Deskpro vs Freshdesk
We give Deskpro a 1.8 GPA and Freshdesk a 2.4, out of 4.0. Deskpro grades higher on features. Freshdesk grades higher on value for money, the free plan and ease of use. They get the same grade on platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
How we grade them
| 1.8GPADeskproWeak | 2.4GPAFreshdeskFair | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | CGrowth is $19 an agent a month billed yearly, a little under this category's middle of $24, and paying monthly loses the 20% yearly discount. A portal and knowledge base are included, but chat means Freshdesk Omni from $29. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CA 14-day free trial of the Enterprise plan with no card needed, so you see everything. There's no free plan, and the 500 free AI agent sessions come once per account, not every month. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | CEmail ticketing, a shared inbox, a portal and knowledge base, routing, SLAs, reports and an email AI agent. The gap is named in the listing: chat and messaging channels aren't in Freshdesk at all, they're sold as Freshdesk Omni. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | B4.5 from 2,996 App Store ratings for the agent app. Emails turning into tickets is a simple idea to pick up, and occasional helpers can come in on day passes instead of full seats. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | BWeb, iPhone and Android, with Salesforce, HubSpot, Shopify, Jira, Slack, Microsoft Teams and Stripe. There's no desktop app, so it stops at a B. |
| Best for | teams that must host support data themselves | email support with a help center from day one |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and Freshdesk. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Freshdesk starts at $19 a month for each person and scores 2.7.
They score the same, and Freshdesk starts $20 a month lower. Of the other help desk and live chat tools on the chart, 3 score higher than Deskpro for less, and 1 scores higher than Freshdesk for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents). Freshdesk starts at $19 per agent / month, billed annually.
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers live chat.
- Freshdesk also covers shared inbox and reports.
At a glance
| Deskpro | Freshdesk | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $19 per agent / month, billed annually |
| Free plan | None | None |
| Free trial | None listed | 14-day free trial of the Enterprise plan, no credit card needed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | Freshworks Inc. |
| Price read from | deskpro.com | freshworks.com |
| Checked | Oct 17, 2026 | Oct 17, 2026 |
Who each one suits
Deskpro
- Organizations that must keep support data on their own servers
- Public sector, healthcare and education support teams
- IT and HR service desks as well as customer support
Freshdesk
- Support teams that work mainly from email
- Teams wanting a help center and ticket portal on the entry plan
- Companies that bring in occasional helpers on cheap day passes
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Freshdesk
- Freshdesk plans are built around email; chat and messaging channels come with Freshdesk Omni, from $29 per agent / month billed annually.
- Only 500 AI agent sessions are free, once per account; after that sessions cost $49 per 100.
- Freddy AI Copilot costs $29 per agent / month billed annually ($35 monthly) and is not offered on Growth.
- The pricing page shows annual prices only; monthly billing costs more, as the page offers 20% off for paying annually.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Freshdesk
- Ticketing and shared inbox
- Incoming emails become tickets that can be prioritized, assigned and tracked, with internal threads and linked tasks for teammates.
- Freddy AI Agent for email
- An email AI agent replies to customers and works through back-and-forth threads. Each account gets 500 sessions once; more cost $49 per 100.
- Customer portal and knowledge base
- Customers submit tickets and read help articles in a portal. Pro adds portal branding, community forums and article versioning.
- Routing and SLAs
- Business rules dispatch tickets on every plan. Pro adds round-robin and load-balanced assignment and multiple SLA policies; Enterprise adds skill-based routing.
- Freddy AI Copilot
- A paid add-on from Pro up that drafts replies, summarizes long threads, translates in 60+ languages and suggests similar tickets.
- Reports and dashboards
- Standard reports and real-time dashboards on all plans, with custom dashboards on Pro and conversational AI insights on Enterprise.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
Freshdesk
Growth$19
per agent / month, billed annually
Email ticketing and a shared inbox, a customer portal and knowledge base, standard reports, threads and tasks, and roles.
Pro$55
per agent / month, billed annually
Adds a multilingual help desk, custom dashboards, round-robin routing, multiple SLA policies, community forums and 5,000 outside collaborators.
Enterprise$89
per agent / month, billed annually
Adds Freddy AI Insights, skill-based routing, a sandbox, audit logs, IP allowlisting and an approval step for knowledge base articles.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Freshdesk
- Annual discount
Save 20% with annual billing
Freshdesk's pricing page offers 20% off when plans are paid annually rather than monthly.
