Chatbase vs ChatBot (2026): which should you pick?
As of Nov 13, 2026, ChatBot grades higher than Chatbase: 2.2 against 2.0 out of 4.0.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
ChatBot grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chatbase
Build AI support agents trained on your content, priced by credits
ChatBot
AI customer service agent and chatbot builder from Text
Which one is for you
Pick Chatbase if
- Fits if you want an AI agent on your site trained on your own help docs
- Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120
Look elsewhere if
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone with no API
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
- Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
- Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record
Pick ChatBot if
- Fits if you want an AI agent on a site you already chat on
- Works for a small team on Shopify or WordPress
Look elsewhere if
- Tight if you rely on the AI, since Essential includes 10 resolutions and Growth 200, and a pack of 50 costs $49.50
- Pricey if you add agents, as it is priced per user plus resolution packs
- Skip it if you want summaries, as they need Growth at $79
- Watch out: SSO, audit logs and a white-label widget need a sales conversation
How we grade them
| 2.0GPAChatbaseFair | 2.2GPAChatBotFair | |
|---|---|---|
| Value for money | DHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400. | C$19 a user a month billed yearly, but the AI is capped at 10 resolutions, and Growth at $79 is above the dearer quarter of $45. |
| Free plan and trial | CA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan. | CA 14-day trial with no card. No free plan. |
| Features | CIt covers the AI agent job: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center. | CAn AI agent, skills, a copilot, inbox and ticketing and channels. Resolutions are capped at 10 on Essential and 200 on Growth. |
| Ease of use | CNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it. | CNo store rating on record. The AI agent needs training and channels need connecting. |
| Platforms and integrations | BA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard. | BWeb only, with Messenger, WhatsApp, SMS, Shopify, WordPress and Slack. |
| Best for | building an AI agent from your own docs | an AI chatbot and customer service agent |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatbase and ChatBot. How we grade
Price against what you get
Chatbase starts at $32 a month and scores 2.3 out of 4 on features, ease of use and platforms. ChatBot starts at $19 a month for each person and scores 2.3.
They score the same, and ChatBot starts $13 a month lower. Of the other help desk and live chat tools on the chart, 23 score higher than Chatbase for less, and 8 score higher than ChatBot for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- ChatBot also covers workflow automation, live chat, whatsApp messaging and chatbots.
At a glance
| Chatbase | ChatBot | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $32 per month for 700 message credits, billed annually ($40 billed monthly) | $19 per user / month, billed yearly ($25 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day trial of the Hobby, Standard or Pro plan | Free 14-day trial, no credit card required |
| Web | ||
| Made by | Chatbase Inc. | Text, Inc. |
| Price read from | chatbase.co | chatbot.com |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Chatbase
- Every plan includes one AI agent; more cost $25 per agent a month.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $99 a month.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
ChatBot
- Resolutions are capped (10 on Essential, 200 on Growth); an extra pack of 50 costs $49.50.
- Essential limits workflow rules, proactive campaigns to 3 and tracks 50 live visitors; chat summaries need Growth.
- Prices are per user, so the cost rises with each agent added on top of resolution packs.
- Enterprise features such as SSO, audit logs and a white-label widget need a sales conversation.
Key features
Chatbase
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
ChatBot
- AI Agent
- An agent that answers from your help articles, documents, URLs and PDFs, replies in 48 languages and hands over to a person on request.
- Custom skills
- Rules that tell the agent what to do in a situation, such as offering a discount or escalating, up to 10 skills per agent.
- AI Copilot
- Drafts replies, polishes text and suggests similar tickets for human agents; monthly per-user allowances are capped by plan.
- Inbox and ticketing
- Chats and tickets in one inbox with workflow automation and takeover; Growth adds supervision, canned responses and reports.
- Selling through chat
- A sales skill, live Shopify catalog sync, cart recovery campaigns and sales reports tied to chats.
- Channels
- Website chat, Facebook Messenger, WhatsApp and SMS through Twilio, with Shopify, WordPress and WooCommerce integrations.
Plans
Chatbase
Hobby$32
per month for 700 message credits, billed annually ($40 monthly)
1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.
Standard$120
per month for 4,000 message credits, billed annually ($150 monthly)
3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.
Pro$400
per month for 15,000 message credits, billed annually ($500 monthly)
5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.
EnterpriseCustom
Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.
ChatBot
Essential$19
per user / month, billed yearly ($25 billed monthly)
1 AI Agent with 10 AI resolutions, inbox and ticketing, workflow automation, website chat, Messenger, WhatsApp and SMS.
Growth$79
per user / month, billed yearly ($99 billed monthly)
10 AI Agents with 200 AI resolutions, chat topics insights, team reports, 10 workflow rules and 30 proactive campaigns.
EnterpriseCustom
Custom AI agents and workflows, SOC 2 Type 2, SSO and audit logs, white-label widget and a dedicated team; sold through sales.
Ways to pay less
Chatbase
- Annual discount
20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
ChatBot
- Annual discount
Save up to 24% with yearly billing
The pricing page shows yearly billing at $19 and $79 per user a month against $25 and $99 when billed monthly.
Common questions
Which is cheaper, Chatbase or ChatBot?
As of Nov 13, 2026, Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly), and ChatBot starts at $19 per user / month, billed yearly ($25 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chatbase or ChatBot?
As of Nov 13, 2026, neither Chatbase nor ChatBot has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.