Text by LiveChat
Website chat, ticketing and an AI agent from the LiveChat team
Text by LiveChat report card
Fair · out of 4.0 · graded Oct 17, 2026
Best for website chat with an AI agent included
Text by LiveChat is the new LiveChat: website chat, WhatsApp, Messenger, SMS and email in one inbox, with tickets and an AI agent on every plan from $19 a user. Its apps cover every device, too. But the step from Essential to Growth is $19 to $79 a user, and its plans list no help center or phone channel.
Who Text by LiveChat is for
- Great if you sell online and want chat that shows what a shopper has in their cart
- Handy when you want an AI agent included in the seat price, not billed on its own
- Good for teams who answer from desktops as well as phones
Who Text by LiveChat is not for
- Pricey if you need unlimited chat history, as that waits on Growth at $79 a user
- Not for you if you want a help center or phone support in the same tool
- Tight if your AI agent gets busy, since Essential has 10 resolutions a month and 50 more cost $49.50
Why Text by LiveChat gets a 2.4
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyEssential is $19 a user a month billed yearly ($25 monthly), between the cheaper quarter and the middle of help desks. It already has chat, tickets and an AI agent, but only 10 AI resolutions a month, and the next plan, Growth, is $79 a user.
- CFree plan and trialA 14-day free trial of Essential or Growth with no card needed. There's no free plan, and once it ends every person who answers chats or tickets needs a paid seat.
- CFeaturesWebsite chat that shows who's browsing and what's in their cart, one inbox for chat, WhatsApp, Messenger, SMS and email, tickets, an AI agent and reply help. The gaps: no help center or phone channel on the listing, and Essential keeps 60 days of history.
- CEase of useNo store rating on record. You add the chat box to your site, connect each channel and point the AI agent at your knowledge sources before it does much on its own.
- APlatforms and integrationsWeb, Mac, Windows, iPhone and Android apps for agents, with Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Instagram and Klaviyo, and an API. Every device type is covered.
What these grades rest on. Graded from this listing, whose facts were read from LiveChat's own pages on 17 October 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Text by LiveChat? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/livechat#review"><img src="https://toolgpa.com/badge/livechat.svg" alt="Text by LiveChat: 2.4 GPA on ToolGPA" width="196" height="56"></a>Where Text by LiveChat stands among help desk and live chat tools
Text by LiveChat's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5.
It stands best on platforms and integrations (A, above 16 of 19) and worst on features (C, above 0).
Its paid plans start at $19 a month for each person, against a middle price of $24.17 for the category: 5 of the 18 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 20 help desk and live chat tools we grade, cut by the letter each got. Text by LiveChat’s own letter is outlined.
- CValue for moneyAbove 6 of 19, level with 5
- CFree plan and trialAbove 1 of 19, level with 16
- CFeaturesAbove 0 of 19, level with 8
- CEase of useAbove 0 of 19, level with 15
- APlatforms and integrationsAbove 16 of 19, level with 3
Price against what you get
Each dot is one of 19 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Text by LiveChat, or make your own?
Keep it
To replace Text by LiveChat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $228 a year.
What you could make
- Help desk: an app builder makes this well.
What you could not
- An AI model answering your customers from your own help articles.
- A chat box on your site that reaches you the moment a customer types.
- Apps for macOS, Windows, iOS and Android that stay in step with each other.
- It is priced for each person, which means accounts and billing for a team.
- It plugs into other products, Shopify, WooCommerce and WordPress among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- Hooks into the device itself: widgets.
What this rests on. Text by LiveChat’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Text by LiveChat?
Text by LiveChat is the live chat and customer service tool that livechat.com now sells to new customers in place of the older LiveChat plans. It brings website chat, WhatsApp, Messenger, SMS and email into one inbox with ticketing, and every plan includes an AI Agent with a monthly allowance of AI resolutions. Pricing is per user.
Text by LiveChat is a paid product with a free trial, starting at $19 per user / month, billed annually ($25 billed monthly). See every plan
Good for
- Online stores, especially on Shopify, that sell through chat
- Small teams that want chat and tickets under one per-user price
- Teams that want an AI agent included rather than billed separately
Worth knowing
- New sign-ups now get Text plans; the older LiveChat plans stay only for existing customers, and Text features are not part of them.
- AI resolutions beyond the monthly allowance (10 on Essential, 200 on Growth) cost $49.50 per pack of 50.
- There is no free plan, and every person who answers chats or tickets needs a paid seat.
- Essential keeps chat and file history for 60 days and tracks 50 live visitors; unlimited history and multilingual chat need Growth.
Key features
- Website chat with visitor tracking
- A chat widget for websites and stores that shows who is browsing, which pages they view and, for Shopify stores, what is in their cart.
- One inbox for several channels
- Website chat, WhatsApp, Messenger, SMS through Twilio and email arrive in one inbox, with a ticketing system for follow-ups, on every plan.
- AI Agent
- Answers customers from your knowledge sources and hands over to a person. Essential includes 1 agent and 10 resolutions a month, Growth 10 agents and 200.
- AI Copilot for agents
- Suggests replies and edits text for the team: 5 suggestions per user a month on Essential and 50 on Growth, which also adds chat and ticket summaries.
- Proactive campaigns
- Chat invitations and cart recovery messages shown to visitors, with sales reports tied to chats. Essential allows 3 campaigns and Growth 30.
- Apps for desktop and phone
- Agents can work in a browser or in apps for Windows, Mac, iOS and Android.
Text by LiveChat pricing
- Starts at
- $19 per user / month, billed annually ($25 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial of Essential or Growth, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Essential | $19per user / month, billed annually ($25 billed monthly) | Chat, inbox and ticketing, 1 AI Agent with 10 AI resolutions a month, 50 live visitors tracked, 3 proactive campaigns and 60 days of chat history. |
| Growth | $79per user / month, billed annually ($99 billed monthly) | Adds 10 AI Agents and 200 AI resolutions a month, chat supervision, shared canned replies, unlimited history, 400 live visitors and team reports. |
| Enterprise | Custom | Custom AI agents built for you, flexible usage limits, a white-label widget, SSO and audit logs, SLAs and a dedicated account team. Sold through sales. |
Read from livechat.com on Oct 17, 2026. Prices change, so confirm with Text by LiveChat before you buy.
Ways to pay less
- Annual discountAbout 20% to 24% off with annual billing
The pricing page puts the annual saving at about 24% on Essential ($19 against $25 per user a month) and about 20% on Growth ($79 against $99).
Stated on livechat.com
Works with
Text by LiveChat alternatives
- Text by LiveChat vs Tidio
Free plan · from $24.17/mo
- Text by LiveChat vs Intercom
Free trial · from $29/mo
- Text by LiveChat vs Zendesk
Free trial · from $19/mo
- Text by LiveChat vs Crisp
Free plan · from $45/mo
- Text by LiveChat vs tawk.to
Free plan · from $29/mo
Common questions
Is Text by LiveChat free?
No, Text by LiveChat is a paid product, but you can try it first. 14-day free trial of Essential or Growth, no credit card required.
How much does Text by LiveChat cost?
Text by LiveChat lists 3 plans. Essential: $19 per user / month, billed annually ($25 billed monthly). Growth: $79 per user / month, billed annually ($99 billed monthly). Enterprise: custom pricing. Prices were read from livechat.com on Oct 17, 2026.
What platforms does Text by LiveChat work on?
Text by LiveChat is available on Web, macOS, Windows, iOS and Android.
Does Text by LiveChat offer any discounts?
Text by LiveChat publicly lists the following: About 20% to 24% off with annual billing.
Does Text by LiveChat have a Linux app?
No Linux app was listed when its pages were read on Oct 17, 2026. Text by LiveChat is listed for Web, macOS, Windows, iOS and Android.
Is Text by LiveChat open source?
Text by LiveChat is not described as open source on its own site, as read on Oct 17, 2026.
Does Text by LiveChat have an API?
Yes. Text by LiveChat offers a public API, according to its own site.
What does Text by LiveChat integrate with?
Text by LiveChat's listing names Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram and Klaviyo. A listing names up to eight integrations, so it may connect to more.
Who makes Text by LiveChat?
Text by LiveChat is made by Text, Inc. It dates from 2002.
What are the alternatives to Text by LiveChat?
The closest alternatives to Text by LiveChat in our directory are Tidio, Intercom, Zendesk, Crisp and tawk.to. Each one has a side-by-side comparison with Text by LiveChat.
How does Text by LiveChat compare with other help desk and live chat tools?
Text by LiveChat's GPA of 2.4 is higher than 6 of the 19 other help desk and live chat tools we grade, and level with 5. It stands best on platforms and integrations (A, above 16 of 19) and worst on features (C, above 0).
Is Text by LiveChat good value for money?
ToolGPA grades Text by LiveChat C for value for money. Its paid plans start at $19 a month for each person, against a middle price of $24.17 for the category: 5 of the 18 others that charge start lower. On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Could I make my own version of Text by LiveChat?
To replace Text by LiveChat you would be making an AI model answering your customers from your own help articles. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 8 of the 19 other help desk and live chat tools grade higher. It costs $228 a year. What you could not make: An AI model answering your customers from your own help articles. A chat box on your site that reaches you the moment a customer types. Apps for macOS, Windows, iOS and Android that stay in step with each other. It is priced for each person, which means accounts and billing for a team. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 17, 2026.