Deskpro
Help desk for cloud or self-hosted use, with seat minimums
Deskpro report card
Weak · out of 4.0 · graded Oct 17, 2026
Best for teams that must host support data themselves
Deskpro is a full help desk, every channel from email to WhatsApp to phone, a help center and 150+ reports, and you can run it on your own servers. That suits public sector, health and education teams with strict data rules. But there's no trial, the minimum is 5 agents at $39, and the AI waits on Professional, sold for at least 10 agents.
Who Deskpro is for
- Great if your support data has to stay on your own servers
- Handy when you run IT or HR requests as well as customer support
- Good for public sector, health and education teams with data rules to meet
Who Deskpro is not for
- Pricey if you're a team of one or two, since you pay for 5 agents regardless
- Skip it if you want to try before you buy, as there's no self-serve trial
- Tight if you want AI help, since Deskpro AI starts on Professional with 10 agents minimum
Why Deskpro gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum.
- FFree plan and trialNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it.
- BFeaturesTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job.
- CEase of useNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone.
- BPlatforms and integrationsWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B.
What these grades rest on. Graded from this listing, whose facts were read from Deskpro's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/deskpro#review"><img src="https://toolgpa.com/badge/deskpro.svg" alt="Deskpro: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Deskpro stands among help desk and live chat tools
Deskpro's GPA of 1.8 is higher than 0 of the 19 other help desk and live chat tools we grade.
It stands best on features (B, above 9 of 19) and worst on free plan and trial (F, above 0).
Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Deskpro’s own letter is outlined.
- DValue for moneyAbove 0 of 19, level with 5
- FFree plan and trialAbove 0 of 19
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Deskpro, or make your own?
Keep it
To replace Deskpro you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other help desk and live chat tools grade higher. It costs $468 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and Jira among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Deskpro’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Deskpro?
Deskpro is a help desk for customer, IT and HR support that puts email, chat, phone, social, WhatsApp and SMS tickets into one inbox, with a branded help center and built-in reports. It runs in Deskpro's cloud or, as Deskpro Private, on your own servers or private cloud, and every plan is sold per agent with a minimum number of agents.
Deskpro is a paid product, starting at $39 per agent / month, billed annually (minimum 5 agents). See every plan
Good for
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
Worth knowing
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Key features
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Deskpro pricing
- Starts at
- $39 per agent / month, billed annually (minimum 5 agents)
- Free plan
- None
- Free trial
- None listed
| Plan | Price | What you get |
|---|---|---|
| Team | $39per agent / month, billed annually | Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports. |
| Professional | $59per agent / month, billed annually | Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync. |
| Enterprise | $99per agent / month, billed annually | Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager. |
| Deskpro Private | Custom | Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request. |
Read from deskpro.com on Oct 17, 2026. Prices change, so confirm with Deskpro before you buy.
Ways to pay less
- NonprofitNon-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Stated on deskpro.com
Works with
Deskpro alternatives
- Deskpro vs Zendesk
Free trial · from $19/mo
- Deskpro vs Freshdesk
Free trial · from $19/mo
- Deskpro vs Zoho Desk
Free plan · from $7/mo
- Deskpro vs Help Scout
Free plan · from $25/mo
- Deskpro vs LiveAgent
Free trial · from $15/mo
Common questions
Is Deskpro free?
No. Deskpro is a paid product, starting at $39 per agent / month, billed annually (minimum 5 agents).
How much does Deskpro cost?
Deskpro lists 4 plans. Team: $39 per agent / month, billed annually. Professional: $59 per agent / month, billed annually. Enterprise: $99 per agent / month, billed annually. Deskpro Private: custom pricing. Prices were read from deskpro.com on Oct 17, 2026.
What platforms does Deskpro work on?
Deskpro is available on Web, iOS and Android.
Does Deskpro offer any discounts?
Deskpro publicly lists the following: Non-profit and education discounts on request.
Does Deskpro have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Deskpro is listed for Web, iOS and Android.
Does Deskpro have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Deskpro is listed for Web, iOS and Android.
Is Deskpro open source?
Deskpro is not described as open source on its own site, as read on Oct 17, 2026.
Can Deskpro be self-hosted?
Yes. Deskpro's own site says it can be run on a server of your own.
Does Deskpro have an API?
Yes. Deskpro offers a public API, according to its own site.
What does Deskpro integrate with?
Deskpro's listing names Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana. A listing names up to eight integrations, so it may connect to more.
Who makes Deskpro?
Deskpro is made by Deskpro Inc. It dates from 2001.
What are the alternatives to Deskpro?
The closest alternatives to Deskpro in our directory are Zendesk, Freshdesk, Zoho Desk, Help Scout and LiveAgent. Each one has a side-by-side comparison with Deskpro.
How does Deskpro compare with other help desk and live chat tools?
Deskpro's GPA of 1.8 is higher than 0 of the 19 other help desk and live chat tools we grade. It stands best on features (B, above 9 of 19) and worst on free plan and trial (F, above 0).
Is Deskpro good value for money?
ToolGPA grades Deskpro D for value for money. Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Could I make my own version of Deskpro?
To replace Deskpro you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other help desk and live chat tools grade higher. It costs $468 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. A real app for iOS and Android. Something home-made would be a web page. It is priced for each person, which means accounts and billing for a team. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.