at
- $30 per month for 2 operators, billed monthly
- Free plan
- None
- Free trial
- 30-day free trial on every plan, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Mini | $30per month for up to 2 operators, billed monthly | 2 operators, 1 widget and 250 conversations a month, with reports, API and webhooks. |
| Team | $70per month for up to 5 operators, billed monthly | 5 operators, 2 widgets, 2,000 conversations; adds triggers, saved replies, bots. Shown as a launch price; regular $100. |
| Business | $200per month for up to 15 operators, billed monthly | 15 operators, 10 widgets, 6,000 conversations a month and priority support. |
| Scale | $500per month for up to 50 operators, billed monthly | 50 operators, 25 widgets, 20,000 conversations a month, invoice payment and a direct line to the founder. |
Read from chatlio.com on Nov 13, 2026. Prices change, so confirm with Chatlio before you buy.
Works with
Chatlio alternatives
- Chatlio vs tawk.to
Free plan · from $29/mo
- Chatlio vs Crisp
Free plan · from $45/mo
- Chatlio vs Text by LiveChat
Free trial · from $19/mo
- Chatlio vs Tidio
Free plan · from $24.17/mo
- Chatlio vs Olark
Free trial · from $29/mo
Common questions
Does Chatlio have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Chatlio is listed for Web.
Does Chatlio have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Chatlio is listed for Web.
Is Chatlio open source?
Chatlio is not described as open source on its own site, as read on Nov 13, 2026.
Does Chatlio have an API?
Yes. Chatlio offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.