The ChatBot Insider’s Guide
Everything we know about ChatBot in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
ChatBot
The Insider’s Guide
AI customer service agent and chatbot builder from Text
Every plan, grade, refund rule and rival among help desk and live chat tools, read from ChatBot’s own pages.
Made by Text, Inc. · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from ChatBot’s own pages, its app-store listings and our grades. Every fact in it is on ChatBot’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 39 of the 92 other help desk and live chat tools we grade
ChatBot, now presented with Text's AI Agent, builds an AI agent that answers customer questions and sells products in a website chat. It includes an inbox with ticketing, workflow automation and human takeover. Plans are priced per user and include a set number of AI resolutions, with extra packs sold on top.
To get you started, here are 9 things to know about ChatBot, taken from its own pages and our grades.
The AI agent needs training and channels need connecting.
- 1
Best for an AI chatbot and customer service agent
ChatBot is an AI customer service agent and chatbot builder from Text.
- 2
Paid plans start at $19 a month for each person
As its pricing page puts it: $19 per user / month, billed yearly ($25 billed monthly).
- 3
You can try it first
Free 14-day trial, no credit card required
- 4
It runs on Web
Web.
- 5
AI Agent
An agent that answers from your help articles, documents, URLs and PDFs, replies in 48 languages and hands over to a person on request.
- 6
Custom skills
Rules that tell the agent what to do in a situation, such as offering a discount or escalating, up to 10 skills per agent.
- 7
AI Copilot
Drafts replies, polishes text and suggests similar tickets for human agents; monthly per-user allowances are capped by plan.
- 8
A 2.2 GPA, above 39 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace ChatBot you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
ChatBot at a glance
- Pricing
- Free trial, from $19 per user / month, billed yearly ($25 billed monthly)
- Free plan
- No
- Free trial
- Free 14-day trial, no credit card required
- Runs on
- Web
- Made by
- Text, Inc.
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for an AI chatbot and customer service agent
ChatBot is an AI customer service agent and chatbot builder from Text. Essential is $19 a user a month, but it includes 10 AI resolutions, and Growth is $79.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | $19 a user a month billed yearly, but the AI is capped at 10 resolutions, and Growth at $79 is above the dearer quarter of $45. |
| Free plan and trial | C | A 14-day trial with no card. No free plan. |
| Features | C | An AI agent, skills, a copilot, inbox and ticketing and channels. Resolutions are capped at 10 on Essential and 200 on Growth. |
| Ease of use | C | No store rating on record. The AI agent needs training and channels need connecting. |
| Platforms and integrations | B | Web only, with Messenger, WhatsApp, SMS, Shopify, WordPress and Slack. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who ChatBot is for
- Fits if you want an AI agent on a site you already chat on
- Works for a small team on Shopify or WordPress
Who it is not for
- Tight if you rely on the AI, since Essential includes 10 resolutions and Growth 200, and a pack of 50 costs $49.50
- Pricey if you add agents, as it is priced per user plus resolution packs
- Skip it if you want summaries, as they need Growth at $79
- Watch out: SSO, audit logs and a white-label widget need a sales conversation
Good to know
Good for
- Online stores that want an AI agent to answer and sell in chat
- Small teams that want AI answers priced by resolution
- Support teams that want agents to step in on AI chats
Worth knowing
- Resolutions are capped (10 on Essential, 200 on Growth); an extra pack of 50 costs $49.50.
- Essential limits workflow rules, proactive campaigns to 3 and tracks 50 live visitors; chat summaries need Growth.
- Prices are per user, so the cost rises with each agent added on top of resolution packs.
- Enterprise features such as SSO, audit logs and a white-label widget need a sales conversation.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19
A month to start, for each person
ChatBot is a paid product with a free trial, starting at $19 per user / month, billed yearly ($25 billed monthly).
Essential
$19
per user / month, billed yearly ($25 billed monthly)
1 AI Agent with 10 AI resolutions, inbox and ticketing, workflow automation, website chat, Messenger, WhatsApp and SMS.
Growth
$79
per user / month, billed yearly ($99 billed monthly)
10 AI Agents with 200 AI resolutions, chat topics insights, team reports, 10 workflow rules and 30 proactive campaigns.
Enterprise
Custom
Custom AI agents and workflows, SOC 2 Type 2, SSO and audit logs, white-label widget and a dedicated team; sold through sales.
Trying it first
Free 14-day trial, no credit card required
Read from chatbot.com on Nov 13, 2026.
Ways to pay less
Annual discount
Save up to 24% with yearly billing
The pricing page shows yearly billing at $19 and $79 per user a month against $25 and $99 when billed monthly.
Stated on chatbot.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
AI customer service agent and chatbot builder from Text. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, help desk, live chat, AI support agent, whatsApp messaging, chatbots.
An AI agent, skills, a copilot, inbox and ticketing and channels.
- AI Agent
- An agent that answers from your help articles, documents, URLs and PDFs, replies in 48 languages and hands over to a person on request.
- Custom skills
- Rules that tell the agent what to do in a situation, such as offering a discount or escalating, up to 10 skills per agent.
- AI Copilot
- Drafts replies, polishes text and suggests similar tickets for human agents; monthly per-user allowances are capped by plan.
- Inbox and ticketing
- Chats and tickets in one inbox with workflow automation and takeover; Growth adds supervision, canned responses and reports.
- Selling through chat
- A sales skill, live Shopify catalog sync, cart recovery campaigns and sales reports tied to chats.
- Channels
- Website chat, Facebook Messenger, WhatsApp and SMS through Twilio, with Shopify, WordPress and WooCommerce integrations.
Where it runs
- Web
What it works with
- Facebook Messenger
- Twilio SMS
- Klaviyo
- WordPress
- Shopify
- WooCommerce
- Slack
ChatBot is made by Text, Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
39/92
Other help desk and live chat tools it is graded above
ChatBot's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
It stands best on platforms and integrations (B, above 12 of 92) and worst on features (C, above 3).
Its paid plans start at $19 a month for each person, against a middle price of $29 for the category: 18 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 8 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. ChatBot’s own letter is outlined.
- CValue for moneyAbove 23 of 92
- CFree plan and trialAbove 30 of 92
- CFeaturesAbove 3 of 92
- CEase of useAbove 5 of 92
- BPlatforms and integrationsAbove 12 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. ChatBot is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace ChatBot you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
It costs $228 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- Connections to other products, each kept working as those products change.
- A chatbot builder hooked into the messaging apps.
- A chat box on your site that reaches you the moment a customer types.
- It is priced for each person, which means accounts and billing for a team.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. ChatBot’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Tidio, Chatbase, Intercom, Text by LiveChat and Siena AI
The 5 tools ChatBot is most often weighed against, with where each one differs from it.
- 3.2GPA
Tidio
Free plan · from $24.17/mo
Live chat, ticketing and the Lyro AI agent priced by conversations.
- Tidio has a free plan. ChatBot does not, though it has a free trial.
- Only Tidio lists macOS, Windows, iOS and Android apps.
- ChatBot also covers workflow automation, whatsApp messaging and chatbots.
- 2.0GPA
Chatbase
Free trial · from $32/mo
Build AI support agents trained on your content, priced by credits.
- ChatBot also covers workflow automation, live chat, whatsApp messaging and chatbots.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- ChatBot also covers workflow automation, whatsApp messaging and chatbots.
- Intercom also covers shared inbox, reports and help center.
- 2.4GPA
Text by LiveChat
Free trial · from $19/mo
Website chat, ticketing and an AI agent from the LiveChat team.
- Only Text by LiveChat lists macOS, Windows, iOS and Android apps.
- ChatBot also covers workflow automation, whatsApp messaging and chatbots.
- 1.4GPA
Siena AI
From $750/mo
AI customer service agent for ecommerce and consumer brands.
- ChatBot also covers workflow automation, help desk, live chat, whatsApp messaging and chatbots.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
13
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is ChatBot free?
No, ChatBot is a paid product, but you can try it first. Free 14-day trial, no credit card required.
How much does ChatBot cost?
ChatBot lists 3 plans. Essential: $19 per user / month, billed yearly ($25 billed monthly).
What platforms does ChatBot work on?
ChatBot is available on Web.
Does ChatBot offer any discounts?
ChatBot publicly lists the following: Save up to 24% with yearly billing.
Does ChatBot have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. ChatBot is listed for Web.
Does ChatBot have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. ChatBot is listed for Web.
Is ChatBot open source?
ChatBot is not described as open source on its own site, as read on Nov 13, 2026.
What does ChatBot integrate with?
ChatBot's listing names Facebook Messenger, Twilio SMS, Klaviyo, WhatsApp, WordPress, Shopify, WooCommerce and Slack.
Who makes ChatBot?
ChatBot is made by Text, Inc.
What are the alternatives to ChatBot?
The closest alternatives to ChatBot in our directory are Tidio, Chatbase, Intercom, Text by LiveChat and Siena AI.
How does ChatBot compare with other help desk and live chat tools?
ChatBot's GPA of 2.2 is higher than 39 of the 92 other help desk and live chat tools we grade, and level with 14.
Is ChatBot good value for money?
ToolGPA grades ChatBot C for value for money. Its paid plans start at $19 a month for each person, against a middle price of $29 for the category: 18 of the 78 others that charge start lower.
Could I make my own version of ChatBot?
To replace ChatBot you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from ChatBot’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from ChatBot's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Text, Inc. Prices change, so check chatbot.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- ChatBot, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/chatbot-com
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "ChatBot: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/chatbot-com
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/chatbot-com/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after ChatBot, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what ChatBot’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. ChatBot is a trademark of its owner, and this guide is not made, paid for or approved by Text, Inc. Prices and plans change: check chatbot.com before you buy.