Chatwoot vs Tiledesk (2026): which should you pick?
As of Nov 13, 2026, Chatwoot grades higher than Tiledesk: 2.4 against 2.0 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Chatwoot grades higher on value for money and features. They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Chatwoot
Open-source support inbox you can self-host or use in the cloud
Tiledesk
Open-source live chat and AI agent builder for support teams
Which one is for you
Pick Chatwoot if
- Fits if you want to run your support inbox on your own servers
- Works for developers who want an open API and code they can change
Look elsewhere if
- Tight if you stay on the free cloud plan: 2 agents, 500 conversations a month, chat only and 30 days of history
- Skip it if nobody on your team can look after a server and you want it free
- Pricey if you need voice or automation rules, as both start on Business at $39 an agent
- Watch out: the pricing page doesn't say if per-agent prices are monthly or yearly, and extra AI credits are $20 per 1,000
- Watch out: the free Community Edition has no Captain AI, voice, branding or SSO, and help comes through Discord and GitHub
Pick Tiledesk if
- Fits if you want an open-source agent builder you could self-host
- Works for teams that want AI answers with a human taking over
Look elsewhere if
- Pricey if you are one person: the cheapest plan is €124 a month for 3 users
- Tight on limits: Pro has 3,000 conversations and 5M AI tokens a month
- Watch out: Business is sold through contact sales, and prices are shown in euros only
- Watch out: a white-label option is quoted separately
How we grade them
| 2.4GPAChatwootFair | 2.0GPATiledeskFair | |
|---|---|---|
| Value for money | CStartups is $19 an agent a month, a little under this category's middle, with all channels and 300 AI credits. The page doesn't say if that's monthly or yearly. The free self-hosted edition needs your own server, so it doesn't lift the grade. | D€124 a month on yearly billing (€149 monthly) for 3 users, against $110 for the dearest tenth of customer-support tools. A solo user still pays that floor. |
| Free plan and trial | CThe free cloud plan is 2 agents and 500 conversations a month, but live chat only, with 30 days of history. The self-hosted Community Edition is free forever if you can run a server. Paid cloud plans have a 15-day trial. | C14 days free with no card, and the code is open source, but there is no free hosted plan. |
| Features | BOne queue for chat, email, WhatsApp, Instagram and Messenger, the Captain AI agent, a help center, voice calls on Business, an open API and webhooks. It covers the job, and you can read and change the source code. | CA visual agent designer, a knowledge base, human handoff and channels. The listing shows caps on AI tokens and conversations, and no ticketing or help center is named. |
| Ease of use | CNo store rating on record. The cloud version means connecting each channel and training Captain on your help center. Self-hosting is real work: PostgreSQL, Redis and Docker or Kubernetes. | CNo store rating on record. You build agents in a designer and train them on your content. |
| Platforms and integrations | BWeb, iPhone and Android, with an open API, webhooks and Slack, Shopify, Stripe, HubSpot, Linear and Dialogflow. There's no desktop app, so it stops at a B. | BWeb only, with WhatsApp, Messenger, Shopify and Google Calendar connections. |
| Best for | an open-source support inbox you can host | open-source AI chat agents with human handoff |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatwoot and Tiledesk. How we grade
Price against what you get
Chatwoot starts at $19 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Tiledesk starts at about $138.53 a month and scores 2.3.
Chatwoot scores higher and starts $119.53 a month lower. Of the other help desk and live chat tools on the chart, 1 scores higher than Chatwoot for less, and 33 score higher than Tiledesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Chatwoot also covers shared inbox and help center.
- Tiledesk also covers whatsApp messaging and chatbots.
At a glance
| Chatwoot | Tiledesk | |
|---|---|---|
| Pricing | Free plan | Free trial |
| Starts at | $19 per agent / month, billing term not stated | €124 per month for 3 users, billed annually (€149 billed monthly) |
| Free plan | Hacker cloud plan: up to 2 agents and 500 conversations a month, live chat only, 30 days of history. The self-hosted Community Edition is also free. | None |
| Free trial | 15-day free trial of the cloud plans | 14-day free trial of all features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Chatwoot Inc | Tiledesk S.r.l. |
| Price read from | chatwoot.com | tiledesk.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Chatwoot
- The free Hacker plan is limited to 2 agents, 500 conversations a month, live chat only and 30 days of history.
- Captain AI credits are 300, 500 or 800 a month by plan; more cost $20 per 1,000, and Captain is not in Hacker or the Community Edition.
- Voice, teams and automation rules need Business at $39 per agent; SSO and audit logs need Enterprise at $99.
- The pricing page does not say whether per-agent prices are billed monthly or annually.
Tiledesk
- Pro and Business plans cap AI tokens and monthly conversations; Business is sold through a contact-sales button.
- Prices are shown in euros only.
- Users included are limited to 3 on Pro and 5 on Business.
- A white-label option for agencies and vendors is quoted separately.
Key features
Chatwoot
- One queue for every channel
- Website chat, email from Gmail, Outlook or any IMAP inbox, WhatsApp, Instagram and Messenger are threaded into a single conversation queue.
- Captain AI agent
- Learns from your help center, PDFs and website, answers routine questions, hands off to a person, and drafts replies for agents.
- Help center
- A public knowledge base on paid plans that Captain also draws on, with suggestions for questions the articles do not yet answer.
- Self-hosting
- Runs on a Linux server with PostgreSQL and Redis, with guides for Docker and Kubernetes. Paid self-hosted plans add AI and support.
- Open API and webhooks
- Send messages, create channels and listen to events through the API, and export conversations and contacts at any time.
- Voice calls
- Voice calls are included on the Business and Enterprise cloud plans and on paid self-hosted plans.
Tiledesk
- Visual AI agent designer
- Design Studio builds conversation flows without code, with prompt chains and multiple agents that can hand off to each other.
- Knowledge base with RAG
- Several separate knowledge repositories, hybrid full-text and semantic search, guardrails and search fallbacks.
- Human handoff and agent assist
- AI agents escalate complex chats to people with context, and suggest replies and article links to human agents.
- Multichannel deployment
- One agent can run on the web widget, WhatsApp Business, Facebook Messenger and voice.
- Shopify and calendar use cases
- A Shopify connection syncs the product catalog into chat, and appointment agents link to Google or Outlook calendars.
- Open source and on-premise
- The stack is open source, with an on-premise version that can be installed on your own servers or private cloud, plus open APIs and webhooks.
Plans
Chatwoot
Hacker$0
Cloud plan for up to 2 agents and 500 conversations a month, live chat only, with 30 days of data retention. No AI, help center or automation.
Community Edition$0
The open-source edition you host yourself, free forever. No Captain AI, voice calls, custom branding or SSO; help comes through Discord and GitHub.
Startups$19
per agent / month, billing term not stated
Cloud plan with all channels, unlimited conversations under fair use, a help center, 300 Captain AI credits a month and 1 year of history.
Premium Support$19
per agent / month, billing term not stated
Self-hosted plan adding Captain AI, voice calls, custom branding, agent capacity, roles and permissions, and priority email support.
Business$39
per agent / month, billing term not stated
Cloud plan adding voice, teams and automation rules, with 500 Captain AI credits a month and 2 years of history.
Enterprise$99
per agent / month, billing term not stated
Cloud plan adding SSO and SAML, audit logs, 800 AI credits and 3 years of history. The self-hosted Enterprise Edition costs the same and adds SLA policies.
Tiledesk
Pro€124
per month for 3 users, billed annually (€149 billed monthly)
20 AI agents, 5M AI tokens and 3,000 conversations a month, 300 knowledge base items and priority support.
Business€416
per month for 5 users, billed annually (€499 billed monthly)
50 AI agents, 10M AI tokens and 5,000 conversations a month, 1,000 knowledge base items, dedicated support.
EnterpriseCustom
Unlimited users, agents, tokens, conversations and knowledge base items, with an SLA and an account manager.
Ways to pay less
Chatwoot
- Other savings
Startups plan free for open-source projects
Chatwoot gives open-source projects the Startups plan free of charge and asks open-source projects and nonprofits to email it to arrange this.
Tiledesk
- Annual discount
2 months free on yearly billing
The pricing page says yearly billing gives 2 months free: Pro is €124 a month billed yearly against €149 monthly.
Common questions
Which is cheaper, Chatwoot or Tiledesk?
As of Nov 13, 2026, Chatwoot starts at $19 per agent / month, billing term not stated, and Tiledesk starts at €124 per month for 3 users, billed annually (€149 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Chatwoot or Tiledesk?
As of Nov 13, 2026, only Chatwoot has a free plan. Tiledesk does not, though it has a free trial.
Which platforms do Chatwoot and Tiledesk run on?
As of Nov 13, 2026, only Chatwoot lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.