Alternatives · Help Desks
Trengo alternatives
Trengo compared with 6 alternatives: Zendesk, Intercom, Front, Gorgias, Freshdesk and 1 more.
Trengo is a paid product with a free trial, starting at €299 per month for up to 10 users, billed annually (€349 billed monthly). None of the alternatives has a free plan. 6 more offer a free trial.
6 tools · Listings checked up to Oct 17, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| TrengoThis tool | Free trial · from €299/mo | Trial only | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| Front | Free trial · from $25/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Gorgias | Free trial · from $10/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Helpwise | Free trial · from $12/mo | Trial only | Web, iOS, Android |
Price against what you get
Trengo starts at about $335.06 a month and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 5 alternatives on this chart scores higher and starts lower: Zendesk.
Intercom, Gorgias, Freshdesk and Helpwise start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Trengo
- Free trial · from $19/mo
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Zendesk lists iOS and Android apps.
- Zendesk also covers reports and help desk.
- Trengo also covers shared inbox.
Suits: Support teams handling email, chat and phone in one queue
- Free trial · from $29/mo
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly). Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Intercom lists iOS and Android apps.
- Intercom also covers reports and help desk.
Suits: Software and app companies that support customers through in-app chat
- Free trial · from $25/mo
Front
Shared inbox and customer operations platform with AI and ticketing
- Front starts at $25 per seat / month, billed annually. Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Front lists macOS, Windows, iOS and Android apps.
- Front also covers workflow automation.
- Trengo also covers live chat, help center and AI support agent.
Suits: Support and operations teams working shared addresses at volume
- Free trial · from $10/mo
Gorgias
Ecommerce help desk priced by tickets, with a paid-per-use AI agent
- Gorgias starts at $10 per month for 50 tickets, billed monthly. Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Gorgias lists iOS and Android apps.
- Gorgias also covers reports and help desk.
- Trengo also covers shared inbox.
Suits: Shopify and other online stores handling order questions
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Freshdesk lists iOS and Android apps.
- Freshdesk also covers reports and help desk.
- Trengo also covers live chat.
Suits: Support teams that work mainly from email
- Free trial · from $12/mo
Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
- Helpwise starts at $12 per user / month, billed annually ($15 billed monthly). Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
- Only Helpwise lists iOS and Android apps.
- Helpwise also covers help desk.
- Trengo also covers AI support agent.
Suits: Small teams moving support off a shared Gmail or Outlook address
Limits worth knowing in Trengo
- Prices are set in euros; the dollar view on the pricing page converts them at a live exchange rate.
- Conversations past the allowance cost €18 per 100 billed monthly (€15 yearly); AI-handled ones add €0.30 each (€0.25 yearly).
- Extra users cost €30 a month on Boost and €50 on Pro (€25 and €40 yearly); broadcasting and phone calling are add-ons.
- There are no native apps: Trengo runs in a browser and can be added to a phone's home screen.
Common questions
What are the alternatives to Trengo?
The alternatives to Trengo in this directory are Zendesk, Intercom, Front, Gorgias, Freshdesk and Helpwise. Each one has a side-by-side comparison with Trengo.
Is there a free alternative to Trengo?
None of the alternatives listed here has a free plan. Zendesk, Intercom, Front, Gorgias, Freshdesk and Helpwise offer a free trial.
Which Trengo alternatives work on Windows?
The Trengo listing does not include a Windows app. Front lists one.
Which Trengo alternatives work on macOS?
The Trengo listing does not include a macOS app. Front lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 4, 2026 to Oct 17, 2026. Vendors change prices without notice, so confirm on their site before you buy.