The Deskpro Insider’s Guide
Everything we know about Deskpro in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Deskpro
The Insider’s Guide
Help desk for cloud or self-hosted use, with seat minimums
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Deskpro’s own pages.
Made by Deskpro Inc. · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Deskpro’s own pages, its app-store listings and our grades. Every fact in it is on Deskpro’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 0 of the 19 other help desk and live chat tools we grade
Deskpro is a help desk for customer, IT and HR support that puts email, chat, phone, social, WhatsApp and SMS tickets into one inbox, with a branded help center and built-in reports. It runs in Deskpro's cloud or, as Deskpro Private, on your own servers or private cloud, and every plan is sold per agent with a minimum number of agents.
To get you started, here are 8 things to know about Deskpro, taken from its own pages and our grades.
- 1
Best for teams that must host support data themselves
That suits public sector, health and education teams with strict data rules.
- 2
Paid plans start at $39 a month for each person
As its pricing page puts it: $39 per agent / month, billed annually (minimum 5 agents).
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Tickets from every channel
Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- 5
Help center
A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- 6
Deskpro AI
Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- 7
A 1.8 GPA, above 0 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Deskpro you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
Deskpro at a glance
- Pricing
- Paid, from $39 per agent / month, billed annually (minimum 5 agents)
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Deskpro Inc., since 2001
- Category
- Help Desks & Live Chat
- Our grade
- 1.8 GPA, weak
The report card
Best for teams that must host support data themselves
Deskpro is a full help desk, every channel from email to WhatsApp to phone, a help center and 150+ reports, and you can run it on your own servers. That suits public sector, health and education teams with strict data rules. But there's no trial, the minimum is 5 agents at $39, and the AI waits on Professional, sold for at least 10 agents.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Team is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. |
| Free plan and trial | F | Nothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. |
| Features | B | Tickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. |
| Ease of use | C | No store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. |
| Platforms and integrations | B | Web, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Deskpro is for
- Great if your support data has to stay on your own servers
- Handy when you run IT or HR requests as well as customer support
- Good for public sector, health and education teams with data rules to meet
Who it is not for
- Pricey if you're a team of one or two, since you pay for 5 agents regardless
- Skip it if you want to try before you buy, as there's no self-serve trial
- Tight if you want AI help, since Deskpro AI starts on Professional with 10 agents minimum
Good to know
Good for
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
Worth knowing
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$39
A month to start, for each person
Deskpro is a paid product, starting at $39 per agent / month, billed annually (minimum 5 agents).
No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it.
Team
$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional
$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise
$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro Private
Custom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
Read from deskpro.com on Oct 17, 2026.
Ways to pay less
Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Stated on deskpro.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Help desk for cloud or self-hosted use, with seat minimums. Here is what it does, as its own site describes it, and what it covers: self-hostable, public API, AI features, help desk, live chat, help center, AI support agent.
Web, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API.
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Where it runs
- Web
- iOS
- Android
What it works with
- Slack
- Microsoft Teams
- Jira
- HubSpot
- Zapier
- GitHub
- Aircall
- Asana
Deskpro is made by Deskpro Inc., and has been around since 2001.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
0/19
Other help desk and live chat tools it is graded above
Deskpro's GPA of 1.8 is higher than 0 of the 19 other help desk and live chat tools we grade.
It stands best on features (B, above 9 of 19) and worst on free plan and trial (F, above 0).
Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 3 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Deskpro’s own letter is outlined.
- DValue for moneyAbove 0 of 19
- FFree plan and trialAbove 0 of 19
- BFeaturesAbove 9 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Deskpro is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Deskpro you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 19 of the 19 other help desk and live chat tools grade higher. It costs $468 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Slack, Microsoft Teams and Jira among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Deskpro’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Freshdesk, Zoho Desk, Help Scout and LiveAgent
The 5 tools Deskpro is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Deskpro is self-hostable, according to its own site.
- Zendesk also covers reports.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers live chat.
- Freshdesk also covers shared inbox and reports.
- 3.4GPA
Zoho Desk
Free plan · from $7/mo
Low-cost ticketing help desk with a free plan for three users.
- Zoho Desk has a free plan. Deskpro does not.
- Deskpro is self-hostable, according to its own site.
- Zoho Desk also covers reports.
- 2.2GPA
Help Scout
Free plan · from $25/mo
Shared inbox and help desk with a knowledge base and AI answers.
- Help Scout has a free plan. Deskpro does not.
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers help desk, live chat, help center and AI support agent.
- 2.6GPA
LiveAgent
Free trial · from $15/mo
Help desk with email tickets, live chat, call center and AI agents.
- Deskpro is self-hostable, according to its own site.
- LiveAgent also covers reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Deskpro free?
No. Deskpro is a paid product, starting at $39 per agent / month, billed annually (minimum 5 agents).
How much does Deskpro cost?
Deskpro lists 4 plans. Team: $39 per agent / month, billed annually.
What platforms does Deskpro work on?
Deskpro is available on Web, iOS and Android.
Does Deskpro offer any discounts?
Deskpro publicly lists the following: Non-profit and education discounts on request.
Does Deskpro have a Windows app?
No Windows app was listed when its pages were read on Oct 17, 2026. Deskpro is listed for Web, iOS and Android.
Does Deskpro have a macOS app?
No macOS app was listed when its pages were read on Oct 17, 2026. Deskpro is listed for Web, iOS and Android.
Is Deskpro open source?
Deskpro is not described as open source on its own site, as read on Oct 17, 2026.
Can Deskpro be self-hosted?
Yes. Deskpro's own site says it can be run on a server of your own.
Does Deskpro have an API?
Yes. Deskpro offers a public API, according to its own site.
What does Deskpro integrate with?
Deskpro's listing names Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana.
Who makes Deskpro?
Deskpro is made by Deskpro Inc. It dates from 2001.
What are the alternatives to Deskpro?
The closest alternatives to Deskpro in our directory are Zendesk, Freshdesk, Zoho Desk, Help Scout and LiveAgent.
How does Deskpro compare with other help desk and live chat tools?
Deskpro's GPA of 1.8 is higher than 0 of the 19 other help desk and live chat tools we grade.
Is Deskpro good value for money?
ToolGPA grades Deskpro D for value for money. Its paid plans start at $39 a month for each person, against a middle price of $24.17 for the category: 15 of the 18 others that charge start lower.
Could I make my own version of Deskpro?
To replace Deskpro you would be making an AI model answering your customers from your own help articles.
Where this guide comes from
The prices, plans, platforms and features were read from Deskpro’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Deskpro's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Deskpro Inc. Prices change, so check deskpro.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Deskpro, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/deskpro
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Deskpro: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/deskpro
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/deskpro/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Deskpro, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Deskpro’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Deskpro is a trademark of its owner, and this guide is not made, paid for or approved by Deskpro Inc. Prices and plans change: check deskpro.com before you buy.