Cliengo vs Tidio (2026): which should you pick?
As of Nov 13, 2026, we pick Tidio: it is second in our ranking of help desk and live chat tools, and it grades higher too, 3.2 against 2.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Tidio grades higher on value for money, ease of use and platforms. They get the same grade on the free plan and features.
Price, platforms and features side by side. The table says where each price was read and when.
Cliengo
AI chatbots and a shared inbox for WhatsApp, web and Instagram
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
Which one is for you
Pick Cliengo if
- Fits if you sell to Spanish-speaking customers on WhatsApp and the web
- Works for lead capture that hands leads to a CRM
Look elsewhere if
- Pricey if you are one person: Premium is $119 for 3 users
- Tight on limits: 2,000 AI conversations on Premium, 4,000 on Business
- Watch out: Meta's WhatsApp message and template fees are not in the plan
- Watch out: WhatsApp API access costs extra on Premium, and the site is in Spanish
Pick Tidio if
- Fits if you run a small Shopify or WordPress store and want chat on the site
- Works for up to 10 people sharing support, since seats aren't charged one by one
Look elsewhere if
- Pricey if you get lots of chats, as Growth climbs to $349 a month at 2,000 conversations
- Not for you if you need a help center or phone support in the same tool
- Tight if you have more than 10 agents, since more seats need Plus from $300 a month plus usage
- Watch out: Lyro's 50 free conversations come once; after that it's $39 a month for 50, up to $700 for 1,000
- Watch out: Flows reach 100 visitors a month free, and more cost from $29 a month for 2,000
How we grade them
| 2.0GPACliengoFair | 3.2GPATidioVery good | |
|---|---|---|
| Value for money | D$119 a month for 3 users on monthly billing, at the dearest tenth of customer-support tools ($110), and a single person still pays it. | AGrowth, from 250 conversations, is $49.17 a month billed yearly for the whole team, about $9.83 a head for five, just under 60% of what the cheaper quarter of help desks charges. Starter is $24.17 for 100 conversations, under $5 a head. |
| Free plan and trial | CA 14-day trial with full access and no card. There is no free plan. | CA free plan with 10 seats, live chat, ticketing and the social channels, plus a 7-day trial with no card. The cap you'll hit is 50 answered conversations a month, and Lyro's 50 free conversations come once, not monthly. |
| Features | CAI agents, a shared inbox, Copilot, campaigns and CRM links. The listing shows caps on AI conversations and WhatsApp API access as an extra on Premium. | CLive chat with a visitor list, one inbox for five channels, ticketing, the Lyro AI agent, rule-based Flows and AI reply help. But the listing has no help center or phone support, and ongoing Lyro use is an add-on from $39 a month. |
| Ease of use | CNo store rating on record. You train agents on your content and connect your channels. | A4.76 from 4,767 App Store ratings, the top band for support apps. Adding the chat box to a Shopify or WordPress store is what it's built around. |
| Platforms and integrations | BWeb only, with WhatsApp, Instagram, Messenger, Google Ads and Analytics, and WordPress connections. | AWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WordPress, Zendesk, Salesforce and Zapier, and an API. That's every device type covered. |
| Best for | AI chatbots for WhatsApp and web in Spanish | live chat for small online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Cliengo and Tidio. How we grade
Price against what you get
Cliengo starts at $119 a month and scores 2.3 out of 4 on features, ease of use and platforms. Tidio starts at $24.17 a month and scores 3.3.
Tidio scores higher and starts $94.83 a month lower. Of the other help desk and live chat tools on the chart, 32 score higher than Cliengo for less, and none scores higher than Tidio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Cliengo also covers shared inbox, whatsApp messaging and chatbots.
- Tidio also covers help desk.
At a glance
| Cliengo | Tidio | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $119 per month for 3 users, billed monthly | $24.17 per month for 100 conversations, billed annually ($29 monthly) |
| Free plan | None | 50 billable conversations a month and 10 seats, with live chat, ticketing, email, Instagram, Messenger and WhatsApp, 50 one-off Lyro AI conversations and 100 Flows visitors a month. |
| Free trial | 14-day free trial with full access to the chosen plan, no card required | 7-day free trial of all plans and add-ons, no credit card required |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | Cliengo | Tidio LLC |
| Price read from | cliengo.com | tidio.com |
| Checked | Nov 13, 2026 | Oct 17, 2026 |
Worth knowing
Cliengo
- Plans cap AI conversations (2,000 or 4,000 a month); a conversation counts as a 24-hour session across all channels.
- WhatsApp message and template costs charged by Meta are not included in the plan prices.
- WhatsApp API access is an extra-cost item on Premium; Business includes one line.
- The pricing page and site are in Spanish; payments are processed in US dollars.
Tidio
- Plans are capped by conversations a human answers: 50 a month free, 100 on Starter and up to 2,000 on Growth; above that is Plus, from $300 a month plus usage.
- Lyro is free for 50 conversations once; ongoing use is an add-on from $39 a month for 50 conversations, up to $700 for 1,000, on monthly billing.
- Free, Starter and Growth are limited to 10 seats; more seats need Plus.
- Flows reach 100 visitors a month free; more cost from $29 a month for 2,000 visitors on monthly billing.
Key features
Cliengo
- Multichannel inbox
- Messages from the website, Instagram, Facebook Messenger and WhatsApp arrive in one inbox with each customer's history.
- AI agents trained on your content
- The AI learns from a website, PDFs and FAQs, answers around the clock, qualifies leads and hands them to a person.
- Copilot
- Summarizes conversations, flags objections and reports response times and volume for the team.
- WhatsApp campaigns
- Bulk or segmented WhatsApp messages can be sent from the platform, with conversions tracked through to the sale.
- CRM and ad integrations
- Leads go to the CRM chosen for each chatbot, and Google Ads, Analytics 4 and Tag Manager track results; webhooks and an API cover the rest.
Tidio
- Live chat widget
- A chat box for websites and stores, with a list of visitors on the site right now, operating hours and live video calls.
- One inbox for every channel
- Chat, email, Instagram, Messenger and WhatsApp conversations arrive in a single inbox, with a ticketing system for issues that need follow-up.
- Lyro AI Agent
- Answers questions from your FAQ and website content and hands off to a person. It can also be bought alone and added to Zendesk or Salesforce.
- Flows
- Rule-based chat automations built in a visual editor from sales and FAQ templates, such as quote requests or capturing missed conversations.
- AI reply help
- An AI reply assistant and Copilot help agents write answers; Premium adds Advanced Copilot, AI insights and CSAT.
- Apps on every platform
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Plans
Cliengo
Premium$119
per month for 3 users, billed monthly
3 operators, 10 AI agents, 2,000 AI conversations a month, Copilot, tagging and Google Ads integration.
Business$259
per month for 5 users, billed monthly
5 operators, up to 20 AI agents, 4,000 AI conversations a month, outbound messages and one WhatsApp API line.
CorporateCustom
Users, AI agents and conversations sized to the operation, with custom integrations and development.
Tidio
Free$0
50 billable conversations a month and 10 seats, with live chat, ticketing, social channels and 50 Lyro AI conversations for the life of the account.
Starter$24.17
per month for 100 conversations, billed annually ($29 monthly)
100 billable conversations a month and 10 seats, adding a live visitors list, operating hours and basic analytics.
Growth$49.17
per month from 250 conversations, billed annually ($59 monthly)
Adds advanced analytics, permissions, auto-assignment and macros. The price rises with volume, to $349 a month at 2,000 conversations on monthly billing.
Plus$300
per month, plus usage for AI and human conversations
Custom limits and seat counts, departments, several projects, custom branding, ticketing automations, OpenAPI and a success manager. Sold through sales.
PremiumCustom
From 3,000 Lyro conversations with a guaranteed 50% resolution rate, pay-per-resolution billing, a mobile SDK, SSO and Lyro run as a managed service.
Ways to pay less
Cliengo
No public discounts listed.
Tidio
- Annual discount
Two months free with annual billing
Tidio's pricing page gives two months free on annual billing: Starter works out to $24.17 a month billed annually against $29 billed monthly.
Common questions
Which is cheaper, Cliengo or Tidio?
As of Nov 13, 2026, Tidio is cheaper to start with: $24.17 a month, against $119 a month for Cliengo. Cliengo starts at $119 per month for 3 users, billed monthly, and Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
Which has a free plan, Cliengo or Tidio?
As of Nov 13, 2026, only Tidio has a free plan. Cliengo does not, though it has a free trial.
Which platforms do Cliengo and Tidio run on?
As of Nov 13, 2026, only Tidio lists macOS, Windows, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.