Cliengo vs Zipchat (2026): which should you pick?
As of Nov 13, 2026, Zipchat grades higher than Cliengo: 2.2 against 2.0 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Zipchat grades higher on value for money. They get the same grade on the free plan, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Cliengo
AI chatbots and a shared inbox for WhatsApp, web and Instagram
Which one is for you
Pick Cliengo if
- Fits if you sell to Spanish-speaking customers on WhatsApp and the web
- Works for lead capture that hands leads to a CRM
Look elsewhere if
- Pricey if you are one person: Premium is $119 for 3 users
- Tight on limits: 2,000 AI conversations on Premium, 4,000 on Business
- Watch out: Meta's WhatsApp message and template fees are not in the plan
- Watch out: WhatsApp API access costs extra on Premium, and the site is in Spanish
Pick Zipchat if
- Fits if you run a Shopify, WooCommerce or BigCommerce store and want shoppers answered round the clock
- Works for stores that want an AI agent to hand off to a person
Look elsewhere if
- Skip it if you want a free plan, as every plan starts with a 7-day trial
- Tight if you get lots of chats, since Starter covers 750 AI replies and extra replies cost $49 per 250
- Not for you if you do not sell through an online store, as it is built for store platforms
- Watch out: Meta charges a per-chat fee for WhatsApp marketing campaigns, given as $0.02 per chat started in the US
How we grade them
| 2.0GPACliengoFair | 2.2GPAZipchatFair | |
|---|---|---|
| Value for money | D$119 a month for 3 users on monthly billing, at the dearest tenth of customer-support tools ($110), and a single person still pays it. | CStarter is $64 a month on annual billing for 750 replies, which is in the dearer end of support tools, where the middle is $29. Pro is $240 for 3,000. |
| Free plan and trial | CA 14-day trial with full access and no card. There is no free plan. | C7-day free trial on every plan. No free plan, and the listing does not say a card is needed. |
| Features | CAI agents, a shared inbox, Copilot, campaigns and CRM links. The listing shows caps on AI conversations and WhatsApp API access as an extra on Premium. | CAI replies across channels, product recommendations, cart recovery, order tracking and returns, with human handoff. It is built for online stores, not general support. |
| Ease of use | CNo store rating on record. You train agents on your content and connect your channels. | CNo store rating on record. You connect your store and teach it your policies. |
| Platforms and integrations | BWeb only, with WhatsApp, Instagram, Messenger, Google Ads and Analytics, and WordPress connections. | BWeb only, with 7 integrations on record. |
| Best for | AI chatbots for WhatsApp and web in Spanish | an online store that wants an AI agent answering shoppers |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cliengo and Zipchat. How we grade
Price against what you get
Cliengo starts at $119 a month and scores 2.3 out of 4 on features, ease of use and platforms. Zipchat starts at $64 a month and scores 2.3.
They score the same, and Zipchat starts $55 a month lower. Of the other help desk and live chat tools on the chart, 32 score higher than Cliengo for less, and 27 score higher than Zipchat for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Cliengo also covers shared inbox and live chat.
At a glance
| Cliengo | Zipchat | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $119 per month for 3 users, billed monthly | $64 per month for 750 replies, billed annually ($80 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial with full access to the chosen plan, no card required | 7-day free trial on every plan |
| Web | ||
| Made by | Cliengo | Zipchat |
| Price read from | cliengo.com | zipchat.ai |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Cliengo
- Plans cap AI conversations (2,000 or 4,000 a month); a conversation counts as a 24-hour session across all channels.
- WhatsApp message and template costs charged by Meta are not included in the plan prices.
- WhatsApp API access is an extra-cost item on Premium; Business includes one line.
- The pricing page and site are in Spanish; payments are processed in US dollars.
Zipchat
- There is no free plan; every plan starts with a 7-day trial.
- Starter covers 750 AI replies a month, and extra replies cost $49 per 250 (500 on Scale Plus).
- It is built for online stores, with Shopify, WooCommerce and BigCommerce listed as store platforms.
- Meta charges a per-chat fee for WhatsApp marketing campaigns; the page gives $0.02 per chat started in the US.
Key features
Cliengo
- Multichannel inbox
- Messages from the website, Instagram, Facebook Messenger and WhatsApp arrive in one inbox with each customer's history.
- AI agents trained on your content
- The AI learns from a website, PDFs and FAQs, answers around the clock, qualifies leads and hands them to a person.
- Copilot
- Summarizes conversations, flags objections and reports response times and volume for the team.
- WhatsApp campaigns
- Bulk or segmented WhatsApp messages can be sent from the platform, with conversions tracked through to the sale.
- CRM and ad integrations
- Leads go to the CRM chosen for each chatbot, and Google Ads, Analytics 4 and Tag Manager track results; webhooks and an API cover the rest.
Zipchat
- AI replies across channels
- One AI agent answers on website chat, WhatsApp, Instagram, Messenger and email, drawing on the store's product catalog and trained pages.
- Product recommendations
- The agent recommends items from the live catalog and can add them to the cart without the shopper leaving the chat.
- Abandoned cart recovery
- Messages shoppers about carts they left behind, and WhatsApp broadcast campaigns can be sent from the same account.
- Order tracking and returns
- Handles where-is-my-order questions and, over email, returns and order changes, using store data from the connected platform.
- Human handoff
- Every plan includes unlimited team members, so staff can step in when a customer asks for a person or the question is complex.
Plans
Cliengo
Premium$119
per month for 3 users, billed monthly
3 operators, 10 AI agents, 2,000 AI conversations a month, Copilot, tagging and Google Ads integration.
Business$259
per month for 5 users, billed monthly
5 operators, up to 20 AI agents, 4,000 AI conversations a month, outbound messages and one WhatsApp API line.
CorporateCustom
Users, AI agents and conversations sized to the operation, with custom integrations and development.
Zipchat
Starter$64
per month for 750 replies, billed annually ($80 billed monthly)
About 300 conversations a month, 1 AI agent, 1,000 training pages, standard support, all channels and languages.
Pro$240
per month for 3,000 replies, billed annually
About 1,250 conversations a month, 3 AI agents, 75,000 training pages and priority support.
Scale$480
per month for 6,000 replies, billed annually
About 2,500 conversations a month, 5 AI agents, 300,000 training pages and priority support.
Scale Plus$960
per month for 14,000 replies, billed annually
About 6,000 conversations a month, 10 AI agents, unlimited training pages and priority support.
UnlimitedCustom
Fixed-price plan with unlimited replies, quoted on a demo call; the page says quotes start at $2,100 a month.
Ways to pay less
Cliengo
No public discounts listed.
Zipchat
- Annual discount
Save 20% with annual billing
The pricing page shows $64 a month billed annually against $80 billed monthly on Starter, and labels annual billing as a 20% saving.
Common questions
Which is cheaper, Cliengo or Zipchat?
As of Nov 13, 2026, Zipchat is cheaper to start with: $64 a month, against $119 a month for Cliengo. Cliengo starts at $119 per month for 3 users, billed monthly, and Zipchat starts at $64 per month for 750 replies, billed annually ($80 billed monthly).
Which has a free plan, Cliengo or Zipchat?
As of Nov 13, 2026, neither Cliengo nor Zipchat has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.