Chatbase vs Tiledesk (2026): which should you pick?
As of Nov 13, 2026, Chatbase and Tiledesk share a 2.0 GPA, neither has a free plan, and Chatbase starts cheaper, at $32 a month against about $138.53 a month.
Checked Nov 2, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Chatbase
Build AI support agents trained on your content, priced by credits
Tiledesk
Open-source live chat and AI agent builder for support teams
Which one is for you
Pick Chatbase if
- Fits if you want an AI agent on your site trained on your own help docs
- Works for teams already on Zendesk or Intercom that want AI in front of it, from Standard at $120
Look elsewhere if
- Pricey if a team of people answers too, as 5 members means Pro at $400 a month
- Too light for a real help desk on the $32 plan, which is the bot alone with no API
- Skip it if you hate branding on the widget, since removing it costs $1,188 a year
- Watch out: extra message credits are $40 per 1,000, and each extra AI agent is $300 a year
- Not for you if you want a free plan, as there's only a 7-day trial and no ticketing or help center on record
Pick Tiledesk if
- Fits if you want an open-source agent builder you could self-host
- Works for teams that want AI answers with a human taking over
Look elsewhere if
- Pricey if you are one person: the cheapest plan is €124 a month for 3 users
- Tight on limits: Pro has 3,000 conversations and 5M AI tokens a month
- Watch out: Business is sold through contact sales, and prices are shown in euros only
- Watch out: a white-label option is quoted separately
How we grade them
| 2.0GPAChatbaseFair | 2.0GPATiledeskFair | |
|---|---|---|
| Value for money | DHobby is $32 a month billed yearly for 700 message credits and 2 members, at the dearer quarter of help desks. What a support team needs, the helpdesk inbox, API and Zendesk links, starts on Standard at $120 for 3 members, and five people need Pro at $400. | D€124 a month on yearly billing (€149 monthly) for 3 users, against $110 for the dearest tenth of customer-support tools. A solo user still pays that floor. |
| Free plan and trial | CA 7-day trial of Hobby, Standard or Pro. The listing doesn't say whether it needs a card, and there's no free plan. | C14 days free with no card, and the code is open source, but there is no free hosted plan. |
| Features | CIt covers the AI agent job: trained on your files and site, a choice of AI models, actions in other tools, and voice from Standard. The human side is thinner, a hand-off inbox from Standard, and the listing shows no ticketing or help center. | CA visual agent designer, a knowledge base, human handoff and channels. The listing shows caps on AI tokens and conversations, and no ticketing or help center is named. |
| Ease of use | CNo store rating on record. You feed it documents and pages, pick a model, set up actions and channels, and check its answers. That's real setup before customers see it. | CNo store rating on record. You build agents in a designer and train them on your content. |
| Platforms and integrations | BA web app with no desktop or phone app, but the agent goes out to websites, WhatsApp, Messenger, Instagram, Slack and email, with Zendesk, Salesforce, HubSpot, Intercom, Shopify and Zapier, and an API from Standard. | BWeb only, with WhatsApp, Messenger, Shopify and Google Calendar connections. |
| Best for | building an AI agent from your own docs | open-source AI chat agents with human handoff |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Chatbase and Tiledesk. How we grade
Price against what you get
Chatbase starts at $32 a month and scores 2.3 out of 4 on features, ease of use and platforms. Tiledesk starts at about $138.53 a month and scores 2.3.
They score the same, and Chatbase starts $106.53 a month lower. Of the other help desk and live chat tools on the chart, 23 score higher than Chatbase for less, and 33 score higher than Tiledesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Tiledesk is open source and self-hostable, according to its own site.
- Chatbase also covers help desk.
- Tiledesk also covers live chat, whatsApp messaging and chatbots.
At a glance
| Chatbase | Tiledesk | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $32 per month for 700 message credits, billed annually ($40 billed monthly) | €124 per month for 3 users, billed annually (€149 billed monthly) |
| Free plan | None | None |
| Free trial | 7-day trial of the Hobby, Standard or Pro plan | 14-day free trial of all features, no credit card required |
| Web | ||
| Made by | Chatbase Inc. | Tiledesk S.r.l. |
| Price read from | chatbase.co | tiledesk.com |
| Checked | Nov 2, 2026 | Nov 13, 2026 |
Worth knowing
Chatbase
- Every plan includes one AI agent; more cost $25 per agent a month.
- Message credits beyond the monthly allowance cost $40 per 1,000 through auto recharge; those credits do not expire.
- Removing the "Powered by Chatbase" branding costs $99 a month.
- Hobby has no API access and no help desk or CRM integrations; those, voice and the helpdesk inbox start on Standard.
Tiledesk
- Pro and Business plans cap AI tokens and monthly conversations; Business is sold through a contact-sales button.
- Prices are shown in euros only.
- Users included are limited to 3 on Pro and 5 on Business.
- A white-label option for agencies and vendors is quoted separately.
Key features
Chatbase
- AI agents trained on your content
- Agents learn from uploaded files, websites and, on Pro, past support tickets, and can re-sync their sources automatically from Standard up.
- Choice of AI model
- Every plan can run agents on models from OpenAI, Anthropic, Google Gemini, Mistral, DeepSeek and others.
- AI actions
- Agents can take actions in other tools, with 5 actions per agent on Hobby, 8 on Standard and 12 on Pro.
- Channels
- Deploy on a website, WhatsApp, Messenger, Instagram, Slack and email; voice agents and phone calls start on Standard.
- Helpdesk hand-off
- Standard adds a Chatbase helpdesk inbox for human replies and integrations that pass conversations to Zendesk, Intercom, Freshdesk, Gorgias and others.
- Analytics
- Basic conversation analytics on every plan; Pro adds advanced analytics and suggestions for content the agent is missing.
Tiledesk
- Visual AI agent designer
- Design Studio builds conversation flows without code, with prompt chains and multiple agents that can hand off to each other.
- Knowledge base with RAG
- Several separate knowledge repositories, hybrid full-text and semantic search, guardrails and search fallbacks.
- Human handoff and agent assist
- AI agents escalate complex chats to people with context, and suggest replies and article links to human agents.
- Multichannel deployment
- One agent can run on the web widget, WhatsApp Business, Facebook Messenger and voice.
- Shopify and calendar use cases
- A Shopify connection syncs the product catalog into chat, and appointment agents link to Google or Outlook calendars.
- Open source and on-premise
- The stack is open source, with an on-premise version that can be installed on your own servers or private cloud, plus open APIs and webhooks.
Plans
Chatbase
Hobby$32
per month for 700 message credits, billed annually ($40 monthly)
1 AI agent, 2 members, 10 MB of training content, basic analytics and basic integrations such as Shopify, Slack, WhatsApp and WordPress.
Standard$120
per month for 4,000 message credits, billed annually ($150 monthly)
3 members, the Chatbase helpdesk inbox, voice and phone calls, outbound campaigns, API access and links to Zendesk, Salesforce, HubSpot and Zapier.
Pro$400
per month for 15,000 message credits, billed annually ($500 monthly)
5 members, 40 MB of training content, 12 AI actions per agent, advanced analytics, source suggestions and past tickets as a training source.
EnterpriseCustom
Custom usage and billing, SSO, HIPAA eligibility, audit logs, custom roles, white-labeling, SLAs and a success manager. Sold through sales.
Tiledesk
Pro€124
per month for 3 users, billed annually (€149 billed monthly)
20 AI agents, 5M AI tokens and 3,000 conversations a month, 300 knowledge base items and priority support.
Business€416
per month for 5 users, billed annually (€499 billed monthly)
50 AI agents, 10M AI tokens and 5,000 conversations a month, 1,000 knowledge base items, dedicated support.
EnterpriseCustom
Unlimited users, agents, tokens, conversations and knowledge base items, with an SLA and an account manager.
Ways to pay less
Chatbase
- Annual discount
20% off with yearly billing
Chatbase's pricing page gives 20% off for yearly billing: Hobby is $32 a month billed yearly against $40 monthly, a saving of $96 a year.
Tiledesk
- Annual discount
2 months free on yearly billing
The pricing page says yearly billing gives 2 months free: Pro is €124 a month billed yearly against €149 monthly.
Common questions
Which is cheaper, Chatbase or Tiledesk?
As of Nov 13, 2026, Chatbase is cheaper to start with: $32 a month, against about $138.53 a month for Tiledesk. Chatbase starts at $32 per month for 700 message credits, billed annually ($40 billed monthly), and Tiledesk starts at €124 per month for 3 users, billed annually (€149 billed monthly).
Which has a free plan, Chatbase or Tiledesk?
As of Nov 13, 2026, neither Chatbase nor Tiledesk has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.