SparrowDesk review (2026): is the free plan enough?
Help desk with shared inbox, live chat and a per-resolution AI agent
Black Friday: is there a SparrowDesk sale?
SparrowDesk report card
Good · out of 4.0 · graded Nov 13, 2026
Best for a help desk with a free plan for 3 users
SparrowDesk is a help desk with a shared inbox, live chat and a per-resolution AI agent. The free plan covers 3 users and 500 conversations a month, and the AI is billed on top.
Who SparrowDesk is for
- Fits if you want a free help desk for a team of 3 or fewer
- Works for a small team that wants phone apps
Who SparrowDesk is not for
- Pricey if you use the AI, as Zoona is $0.49 a resolution and Copilot $8 an agent a month
- Tight if you stay free, since it stops at 500 conversations a month and has no portal, CSAT or teams
- Skip it if you need workflows or SLAs on the cheap plan, because they start at Professional, $49
- Watch out: Salesforce needs Enterprise, and Lite seats are capped from 5 on Starter
Why SparrowDesk gets a 2.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- BValue for money$16 an agent a month billed annually, inside the category's cheaper quarter of $19. Professional is $49.
- BFree plan and trialFree for up to 3 users and 500 conversations a month, plus a 14-day trial with no card.
- BFeaturesInbox, live chat, AI, workflows, SLAs and a help center. The listing shows no gap in the core support job, though workflows and SLAs start at Professional.
- CEase of useNo store rating on record. Channels, workflows and the AI need setting up.
- BPlatforms and integrationsWeb plus iOS and Android, with Slack, Linear, HubSpot, Salesforce and WhatsApp.
What these grades rest on. Graded from this listing, whose facts were read from SparrowDesk's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/sparrowdesk#review"><img src="https://toolgpa.com/badge/sparrowdesk.svg" alt="SparrowDesk: 2.8 GPA on ToolGPA" width="196" height="56"></a>Where SparrowDesk stands among help desk and live chat tools
SparrowDesk's GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade, and level with 5.
It stands best on free plan and trial (B, above 77 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $16 a month for each person, against a middle price of $29 for the category: 13 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. SparrowDesk’s own letter is outlined.
- BValue for moneyAbove 65 of 92, level with 19
- BFree plan and trialAbove 77 of 92, level with 14
- BFeaturesAbove 64 of 92, level with 28
- CEase of useAbove 5 of 92, level with 82
- BPlatforms and integrationsAbove 12 of 92, level with 71
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep SparrowDesk, or make your own?
Keep it
To replace SparrowDesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade. It costs $192 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. SparrowDesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is SparrowDesk?
SparrowDesk is a help desk that brings email, chat and other channels into one shared inbox, with ticketing, a help center and a customer portal. AI is sold as add-ons: an agent called Zoona billed per resolution, an agent copilot and an account-level analysis tool, each with monthly credits. It is made by SurveySparrow.
Worth knowing
- Zoona costs $0.49 per resolution, Copilot $8 per agent a month for 1,000 credits, and Account Intelligence $8 a month for 1,000 credits.
- The free plan is limited to 500 conversations a month and no customer portal, CSAT or teams.
- Slack, Linear and HubSpot integrations start at Starter; Salesforce needs Enterprise.
- Lite seats are capped per plan, from 5 on Starter to 50 on Enterprise.
Key features
- Shared inbox
- Email, chat and channels such as Slack, WhatsApp, Facebook, Discord and Instagram arrive in one inbox with macros and merging.
- Zoona AI agent
- Answers customers in 40+ languages, hands off to a person with context, and trains on your site, PDFs and help center.
- AI Copilot
- An in-inbox assistant that summarizes conversations, drafts replies for agents to review and translates as you read.
- Workflows and SLAs
- Advanced workflows, round robin assignment, SLA policies and business hours are available from the Professional plan.
- Help center and portal
- A public help center on every plan; a customer portal where customers submit and track tickets starts at Starter.
- Account Intelligence
- Groups conversations into topics, flags problem ones early and drafts help center articles from resolved conversations.
SparrowDesk pricing
As of Nov 13, 2026, SparrowDesk has a free plan, and paid plans start at $16 per agent / month, billed annually.
- Starts at
- $16 per agent / month, billed annually
- Free plan
- Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
- Free trial
- 14-day free trial, no credit card required
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Up to 3 users with live chat, email ticketing, prebuilt reports and a public help center. |
| Starter | $16per agent / month, billed annually | Unlimited conversations, teams, ticket forms, customer portal and CSAT surveys, with 5 Lite seats. |
| Professional | $49per agent / month, billed annually | Adds workflows, round robin assignment, SLAs, business hours and 20 Lite seats. |
| Enterprise | $89per agent / month, billed annually | Adds SSO, custom roles, password policy and multiple brands, with 50 Lite seats; sold through sales. |
Read from sparrowdesk.com on Nov 13, 2026. Prices change, so confirm with SparrowDesk before you buy.
Ways to pay less
- Annual discountSave 20% with annual billing
The pricing page shows yearly billing as saving 20% against monthly billing; the prices listed here are the yearly ones.
Stated on sparrowdesk.com - StartupsStartup program for 90% off
SparrowDesk's pricing page advertises a startup program that takes 90% off; eligibility terms are not shown on the page.
Stated on sparrowdesk.com
Works with
SparrowDesk alternatives
- SparrowDesk vs Freshdesk
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- SparrowDesk vs Zoho Desk
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- SparrowDesk vs Helpwise
Free trial · from $12/mo
- SparrowDesk vs LiveAgent
Free trial · from $15/mo
- SparrowDesk vs Crisp
Free plan · from $45/mo
Common questions
Does SparrowDesk have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. SparrowDesk is listed for Web, iOS and Android.
Does SparrowDesk have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. SparrowDesk is listed for Web, iOS and Android.
Is SparrowDesk open source?
SparrowDesk is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.