ChatBot review (2026): is it worth $19 a month per user, billed yearly?
AI customer service agent and chatbot builder from Text
Black Friday: is there a ChatBot sale?
ChatBot report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for an AI chatbot and customer service agent
ChatBot is an AI customer service agent and chatbot builder from Text. Essential is $19 a user a month, but it includes 10 AI resolutions, and Growth is $79.
Who ChatBot is for
- Fits if you want an AI agent on a site you already chat on
- Works for a small team on Shopify or WordPress
Who ChatBot is not for
- Tight if you rely on the AI, since Essential includes 10 resolutions and Growth 200, and a pack of 50 costs $49.50
- Pricey if you add agents, as it is priced per user plus resolution packs
- Skip it if you want summaries, as they need Growth at $79
- Watch out: SSO, audit logs and a white-label widget need a sales conversation
Why ChatBot gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for money$19 a user a month billed yearly, but the AI is capped at 10 resolutions, and Growth at $79 is above the dearer quarter of $45.
- CFree plan and trialA 14-day trial with no card. No free plan.
- CFeaturesAn AI agent, skills, a copilot, inbox and ticketing and channels. Resolutions are capped at 10 on Essential and 200 on Growth.
- CEase of useNo store rating on record. The AI agent needs training and channels need connecting.
- BPlatforms and integrationsWeb only, with Messenger, WhatsApp, SMS, Shopify, WordPress and Slack.
What these grades rest on. Graded from this listing, whose facts were read from ChatBot's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/chatbot-com#review"><img src="https://toolgpa.com/badge/chatbot-com.svg" alt="ChatBot: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where ChatBot stands among help desk and live chat tools
ChatBot's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
It stands best on platforms and integrations (B, above 12 of 92) and worst on features (C, above 3).
Its paid plans start at $19 a month for each person, against a middle price of $29 for the category: 18 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 8 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. ChatBot’s own letter is outlined.
- CValue for moneyAbove 23 of 92, level with 41
- CFree plan and trialAbove 30 of 92, level with 46
- CFeaturesAbove 3 of 92, level with 60
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep ChatBot, or make your own?
Keep it
To replace ChatBot you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $228 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- Connections to other products, each kept working as those products change.
- A chatbot builder hooked into the messaging apps.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. ChatBot’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is ChatBot?
ChatBot, now presented with Text's AI Agent, builds an AI agent that answers customer questions and sells products in a website chat. It includes an inbox with ticketing, workflow automation and human takeover. Plans are priced per user and include a set number of AI resolutions, with extra packs sold on top.
Worth knowing
- Resolutions are capped (10 on Essential, 200 on Growth); an extra pack of 50 costs $49.50.
- Essential limits workflow rules, proactive campaigns to 3 and tracks 50 live visitors; chat summaries need Growth.
- Prices are per user, so the cost rises with each agent added on top of resolution packs.
- Enterprise features such as SSO, audit logs and a white-label widget need a sales conversation.
Key features
- AI Agent
- An agent that answers from your help articles, documents, URLs and PDFs, replies in 48 languages and hands over to a person on request.
- Custom skills
- Rules that tell the agent what to do in a situation, such as offering a discount or escalating, up to 10 skills per agent.
- AI Copilot
- Drafts replies, polishes text and suggests similar tickets for human agents; monthly per-user allowances are capped by plan.
- Inbox and ticketing
- Chats and tickets in one inbox with workflow automation and takeover; Growth adds supervision, canned responses and reports.
- Selling through chat
- A sales skill, live Shopify catalog sync, cart recovery campaigns and sales reports tied to chats.
- Channels
- Website chat, Facebook Messenger, WhatsApp and SMS through Twilio, with Shopify, WordPress and WooCommerce integrations.
ChatBot pricing
As of Nov 13, 2026, ChatBot is a paid product with a free trial, starting at $19 per user / month, billed yearly ($25 billed monthly).
- Starts at
- $19 per user / month, billed yearly ($25 billed monthly)
- Free plan
- None
- Free trial
- Free 14-day trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Essential | $19per user / month, billed yearly ($25 billed monthly) | 1 AI Agent with 10 AI resolutions, inbox and ticketing, workflow automation, website chat, Messenger, WhatsApp and SMS. |
| Growth | $79per user / month, billed yearly ($99 billed monthly) | 10 AI Agents with 200 AI resolutions, chat topics insights, team reports, 10 workflow rules and 30 proactive campaigns. |
| Enterprise | Custom | Custom AI agents and workflows, SOC 2 Type 2, SSO and audit logs, white-label widget and a dedicated team; sold through sales. |
Read from chatbot.com on Nov 13, 2026. Prices change, so confirm with ChatBot before you buy.
Ways to pay less
- Annual discountSave up to 24% with yearly billing
The pricing page shows yearly billing at $19 and $79 per user a month against $25 and $99 when billed monthly.
Stated on chatbot.com
Works with
ChatBot alternatives
- ChatBot vs Tidio
Free plan · from $24.17/mo
- ChatBot vs Chatbase
Free trial · from $32/mo
- ChatBot vs Intercom
Free trial · from $29/mo
- ChatBot vs Text by LiveChat
Free trial · from $19/mo
- ChatBot vs Siena AI
From $750/mo
Common questions
Does ChatBot have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. ChatBot is listed for Web.
Does ChatBot have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. ChatBot is listed for Web.
Is ChatBot open source?
ChatBot is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.