The SparrowDesk Insider’s Guide
Everything we know about SparrowDesk in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
SparrowDesk
The Insider’s Guide
Help desk with shared inbox, live chat and a per-resolution AI agent
Every plan, grade, refund rule and rival among help desk and live chat tools, read from SparrowDesk’s own pages.
Made by SurveySparrow Inc. · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from SparrowDesk’s own pages, its app-store listings and our grades. Every fact in it is on SparrowDesk’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.8
GPA, above 83 of the 92 other help desk and live chat tools we grade
SparrowDesk is a help desk that brings email, chat and other channels into one shared inbox, with ticketing, a help center and a customer portal. AI is sold as add-ons: an agent called Zoona billed per resolution, an agent copilot and an account-level analysis tool, each with monthly credits. It is made by SurveySparrow.
To get you started, here are 9 things to know about SparrowDesk, taken from its own pages and our grades.
Channels, workflows and the AI need setting up.
- 1
Best for a help desk with a free plan for 3 users
SparrowDesk is a help desk with a shared inbox, live chat and a per-resolution AI agent.
- 2
Paid plans start at $16 a month for each person
As its pricing page puts it: $16 per agent / month, billed annually.
- 3
There is a free plan
Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Shared inbox
Email, chat and channels such as Slack, WhatsApp, Facebook, Discord and Instagram arrive in one inbox with macros and merging.
- 6
Zoona AI agent
Answers customers in 40+ languages, hands off to a person with context, and trains on your site, PDFs and help center.
- 7
AI Copilot
An in-inbox assistant that summarizes conversations, drafts replies for agents to review and translates as you read.
- 8
A 2.8 GPA, above 83 of 92
That is against the other help desk and live chat tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace SparrowDesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
SparrowDesk at a glance
- Pricing
- Free plan, from $16 per agent / month, billed annually
- Free plan
- Yes
- Free trial
- 14-day free trial, no credit card required
- Runs on
- Web, iOS, Android
- Made by
- SurveySparrow Inc.
- Category
- Help Desks & Live Chat
- Our grade
- 2.8 GPA, good
The report card
Best for a help desk with a free plan for 3 users
SparrowDesk is a help desk with a shared inbox, live chat and a per-resolution AI agent. The free plan covers 3 users and 500 conversations a month, and the AI is billed on top.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | $16 an agent a month billed annually, inside the category's cheaper quarter of $19. Professional is $49. |
| Free plan and trial | B | Free for up to 3 users and 500 conversations a month, plus a 14-day trial with no card. |
| Features | B | Inbox, live chat, AI, workflows, SLAs and a help center. The listing shows no gap in the core support job, though workflows and SLAs start at Professional. |
| Ease of use | C | No store rating on record. Channels, workflows and the AI need setting up. |
| Platforms and integrations | B | Web plus iOS and Android, with Slack, Linear, HubSpot, Salesforce and WhatsApp. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who SparrowDesk is for
- Fits if you want a free help desk for a team of 3 or fewer
- Works for a small team that wants phone apps
Who it is not for
- Pricey if you use the AI, as Zoona is $0.49 a resolution and Copilot $8 an agent a month
- Tight if you stay free, since it stops at 500 conversations a month and has no portal, CSAT or teams
- Skip it if you need workflows or SLAs on the cheap plan, because they start at Professional, $49
- Watch out: Salesforce needs Enterprise, and Lite seats are capped from 5 on Starter
Good to know
Good for
- Small teams starting on a free plan with up to 3 users
- Teams that want to pay for AI only per resolution
- Support that runs through Slack, WhatsApp or Instagram
Worth knowing
- Zoona costs $0.49 per resolution, Copilot $8 per agent a month for 1,000 credits, and Account Intelligence $8 a month for 1,000 credits.
- The free plan is limited to 500 conversations a month and no customer portal, CSAT or teams.
- Slack, Linear and HubSpot integrations start at Starter; Salesforce needs Enterprise.
- Lite seats are capped per plan, from 5 on Starter to 50 on Enterprise.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$16
A month to start, for each person. There is a free plan too
SparrowDesk has a free plan. Paid plans start at $16 per agent / month, billed annually.
Free
$0
Up to 3 users with live chat, email ticketing, prebuilt reports and a public help center.
Starter
$16
per agent / month, billed annually
Unlimited conversations, teams, ticket forms, customer portal and CSAT surveys, with 5 Lite seats.
Professional
$49
per agent / month, billed annually
Adds workflows, round robin assignment, SLAs, business hours and 20 Lite seats.
Enterprise
$89
per agent / month, billed annually
Adds SSO, custom roles, password policy and multiple brands, with 50 Lite seats; sold through sales.
The free plan
Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
Trying it first
14-day free trial, no credit card required
Read from sparrowdesk.com on Nov 13, 2026.
Ways to pay less
Annual discount
Save 20% with annual billing
The pricing page shows yearly billing as saving 20% against monthly billing; the prices listed here are the yearly ones.
Stated on sparrowdesk.comStartups
Startup program for 90% off
SparrowDesk's pricing page advertises a startup program that takes 90% off; eligibility terms are not shown on the page.
Stated on sparrowdesk.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Help desk with shared inbox, live chat and a per-resolution AI agent. Here is what it does, as its own site describes it, and what it covers: shared inbox, workflow automation, help desk, live chat, help center, AI support agent, whatsApp messaging.
Inbox, live chat, AI, workflows, SLAs and a help center.
- Shared inbox
- Email, chat and channels such as Slack, WhatsApp, Facebook, Discord and Instagram arrive in one inbox with macros and merging.
- Zoona AI agent
- Answers customers in 40+ languages, hands off to a person with context, and trains on your site, PDFs and help center.
- AI Copilot
- An in-inbox assistant that summarizes conversations, drafts replies for agents to review and translates as you read.
- Workflows and SLAs
- Advanced workflows, round robin assignment, SLA policies and business hours are available from the Professional plan.
- Help center and portal
- A public help center on every plan; a customer portal where customers submit and track tickets starts at Starter.
- Account Intelligence
- Groups conversations into topics, flags problem ones early and drafts help center articles from resolved conversations.
Where it runs
- Web
- iOS
- Android
What it works with
- Slack
- Linear
- HubSpot
- Salesforce
- Discord
- Notion
- Attio
SparrowDesk is made by SurveySparrow Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
83/92
Other help desk and live chat tools it is graded above
SparrowDesk's GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade, and level with 5.
It stands best on free plan and trial (B, above 77 of 92) and worst on ease of use (C, above 5).
Its paid plans start at $16 a month for each person, against a middle price of $29 for the category: 13 of the 78 others that charge start lower.
On features, ease of use and platforms it scores 2.7 out of 4. 1 tool scores higher and costs less.
Each grade against the category
Every bar is all 93 help desk and live chat tools we grade, cut by the letter each got. SparrowDesk’s own letter is outlined.
- BValue for moneyAbove 65 of 92
- BFree plan and trialAbove 77 of 92
- BFeaturesAbove 64 of 92
- CEase of useAbove 5 of 92
- BPlatforms and integrationsAbove 12 of 92
Price against what you get
Each dot is one of 80 help desk and live chat tools. Further left costs less; higher up scores better on features, ease of use and platforms. SparrowDesk is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace SparrowDesk you would be making one mailbox that several people work at once. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade. It costs $192 a year.
What you could make
- Help desk and help center: an app builder makes these well.
What you could not
- One mailbox that several people work at once.
- An AI model answering your customers from your own help articles.
- Connections to other products, each kept working as those products change.
- The WhatsApp Business API, which Meta opens only through approved partners.
- A chat box on your site that reaches you the moment a customer types.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. SparrowDesk’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Freshdesk, Zoho Desk, Helpwise, LiveAgent and Crisp
The 5 tools SparrowDesk is most often weighed against, with where each one differs from it.
- 2.4GPA
Freshdesk
Free trial · from $19/mo
Email ticketing help desk with a knowledge base and AI agents.
- SparrowDesk has a free plan. Freshdesk does not, though it has a free trial.
- SparrowDesk also covers workflow automation, live chat and whatsApp messaging.
- Freshdesk also covers reports.
- 3.4GPA
Zoho Desk
Free plan · from $7/mo
Low-cost ticketing help desk with a free plan for three users.
- SparrowDesk also covers shared inbox, workflow automation and whatsApp messaging.
- Zoho Desk also covers reports.
- 2.6GPA
Helpwise
Free trial · from $12/mo
Shared inbox for email, chat, WhatsApp and SMS with a help center.
- SparrowDesk has a free plan. Helpwise does not, though it has a free trial.
- SparrowDesk also covers workflow automation, AI support agent and whatsApp messaging.
- 2.6GPA
LiveAgent
Free trial · from $15/mo
Help desk with email tickets, live chat, call center and AI agents.
- SparrowDesk has a free plan. LiveAgent does not, though it has a free trial.
- SparrowDesk also covers shared inbox, workflow automation and whatsApp messaging.
- LiveAgent also covers reports.
- 2.6GPA
Crisp
Free plan · from $45/mo
Live chat and shared inbox priced per workspace, not per seat.
- Only Crisp lists macOS and Windows apps.
- SparrowDesk also covers workflow automation, help desk and whatsApp messaging.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is SparrowDesk free?
SparrowDesk has a free plan. Free plan for up to 3 users: live chat, email ticketing, shared inbox, prebuilt reports, public help center, 500 conversations a month.
How much does SparrowDesk cost?
SparrowDesk lists 4 plans. Free: $0.
What platforms does SparrowDesk work on?
SparrowDesk is available on Web, iOS and Android.
Does SparrowDesk offer any discounts?
SparrowDesk publicly lists the following: Save 20% with annual billing; Startup program for 90% off.
Does SparrowDesk have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. SparrowDesk is listed for Web, iOS and Android.
Does SparrowDesk have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. SparrowDesk is listed for Web, iOS and Android.
Is SparrowDesk open source?
SparrowDesk is not described as open source on its own site, as read on Nov 13, 2026.
What does SparrowDesk integrate with?
SparrowDesk's listing names Slack, Linear, HubSpot, Salesforce, WhatsApp, Discord, Notion and Attio.
Does SparrowDesk have a free trial?
Yes. 14-day free trial, no credit card required.
Who makes SparrowDesk?
SparrowDesk is made by SurveySparrow Inc.
What are the alternatives to SparrowDesk?
The closest alternatives to SparrowDesk in our directory are Freshdesk, Zoho Desk, Helpwise, LiveAgent and Crisp.
How does SparrowDesk compare with other help desk and live chat tools?
SparrowDesk's GPA of 2.8 is higher than 83 of the 92 other help desk and live chat tools we grade, and level with 5.
Is SparrowDesk good value for money?
ToolGPA grades SparrowDesk B for value for money. Its paid plans start at $16 a month for each person, against a middle price of $29 for the category: 13 of the 78 others that charge start lower.
Could I make my own version of SparrowDesk?
To replace SparrowDesk you would be making one mailbox that several people work at once.
Where this guide comes from
The prices, plans, platforms and features were read from SparrowDesk’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from SparrowDesk's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by SurveySparrow Inc. Prices change, so check sparrowdesk.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- SparrowDesk, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/sparrowdesk
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "SparrowDesk: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/sparrowdesk
Know someone choosing between help desk and live chat tools?
Send them this guide: toolgpa.com/tools/sparrowdesk/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded help desk and live chat tools after SparrowDesk, each with an Insider's Guide of its own.
- Help Desks & Live Chat Insider's GuideEvery one of the 93 help desk and live chat tools we grade, compared
- Zoho Desk Insider's GuideLow-cost ticketing help desk with a free plan for three users3.4 GPA
- Tidio Insider's GuideLive chat, ticketing and the Lyro AI agent priced by conversations3.2 GPA
- ProProfs Live Chat Insider's GuideLive chat with an AI agent, free for a single operator3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what SparrowDesk’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. SparrowDesk is a trademark of its owner, and this guide is not made, paid for or approved by SurveySparrow Inc. Prices and plans change: check sparrowdesk.com before you buy.