Deskpro vs Zendesk
We give Deskpro a 1.8 GPA and Zendesk a 2.4, out of 4.0. Zendesk grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Zendesk
Ticketing, messaging, help center and AI agents for support teams
How we grade them
| 1.8GPADeskproWeak | 2.4GPAZendeskFair | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | DSupport Team is $19 an agent billed yearly, a little under this category's middle, but it's email tickets only. Chat, phone and a help center start on Suite Team at $55 an agent, above the dearest tenth of help desks, and extra AI resolutions are $1.50 to $2 each. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CA 14-day free trial of Suite Professional with Copilot, which shows you the top of the range. There's no free plan, and the listing doesn't say whether the trial needs a card. Funded startups can get 6 months free. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | BTicketing across email, chat, social and phone, AI agents on every plan, help centers in 40+ languages with forums, voice numbers in 75+ countries, an IVR and reports you ask for in plain words. The whole job is covered. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | B4.5 from 4,219 App Store ratings for the agent app. Prebuilt dashboards and pre-written replies come on every plan, but routing, triggers and automations take setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | BWeb, iPhone and Android, with WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels, and an API. No desktop app, which keeps it off an A. |
| Best for | teams that must host support data themselves | support teams handling email, chat and phone |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and Zendesk. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Zendesk starts at $19 a month for each person and scores 3.0.
Zendesk scores higher and starts $20 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Deskpro for less, and 1 scores higher than Zendesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Deskpro is self-hostable, according to its own site.
- Zendesk also covers reports.
At a glance
| Deskpro | Zendesk | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $19 per agent / month, billed annually ($25 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial of Suite Professional with the Copilot add-on |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | Zendesk, Inc. |
| Price read from | deskpro.com | zendesk.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Deskpro
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
Zendesk
- Support teams handling email, chat and phone in one queue
- Companies that want a public help center tied to their tickets
- Teams planning to hand routine questions to AI agents
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Zendesk
- Support Team covers email ticketing only; live chat, voice and a help center start at Suite Team, $55 per agent / month billed annually.
- AI resolutions beyond the included allowance cost $1.50 each on a committed volume or $2.00 each pay-as-you-go.
- Copilot, which adds Auto Assist and suggested first replies, is an add-on at $50 per agent / month billed annually.
- Phone numbers and call minutes are billed as add-ons, and Suite Enterprise is sold only through the sales team.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Zendesk
- Ticketing across channels
- Email, messaging, phone and social conversations land in one ticket queue, with routing, pre-written responses, triggers and automations.
- AI agents billed per resolution
- AI agents answer email on every plan and chat wherever messaging is on. Each agent seat includes 5 automated resolutions a month (10 on Suite Professional).
- Messaging and live chat
- Suite plans add chat for websites and apps plus WhatsApp, Facebook, Instagram, X, Slack, WeChat and LINE as channels.
- Help center
- Suite Team includes one help center in one language. Suite Professional allows up to 5 help centers in 40+ languages, plus community forums.
- Voice
- Phone support in the browser with toll-free or local numbers from 75+ countries. Suite Professional adds an IVR phone tree.
- Reporting
- Prebuilt analytics dashboards on every plan. Suite Professional adds Quick Reports, which builds reports from questions typed in plain language.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
Zendesk
Support Team$19
per agent / month, billed annually ($25 billed monthly)
Email ticketing with routing, prebuilt dashboards, pre-written replies and automations. No help center, live chat or phone.
Suite Team$55
per agent / month, billed annually ($69 billed monthly)
Adds messaging and live chat, telephony, omnichannel routing, a knowledge base and Action Builder, with one help center in one language.
Suite Professional$115
per agent / month, billed annually ($149 billed monthly)
Adds skills-based routing, an IVR phone tree, AI writing tools, Quick Reports and App Builder, and up to 5 help centers in 40+ languages.
Suite Enterprise + CopilotCustom
Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, a sandbox and custom agent roles. Sold through sales.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Zendesk
- Annual discount
About 20% off with annual billing
Zendesk's pricing page marks annual billing as 20% off: Suite Team is $55 per agent a month billed yearly against $69 billed monthly.
- Startups
Startups: 6 months free, up to 2 years via partners
Funded startups up to Series B and under 10 years old get Suite Professional and Copilot free for 6 months, or 1 to 2 years through VC partners, for up to 50 agents.
