Cliengo vs Trengo (2026): which should you pick?
As of Nov 13, 2026, Trengo grades higher than Cliengo: 2.2 against 2.0 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Trengo grades higher on features. They get the same grade on value for money, the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Cliengo
AI chatbots and a shared inbox for WhatsApp, web and Instagram
Trengo
Shared inbox for WhatsApp, email and chat with AI agents, in euros
Which one is for you
Pick Cliengo if
- Fits if you sell to Spanish-speaking customers on WhatsApp and the web
- Works for lead capture that hands leads to a CRM
Look elsewhere if
- Pricey if you are one person: Premium is $119 for 3 users
- Tight on limits: 2,000 AI conversations on Premium, 4,000 on Business
- Watch out: Meta's WhatsApp message and template fees are not in the plan
- Watch out: WhatsApp API access costs extra on Premium, and the site is in Spanish
Pick Trengo if
- Fits if most of your customers reach you on WhatsApp
- Works for hotel, holiday let or tour teams of eight to ten on Booking.com or Airbnb
Look elsewhere if
- Pricey if you're a team of two or three, as the €299 covers 10 users either way
- Skip it if you answer customers from your phone and want a proper app, as it runs in a browser only
- Tight if you're busy: past 6,000 conversations a year it's €15 per 100 more, and AI-handled ones add €0.25 each
- Watch out: broadcasting and phone calling are add-ons, and extra users cost €25 a month each billed yearly on Boost
- Watch out: prices are set in euros, so the dollar figure moves with the exchange rate, and AI Journeys is still a beta
How we grade them
| 2.0GPACliengoFair | 2.2GPATrengoFair | |
|---|---|---|
| Value for money | D$119 a month for 3 users on monthly billing, at the dearest tenth of customer-support tools ($110), and a single person still pays it. | DBoost is €299 a month billed yearly (€349 monthly) for up to 10 users, so a team of five pays about €60 a head, well above the dearest tenth of help desks at $39. On your own, it's the full €299. It does include 6,000 conversations a year and the WhatsApp API. |
| Free plan and trial | CA 14-day trial with full access and no card. There is no free plan. | CA 7-day free trial with no card needed, which is short for a tool this costly. There's no free plan after it. |
| Features | CAI agents, a shared inbox, Copilot, campaigns and CRM links. The listing shows caps on AI conversations and WhatsApp API access as an extra on Premium. | BOne inbox for email, WhatsApp, Instagram, Messenger, TikTok, chat and SMS, the HelpMate AI agent, a help center, multi-step automations and links to stores, CRMs and booking sites. Phone calling is an add-on, but the job is covered. |
| Ease of use | CNo store rating on record. You train agents on your content and connect your channels. | CNo store rating on record. You connect the WhatsApp Business API and each other channel, then set up AI flows, and the AI Journeys part is still marked as a beta. |
| Platforms and integrations | BWeb only, with WhatsApp, Instagram, Messenger, Google Ads and Analytics, and WordPress connections. | BIt runs in a browser only, with no app for phones or computers, though you can add it to a phone's home screen. The connections help: Shopify, WooCommerce, Magento, HubSpot, Salesforce, Pipedrive, Booking.com and Airbnb, plus an API. |
| Best for | AI chatbots for WhatsApp and web in Spanish | WhatsApp-heavy service teams in Europe |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cliengo and Trengo. How we grade
Price against what you get
Cliengo starts at $119 a month and scores 2.3 out of 4 on features, ease of use and platforms. Trengo starts at about $334.04 a month and scores 2.7.
Trengo scores higher, and starts $215.04 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 32 score higher than Cliengo for less, and 5 score higher than Trengo for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Cliengo also covers whatsApp messaging and chatbots.
- Trengo also covers help center.
At a glance
| Cliengo | Trengo | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $119 per month for 3 users, billed monthly | €299 per month for up to 10 users, billed annually (€349 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial with full access to the chosen plan, no card required | 7-day free trial, no credit card required |
| Web | ||
| Made by | Cliengo | Trengo |
| Price read from | cliengo.com | trengo.com |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Cliengo
- Plans cap AI conversations (2,000 or 4,000 a month); a conversation counts as a 24-hour session across all channels.
- WhatsApp message and template costs charged by Meta are not included in the plan prices.
- WhatsApp API access is an extra-cost item on Premium; Business includes one line.
- The pricing page and site are in Spanish; payments are processed in US dollars.
Trengo
- Prices are set in euros; the dollar view on the pricing page converts them at a live exchange rate.
- Conversations past the allowance cost €18 per 100 billed monthly (€15 yearly); AI-handled ones add €0.30 each (€0.25 yearly).
- Extra users cost €30 a month on Boost and €50 on Pro (€25 and €40 yearly); broadcasting and phone calling are add-ons.
- There are no native apps: Trengo runs in a browser and can be added to a phone's home screen.
Key features
Cliengo
- Multichannel inbox
- Messages from the website, Instagram, Facebook Messenger and WhatsApp arrive in one inbox with each customer's history.
- AI agents trained on your content
- The AI learns from a website, PDFs and FAQs, answers around the clock, qualifies leads and hands them to a person.
- Copilot
- Summarizes conversations, flags objections and reports response times and volume for the team.
- WhatsApp campaigns
- Bulk or segmented WhatsApp messages can be sent from the platform, with conversions tracked through to the sale.
- CRM and ad integrations
- Leads go to the CRM chosen for each chatbot, and Google Ads, Analytics 4 and Tag Manager track results; webhooks and an API cover the rest.
Trengo
- One inbox for messaging channels
- Email, WhatsApp, Instagram, Facebook Messenger, TikTok, live chat and SMS arrive in one shared inbox with assignment, labels, mentions and internal comments.
- Official WhatsApp Business API
- WhatsApp is built in on every plan, and WhatsApp service conversations are not charged; broadcast campaigns over messaging apps are an add-on.
- HelpMate AI agent
- An AI agent that suggests and sends replies on its own, with an AI surcharge on each conversation it handles and reports on how it resolves questions.
- AI Journeys
- Automations that run conversations and workflows across several steps and channels. The pricing page marks it as a beta whose packaging may change.
- Help center
- A customer help center hosted at help.trengo.com, which can be moved to your own domain.
- Store, booking and CRM links
- Integrations with Shopify, WooCommerce, Magento, HubSpot and Salesforce, and with holiday and booking platforms such as Booking.com and Airbnb.
Plans
Cliengo
Premium$119
per month for 3 users, billed monthly
3 operators, 10 AI agents, 2,000 AI conversations a month, Copilot, tagging and Google Ads integration.
Business$259
per month for 5 users, billed monthly
5 operators, up to 20 AI agents, 4,000 AI conversations a month, outbound messages and one WhatsApp API line.
CorporateCustom
Users, AI agents and conversations sized to the operation, with custom integrations and development.
Trengo
Boost€299
per month for up to 10 users, billed annually (€349 billed monthly)
Unified inbox, WhatsApp Business API, website widget, auto and quick replies; 6,000 conversations a year billed annually, or 500 a month billed monthly.
Pro€499
per month for up to 20 users, billed annually (€599 billed monthly)
Adds API actions in AI flows, custom integrations through the API, enforced 2FA and phone support; 18,000 conversations a year, or 1,500 a month.
EnterpriseCustom
Custom users and conversations, custom-built integrations and channels, a dedicated success manager and full voice integration. Sold through sales.
Ways to pay less
Cliengo
No public discounts listed.
Trengo
- Annual discount
Up to 20% off with annual billing
Trengo's pricing page says annual billing saves up to 20%: Boost is €299 a month billed annually against €349 monthly, and Pro €499 against €599.
Common questions
Which is cheaper, Cliengo or Trengo?
As of Nov 13, 2026, Cliengo is cheaper to start with: $119 a month, against about $334.04 a month for Trengo. Cliengo starts at $119 per month for 3 users, billed monthly, and Trengo starts at €299 per month for up to 10 users, billed annually (€349 billed monthly).
Which has a free plan, Cliengo or Trengo?
As of Nov 13, 2026, neither Cliengo nor Trengo has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.