The Trengo Insider’s Guide
Everything we know about Trengo in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Trengo
The Insider’s Guide
Shared inbox for WhatsApp, email and chat with AI agents, in euros
Every plan, grade, refund rule and rival among help desk and live chat tools, read from Trengo’s own pages.
Made by Trengo · checked Oct 17, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Trengo’s own pages, its app-store listings and our grades. Every fact in it is on Trengo’s page too, where it is kept up to date. Checked Oct 17, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 3 of the 19 other help desk and live chat tools we grade
Trengo is a customer service and sales inbox from the Netherlands that brings email, WhatsApp, Instagram, Facebook, live chat, SMS and voice into one shared view. Plans are a flat monthly fee that includes a set number of users and conversations, and its HelpMate AI agent adds a small charge for each conversation it handles.
To get you started, here are 9 things to know about Trengo, taken from its own pages and our grades.
You connect the WhatsApp Business API and each other channel, then set up AI flows, and the AI Journeys part is still marked as a beta.
- 1
Best for WhatsApp-heavy service teams in Europe
And it runs in a browser only, with no phone or desktop app.
- 2
Paid plans start at about $335.06 a month
As its pricing page puts it: €299 per month for up to 10 users, billed annually (€349 billed monthly).
- 3
You can try it first
7-day free trial, no credit card required
- 4
It runs on Web
Web.
- 5
One inbox for messaging channels
Email, WhatsApp, Instagram, Facebook Messenger, TikTok, live chat and SMS arrive in one shared inbox with assignment, labels, mentions and internal comments.
- 6
Official WhatsApp Business API
WhatsApp is built in on every plan, and WhatsApp service conversations are not charged; broadcast campaigns over messaging apps are an add-on.
- 7
HelpMate AI agent
An AI agent that suggests and sends replies on its own, with an AI surcharge on each conversation it handles and reports on how it resolves questions.
- 8
A 2.2 GPA, above 3 of 19
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Trengo you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
Trengo at a glance
- Pricing
- Free trial, from €299 per month for up to 10 users, billed annually (€349 billed monthly)
- Free plan
- No
- Free trial
- 7-day free trial, no credit card required
- Runs on
- Web
- Made by
- Trengo, since 2017
- Category
- Help Desks & Live Chat
- Our grade
- 2.2 GPA, fair
The report card
Best for WhatsApp-heavy service teams in Europe
Trengo is a shared inbox built around WhatsApp, with email, Instagram, Messenger, TikTok, chat and SMS beside it, an AI agent and a help center. It's priced in euros as one flat fee for up to 10 people, which is fine for a team of eight and steep for two. And it runs in a browser only, with no phone or desktop app.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Boost is €299 a month billed yearly (€349 monthly) for up to 10 users, so a team of five pays about €60 a head, well above the dearest tenth of help desks at $39. On your own, it's the full €299. It does include 6,000 conversations a year and the WhatsApp API. |
| Free plan and trial | C | A 7-day free trial with no card needed, which is short for a tool this costly. There's no free plan after it. |
| Features | B | One inbox for email, WhatsApp, Instagram, Messenger, TikTok, chat and SMS, the HelpMate AI agent, a help center, multi-step automations and links to stores, CRMs and booking sites. Phone calling is an add-on, but the job is covered. |
| Ease of use | C | No store rating on record. You connect the WhatsApp Business API and each other channel, then set up AI flows, and the AI Journeys part is still marked as a beta. |
| Platforms and integrations | B | It runs in a browser only, with no app for phones or computers, though you can add it to a phone's home screen. The connections help: Shopify, WooCommerce, Magento, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb, plus an API. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Trengo is for
- Great if most of your customers reach you on WhatsApp
- Handy when you run a hotel, holiday let or tour business on Booking.com or Airbnb
- Good for teams of eight to ten who want one fixed monthly bill
Who it is not for
- Pricey if you're a team of two or three, as the €299 covers 10 users either way
- Skip it if you answer customers from your phone and want a proper app
- Tight if you're busy, since past 6,000 conversations a year it's €15 per 100 more
Good to know
Good for
- European businesses that handle much of their service over WhatsApp
- Hospitality, travel and leisure companies using booking platforms
- Teams of up to 10 or 20 people who want one fixed monthly price
Worth knowing
- Prices are set in euros; the dollar view on the pricing page converts them at a live exchange rate.
- Conversations past the allowance cost €18 per 100 billed monthly (€15 yearly); AI-handled ones add €0.30 each (€0.25 yearly).
- Extra users cost €30 a month on Boost and €50 on Pro (€25 and €40 yearly); broadcasting and phone calling are add-ons.
- There are no native apps: Trengo runs in a browser and can be added to a phone's home screen.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
~$335.06
A month to start
Trengo is a paid product with a free trial, starting at €299 per month for up to 10 users, billed annually (€349 billed monthly).
Boost
€299
per month for up to 10 users, billed annually (€349 billed monthly)
Unified inbox, WhatsApp Business API, website widget, auto and quick replies; 6,000 conversations a year billed annually, or 500 a month billed monthly.
Pro
€499
per month for up to 20 users, billed annually (€599 billed monthly)
Adds API actions in AI flows, custom integrations through the API, enforced 2FA and phone support; 18,000 conversations a year, or 1,500 a month.
Enterprise
Custom
Custom users and conversations, custom-built integrations and channels, a dedicated success manager and full voice integration. Sold through sales.
Trying it first
7-day free trial, no credit card required
Read from trengo.com on Oct 17, 2026.
Ways to pay less
Annual discount
Up to 20% off with annual billing
Trengo's pricing page says annual billing saves up to 20%: Boost is €299 a month billed annually against €349 monthly, and Pro €499 against €599.
Stated on trengo.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Shared inbox for WhatsApp, email and chat with AI agents, in euros. Here is what it does, as its own site describes it, and what it covers: public API, shared inbox, live chat, help center, AI support agent.
Phone calling is an add-on, but the job is covered.
- One inbox for messaging channels
- Email, WhatsApp, Instagram, Facebook Messenger, TikTok, live chat and SMS arrive in one shared inbox with assignment, labels, mentions and internal comments.
- Official WhatsApp Business API
- WhatsApp is built in on every plan, and WhatsApp service conversations are not charged; broadcast campaigns over messaging apps are an add-on.
- HelpMate AI agent
- An AI agent that suggests and sends replies on its own, with an AI surcharge on each conversation it handles and reports on how it resolves questions.
- AI Journeys
- Automations that run conversations and workflows across several steps and channels. The pricing page marks it as a beta whose packaging may change.
- Help center
- A customer help center hosted at help.trengo.com, which can be moved to your own domain.
- Store, booking and CRM links
- Integrations with Shopify, WooCommerce, Magento, HubSpot and Salesforce, and with holiday and booking platforms such as Booking.com and Airbnb.
Where it runs
- Web
What it works with
- Shopify
- WooCommerce
- Magento 2
- HubSpot
- Salesforce
- Pipedrive
- Booking.com
- Airbnb
Trengo is made by Trengo, and has been around since 2017.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
3/19
Other help desk and live chat tools it is graded above
Trengo's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2.
It stands best on features (B, above 9 of 19) and worst on value for money (D, above 0).
Its paid plans start at about $335.06 a month, against a middle price of $24.17 for the category: 18 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 4 tools score higher and cost less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Trengo’s own letter is outlined.
- DValue for moneyAbove 0 of 19
- CFree plan and trialAbove 1 of 19
- BFeaturesAbove 9 of 19
- CEase of useAbove 0 of 19
- BPlatforms and integrationsAbove 0 of 19
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. Trengo is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Trengo you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 19 other help desk and live chat tools grade higher. It costs $4,020.71 a year.
What you could make
- Help center: an app builder makes this well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- It plugs into other products, Shopify, WooCommerce and Magento 2 among them, and has an API.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Trengo’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zendesk, Intercom, Front, Gorgias and Freshdesk
The 5 tools Trengo is most often weighed against, with where each one differs from it.
- 2.4GPA
Zendesk
Free trial · from $19/mo
Ticketing, messaging, help center and AI agents for support teams.
- Only Zendesk lists iOS and Android apps.
- Trengo also covers shared inbox.
- Zendesk also covers reports and help desk.
- 2.4GPA
Intercom
Free trial · from $29/mo
Helpdesk with live chat and the Fin AI agent priced per outcome.
- Only Intercom lists iOS and Android apps.
- Intercom also covers reports and help desk.
- 2.4GPA
Front
Free trial · from $25/mo
Shared inbox and customer operations platform with AI and ticketing.
- Only Front lists macOS, Windows, iOS and Android apps.
- Trengo also covers live chat, help center and AI support agent.
- Front also covers workflow automation.
- 2.8GPA
Gorgias
Free trial · from $10/mo
Ecommerce help desk priced by tickets, with a paid-per-use AI agent.
- Only Gorgias lists iOS and Android apps.
- Trengo also covers shared inbox.
- Gorgias also covers reports and help desk.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- Only Freshdesk lists iOS and Android apps.
- Trengo also covers live chat.
- Freshdesk also covers reports and help desk.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Trengo free?
No, Trengo is a paid product, but you can try it first. 7-day free trial, no credit card required.
How much does Trengo cost?
Trengo lists 3 plans. Boost: €299 per month for up to 10 users, billed annually (€349 billed monthly).
What platforms does Trengo work on?
Trengo is available on Web.
Does Trengo offer any discounts?
Trengo publicly lists the following: Up to 20% off with annual billing.
Does Trengo have an Android app?
No Android app was listed when its pages were read on Oct 17, 2026. Trengo is listed for Web.
Does Trengo have an iPhone app?
No iPhone app was listed when its pages were read on Oct 17, 2026. Trengo is listed for Web.
Is Trengo open source?
Trengo is not described as open source on its own site, as read on Oct 17, 2026.
Does Trengo have an API?
Yes. Trengo offers a public API, according to its own site.
What does Trengo integrate with?
Trengo's listing names Shopify, WooCommerce, Magento 2, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb.
Who makes Trengo?
Trengo is made by Trengo. It dates from 2017.
What are the alternatives to Trengo?
The closest alternatives to Trengo in our directory are Zendesk, Intercom, Front, Gorgias and Freshdesk.
How does Trengo compare with other help desk and live chat tools?
Trengo's GPA of 2.2 is higher than 3 of the 19 other help desk and live chat tools we grade, and level with 2.
Is Trengo good value for money?
ToolGPA grades Trengo D for value for money. Its paid plans start at about $335.06 a month, against a middle price of $24.17 for the category: 18 of the 18 others that charge start lower.
Could I make my own version of Trengo?
To replace Trengo you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from Trengo’s own pages on Oct 17, 2026, and the grades were given on Oct 17, 2026. Graded from this listing, whose facts were read from Trengo's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Trengo. Prices change, so check trengo.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
1,858
Tools graded, in 46 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
1,858
tools graded
46
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Trengo, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/trengo
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Trengo: The Insider's Guide", checked Oct 17, 2026. https://toolgpa.com/tools/trengo
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/trengo/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after Trengo, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 20 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- tawk.to Insider's GuideFree live chat, ticketing and help center, with paid add-ons3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Trengo’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Trengo is a trademark of its owner, and this guide is not made, paid for or approved by Trengo. Prices and plans change: check trengo.com before you buy.