Tiledesk review (2026): is it worth €124 a month, billed yearly?
Open-source live chat and AI agent builder for support teams
Black Friday: is there a Tiledesk sale?
Tiledesk report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for open-source AI chat agents with human handoff
Tiledesk is an open-source platform for building AI agents and running live chat with human handoff, in a visual designer. The Pro plan is €124 a month on yearly billing for 3 users, which is a lot for one person, and it caps AI tokens and conversations. Prices are in euros and Business is sold through a contact-sales button.
Who Tiledesk is for
- Fits if you want an open-source agent builder you could self-host
- Works for teams that want AI answers with a human taking over
Who Tiledesk is not for
- Pricey if you are one person: the cheapest plan is €124 a month for 3 users
- Tight on limits: Pro has 3,000 conversations and 5M AI tokens a month
- Watch out: Business is sold through contact sales, and prices are shown in euros only
- Watch out: a white-label option is quoted separately
Why Tiledesk gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money€124 a month on yearly billing (€149 monthly) for 3 users, against $110 for the dearest tenth of customer-support tools. A solo user still pays that floor.
- CFree plan and trial14 days free with no card, and the code is open source, but there is no free hosted plan.
- CFeaturesA visual agent designer, a knowledge base, human handoff and channels. The listing shows caps on AI tokens and conversations, and no ticketing or help center is named.
- CEase of useNo store rating on record. You build agents in a designer and train them on your content.
- BPlatforms and integrationsWeb only, with WhatsApp, Messenger, Shopify and Google Calendar connections.
What these grades rest on. Graded from this listing, whose facts were read from Tiledesk S.r.l.'s own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/tiledesk#review"><img src="https://toolgpa.com/badge/tiledesk.svg" alt="Tiledesk: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Tiledesk stands among help desk and live chat tools
Tiledesk's GPA of 2.0 is higher than 26 of the 92 other help desk and live chat tools we grade, and level with 12.
It stands best on platforms and integrations (B, above 12 of 92) and worst on value for money (D, above 0).
Its paid plans start at about $138.53 a month, against a middle price of $29 for the category: 73 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 33 tools score higher and cost less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. Tiledesk’s own letter is outlined.
- DValue for moneyAbove 0 of 92, level with 22
- CFree plan and trialAbove 30 of 92, level with 46
- CFeaturesAbove 3 of 92, level with 60
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Tiledesk, or make your own?
Keep it
To replace Tiledesk you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 54 of the 92 other help desk and live chat tools grade higher. It costs $1,662.39 a year. Tiledesk is open source, so there is a third way: take its code and run it yourself.
What you could not
- An AI model answering your customers from your own help articles.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- A chatbot builder hooked into the messaging apps.
- It plugs into other products, WhatsApp Business, Facebook Messenger and Shopify among them, and has an API.
- Hooks into the device itself: widgets.
What this rests on. Tiledesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Tiledesk?
Tiledesk is a platform for building AI agents and running live chat with human handoff, from an Italian company that says it has been open source since its first line of code. Agents are built in a visual designer, trained on a knowledge base and deployed to web chat, WhatsApp, Messenger and voice, with an on-premise version available.
Worth knowing
- Pro and Business plans cap AI tokens and monthly conversations; Business is sold through a contact-sales button.
- Prices are shown in euros only.
- Users included are limited to 3 on Pro and 5 on Business.
- A white-label option for agencies and vendors is quoted separately.
Key features
- Visual AI agent designer
- Design Studio builds conversation flows without code, with prompt chains and multiple agents that can hand off to each other.
- Knowledge base with RAG
- Several separate knowledge repositories, hybrid full-text and semantic search, guardrails and search fallbacks.
- Human handoff and agent assist
- AI agents escalate complex chats to people with context, and suggest replies and article links to human agents.
- Multichannel deployment
- One agent can run on the web widget, WhatsApp Business, Facebook Messenger and voice.
- Shopify and calendar use cases
- A Shopify connection syncs the product catalog into chat, and appointment agents link to Google or Outlook calendars.
- Open source and on-premise
- The stack is open source, with an on-premise version that can be installed on your own servers or private cloud, plus open APIs and webhooks.
Tiledesk pricing
As of Nov 13, 2026, Tiledesk is a paid product with a free trial, starting at €124 per month for 3 users, billed annually (€149 billed monthly).
- Starts at
- €124 per month for 3 users, billed annually (€149 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial of all features, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Pro | €124per month for 3 users, billed annually (€149 billed monthly) | 20 AI agents, 5M AI tokens and 3,000 conversations a month, 300 knowledge base items and priority support. |
| Business | €416per month for 5 users, billed annually (€499 billed monthly) | 50 AI agents, 10M AI tokens and 5,000 conversations a month, 1,000 knowledge base items, dedicated support. |
| Enterprise | Custom | Unlimited users, agents, tokens, conversations and knowledge base items, with an SLA and an account manager. |
Read from tiledesk.com on Nov 13, 2026. Prices change, so confirm with Tiledesk before you buy.
Ways to pay less
- Annual discount2 months free on yearly billing
The pricing page says yearly billing gives 2 months free: Pro is €124 a month billed yearly against €149 monthly.
Stated on tiledesk.com
Works with
Tiledesk alternatives
- Tiledesk vs Chatwoot
Free plan · from $19/mo
- Tiledesk vs Tidio
Free plan · from $24.17/mo
- Tiledesk vs Chatbase
Free trial · from $32/mo
- Tiledesk vs Crisp
Free plan · from $45/mo
- Tiledesk vs Kommunicate
Free trial · from $34/mo
Common questions
Does Tiledesk have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Tiledesk is listed for Web.
Does Tiledesk have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Tiledesk is listed for Web.
Is Tiledesk open source?
Yes. Tiledesk is open source, according to its own site. It can also be run on a server of your own.
Does Tiledesk have an API?
Yes. Tiledesk offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.