Trengo
Shared inbox for WhatsApp, email and chat with AI agents, in euros
Trengo report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for WhatsApp-heavy service teams in Europe
Trengo is a shared inbox built around WhatsApp, with email, Instagram, Messenger, TikTok, chat and SMS beside it, an AI agent and a help center. It's priced in euros as one flat fee for up to 10 people, which is fine for a team of eight and steep for two. And it runs in a browser only, with no phone or desktop app.
Who Trengo is for
- Great if most of your customers reach you on WhatsApp
- Handy when you run a hotel, holiday let or tour business on Booking.com or Airbnb
- Good for teams of eight to ten who want one fixed monthly bill
Who Trengo is not for
- Pricey if you're a team of two or three, as the €299 covers 10 users either way
- Skip it if you answer customers from your phone and want a proper app
- Tight if you're busy, since past 6,000 conversations a year it's €15 per 100 more
Why Trengo gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyBoost is €299 a month billed yearly (€349 monthly) for up to 10 users, so a team of five pays about €60 a head, well above the dearest tenth of help desks at $39. On your own, it's the full €299. It does include 6,000 conversations a year and the WhatsApp API.
- CFree plan and trialA 7-day free trial with no card needed, which is short for a tool this costly. There's no free plan after it.
- BFeaturesOne inbox for email, WhatsApp, Instagram, Messenger, TikTok, chat and SMS, the HelpMate AI agent, a help center, multi-step automations and links to stores, CRMs and booking sites. Phone calling is an add-on, but the job is covered.
- CEase of useNo store rating on record. You connect the WhatsApp Business API and each other channel, then set up AI flows, and the AI Journeys part is still marked as a beta.
- BPlatforms and integrationsIt runs in a browser only, with no app for phones or computers, though you can add it to a phone's home screen. The connections help: Shopify, WooCommerce, Magento, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb, plus an API.
What these grades rest on. Graded from this listing, whose facts were read from Trengo's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/trengo#review"><img src="https://toolgpa.com/badge/trengo.svg" alt="Trengo: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Trengo stands among help desk and live chat tools
Trengo's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2.
It stands best on features (B, above 9 of 19) and worst on value for money (D, above 0).
Its paid plans start at about $335.06 a month, against a middle price of $24.17 for the category: 18 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Trengo’s own letter is outlined.
- DValue for moneyAbove 0 of 19, level with 5
- CFree plan and trialAbove 1 of 19, level with 16
- BFeaturesAbove 9 of 19, level with 10
- CEase of useAbove 0 of 19, level with 15
- BPlatforms and integrationsAbove 0 of 19, level with 15
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Trengo, or make your own?
Keep it
To replace Trengo you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. It costs $4,020.71 a year.
What you could make
- Help center: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- It plugs into other products, Shopify, WooCommerce and Magento 2 among them, and has an API.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Trengo’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Trengo?
Trengo is a customer service and sales inbox from the Netherlands that brings email, WhatsApp, Instagram, Facebook, live chat, SMS and voice into one shared view. Plans are a flat monthly fee that includes a set number of users and conversations, and its HelpMate AI agent adds a small charge for each conversation it handles.
Trengo is a paid product with a free trial, starting at €299 per month for up to 10 users, billed annually (€349 billed monthly). See every plan
Good for
- European businesses that handle much of their service over WhatsApp
- Hospitality, travel and leisure companies using booking platforms
- Teams of up to 10 or 20 people who want one fixed monthly price
Worth knowing
- Prices are set in euros; the dollar view on the pricing page converts them at a live exchange rate.
- Conversations past the allowance cost €18 per 100 billed monthly (€15 yearly); AI-handled ones add €0.30 each (€0.25 yearly).
- Extra users cost €30 a month on Boost and €50 on Pro (€25 and €40 yearly); broadcasting and phone calling are add-ons.
- There are no native apps: Trengo runs in a browser and can be added to a phone's home screen.
Key features
- One inbox for messaging channels
- Email, WhatsApp, Instagram, Facebook Messenger, TikTok, live chat and SMS arrive in one shared inbox with assignment, labels, mentions and internal comments.
- Official WhatsApp Business API
- WhatsApp is built in on every plan, and WhatsApp service conversations are not charged; broadcast campaigns over messaging apps are an add-on.
- HelpMate AI agent
- An AI agent that suggests and sends replies on its own, with an AI surcharge on each conversation it handles and reports on how it resolves questions.
- AI Journeys
- Automations that run conversations and workflows across several steps and channels. The pricing page marks it as a beta whose packaging may change.
- Help center
- A customer help center hosted at help.trengo.com, which can be moved to your own domain.
- Store, booking and CRM links
- Integrations with Shopify, WooCommerce, Magento, HubSpot and Salesforce, and with holiday and booking platforms such as Booking.com and Airbnb.
Trengo pricing
- Starts at
- €299 per month for up to 10 users, billed annually (€349 billed monthly)
- Free plan
- None
- Free trial
- 7-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Boost | €299per month for up to 10 users, billed annually (€349 billed monthly) | Unified inbox, WhatsApp Business API, website widget, auto and quick replies; 6,000 conversations a year billed annually, or 500 a month billed monthly. |
| Pro | €499per month for up to 20 users, billed annually (€599 billed monthly) | Adds API actions in AI flows, custom integrations through the API, enforced 2FA and phone support; 18,000 conversations a year, or 1,500 a month. |
| Enterprise | Custom | Custom users and conversations, custom-built integrations and channels, a dedicated success manager and full voice integration. Sold through sales. |
Read from trengo.com on Oct 17, 2026. Prices change, so confirm with Trengo before you buy.
Ways to pay less
- Annual discountUp to 20% off with annual billing
Trengo's pricing page says annual billing saves up to 20%: Boost is €299 a month billed annually against €349 monthly, and Pro €499 against €599.
Stated on trengo.com
Works with
- Shopify
- WooCommerce
- Magento 2
- HubSpot
- Salesforce
- Pipedrive
- Booking.com
- Airbnb
Trengo alternatives
- Trengo vs Zendesk
Free trial · from $19/mo
- Trengo vs Intercom
Free trial · from $29/mo
- Trengo vs Front
Free trial · from $25/mo
- Trengo vs Gorgias
Free trial · from $10/mo
- Trengo vs Freshdesk
Free trial · from $19/mo
Common questions
Is Trengo free?
No, Trengo is a paid product, but you can try it first. 7-day free trial, no credit card required.
How much does Trengo cost?
Trengo lists 3 plans. Boost: €299 per month for up to 10 users, billed annually (€349 billed monthly). Pro: €499 per month for up to 20 users, billed annually (€599 billed monthly). Enterprise: custom pricing. Prices were read from trengo.com on Oct 17, 2026.
What platforms does Trengo work on?
Trengo is available on Web.
Does Trengo offer any discounts?
Trengo publicly lists the following: Up to 20% off with annual billing.
Does Trengo have an Android app?
No Android app was listed when its pages were read on Oct 17, 2026. Trengo is listed for Web.
Does Trengo have an iPhone app?
No iPhone app was listed when its pages were read on Oct 17, 2026. Trengo is listed for Web.
Is Trengo open source?
Trengo is not described as open source on its own site, as read on Oct 17, 2026.
Does Trengo have an API?
Yes. Trengo offers a public API, according to its own site.
What does Trengo integrate with?
Trengo's listing names Shopify, WooCommerce, Magento 2, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb. A listing names up to eight integrations, so it may connect to more.
Who makes Trengo?
Trengo is made by Trengo. It dates from 2017.
What are the alternatives to Trengo?
The closest alternatives to Trengo in our directory are Zendesk, Intercom, Front, Gorgias and Freshdesk. Each one has a side-by-side comparison with Trengo.
How does Trengo compare with other help desk and live chat tools?
Trengo's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2. It stands best on features (B, above 9 of 19) and worst on value for money (D, above 0).
Is Trengo good value for money?
ToolGPA grades Trengo D for value for money. Its paid plans start at about $335.06 a month, against a middle price of $24.17 for the category: 18 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Could I make my own version of Trengo?
To replace Trengo you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. It costs $4,020.71 a year. What you could not make: One mailbox that several people work at once. An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. It plugs into other products, Shopify, WooCommerce and Magento 2 among them, and has an API. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.